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Practice Ownership

258 Not In It For the Golden Parachute. 5 REIs, 5 Career Stages.

 
 

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From a founding partner about to retire, to an associate just out of fellowship, all five REIs at Carolina Conceptions sat down to share their takes on staying private, staying aligned, and staying real.

Carolina Conceptions invited us in, and we talked real talk about:

  • The golden parachute of private equity (and why they’ve resisted it)

  • The tension between high-touch care and the operational demands of growth

  • How they’re navigating succession, new tech, and alignment across multiple generations of REIs


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  • Griffin Jones (00:02)

    Okay, here we go. My first five guests podcast. Let's see if I can do this. Dr. Bowling, Dr. Schointuch Dr. Johnson, Dr. Park, Dr. Meyer, Meaghan, Monica, Lauren, John, Bill, welcome to the Inside Reproductive Health podcast.


    Dr. Lauren Johnson (00:18)

    Thank you for having us.


    Dr. Bill Meyer (00:18)

    Thank you.


    Dr. Monica Schointuch (00:19)

    Thank


    Dr. Meaghan Bowling (00:19)

    Yeah, thank


    Dr. Monica Schointuch (00:19)

    you.


    Dr. Meaghan Bowling (00:20)

    you.


    Dr. John Park (00:20)

    Thank


    you, Griffin.


    Griffin Jones (00:21)

    This isn't how it happened, but John, this is how I'm going to tell people that it happened, that I invited you on the show and you said, no way, Jones, it's all five of us or it's none of us. That's how I'm going to tell people that it happened. But I actually do think that it is interesting that I invited you and Bill on because I'm a little bit more familiar with you two. And you said, well, what about the rest of our group? And I think that speaks to something. Why was that important to you?


    Dr. John Park (00:52)

    we're definitely a team here. also with this particular topic that you wanted to cover, I felt like we all had something to contribute here. ⁓ Out of the five of us, ⁓ Bill and I have been here the longest, but we have people at various stages of their career. And so just felt like this episode could be a lot more interesting to get all five of our inputs on the topic.


    Griffin Jones (01:22)

    That topic being, I've got a pulse on independent practices, or I always try to keep a pulse on independent practices, and I think that the future is, there's multiple avenues of where fertility practices might go. For you all, where do you want your practice to go? When you sit together, how do you articulate what you want?


    the vision to be and then how do you all align around it?


    Dr. Bill Meyer (02:02)

    You didn't think that any of us would not talk, right?


    Griffin Jones (02:04)

    ⁓ This is like the default.


    Dr. Bill Meyer (02:08)

    I mean, really don't,


    we don't that we, you know, honestly, most of the time, we don't sit around and talk about which way we want the practice to go. We just kind of deal with, you know, daily and weekly problems, I think. I think uniformly, we've all this, the partners have at least discussed private equity and venture capital takeovers before, but we really, you know, in the past, we were interested in a couple of times. And I think


    the junior partners look towards the senior partners because we've dealt with that in the past. And I think everybody's impression is about the same. So.


    Griffin Jones (02:46)

    Which is what?


    What's that impression?


    Dr. Bill Meyer (02:49)

    Right now we're comfortable staying independent.


    Griffin Jones (02:53)

    Is there a tension between the senior partners and the junior partners? Because what it seems to me is that it's a different value proposition depending on what stage of your career that you're in. And so it might be really good for you, might be, that could be the golden parachute. Why also look at the junior partners as opposed to


    looking out to what might be in your best interest.


    Dr. Bill Meyer (03:26)

    Yeah, well I think it's the reason why we all are talking about myself since I'm the senior partner went into this initially anyway. It wasn't really for the golden parachute. It was, you know, take care of patients live comfortably and you know, kind of be your own boss. And, you know, as of a couple years ago, we were approached in by, you know, venture capitalists again and an outside group. And I think it's a


    I discussed it with the junior partners. Hey, do we want to go any further with this? And some of the other doctors here tonight will kind of talk about that a little bit. you know, I think from everybody, anytime we have been approached before, I think we've all gone out and talked to other members, other people that we trust, fellows we trained with either or worked with in academics or when we were in a fellowship. And I think the experiences of those folks, even if it was a golden parachute,


    ⁓ The way the practices were left was not something that I would want to leave a practice with. I think we all have kind of a reputation to kind of leave behind us. And I think in a lot of these golden parachute cases, the physicians who stay behind are not necessarily the ⁓ happiest in their position.


    you know, taking a golden parachute, you still have to work with people, you still have to take care of patients and you still have your reputation. So I think that and based on the experience of other practices, the reason that we never went that


    Griffin Jones (05:09)

    I want to come back to that thought about the Golden Parachute and ⁓ physicians not always being the happiest. But who's the newest to this crew? that you, Monica? How long have you been with the group?


    Dr. Monica Schointuch (05:22)

    What mean?


    It'll be two years in September.


    Griffin Jones (05:27)

    Why did you decide to join this crew?


    Dr. Monica Schointuch (05:30)

    Yeah, well, for one thing, the people, right? I think that's pretty self-explanatory. Once you meet them, they're a great crew. It just felt like an excellent fit. They're all amazing doctors. And for me, when I was looking for practice, the big pieces of the puzzle, if you will, that I looked at were really just pregnancy rates, because I knew I wanted a place with a great lab where I would have success in getting my patients pregnant. And so that was important to me.


    the reputation of the practice was really important to me. And Carolina Conceptions is like a very well established practice in Raleigh. And it's like one of the largest, ⁓ not to mention the physicians who have currently worked there because I would need to see them daily. And they have very much so become my mentors and has helped me ⁓ grow as a physician, which is excellent. And then the other piece of that puzzle, which I think speaks a lot to that portion of like


    private equity versus being privately owned is like the ability to like truly feel like I can care for my patients and provide individualized care and like protocols that I think that would be best for that patient and not necessarily fall into like a templated or like routine type of treatment. But.


    Griffin Jones (06:47)

    So would that put you at fellowship class of 22 or 23? I don't know if you all downloaded our fellowship placement list of 24, but do you all know how many fellows from last year's class went to work for independently owned practices of the 60 or so fellows? I think there were 60 fellows. Seven, seven of the 60. So I...


    Dr. Monica Schointuch (06:51)

    23.


    probably very few.


    Griffin Jones (07:16)

    We didn't do that in 2020. We'll do it going forward. We didn't do it in 2023. I'll assume for the sake of this conversation that it was a similar number. Why did you choose to be an outlier though? mean, I get the benefits that you saw in this group. But it seems like the the so many fellows are saying yeah, but and they're choosing to go work for private equity back networks. What


    made you decide to go in a different direction.


    Dr. Monica Schointuch (07:48)

    Yeah, so I forget what conference it was, but they were talking about your first position that you take out of fellowship and the likelihood that you actually stay with the practice that you sign with. And I think at that point, the rate was like 50 % of people or so will leave the first practice that they sign with and go elsewhere. And honestly, like I'm very much a homebody and I knew that I wanted to sign with a practice that I would get to stay with like forever, hopefully, right? Knock on wood, I know I'm not a partner yet.


    But I was just like truly looking for that 50 % or like my forever. And so I think as a fellow, when you step out, you look for comfort, right? Like where am I going to be most successful and be able to like out see my career out? And I could see how sometimes private equity, especially since there's like in lots of locations, and that may play role as well, how that might be an easier choice because there is some stability in that.


    However, for us, it's just such a different context comparative to other ⁓ privately owned, physician owned clinics. I don't think it's really common to have five docs. I don't think it's very common to have such a well established practice that does so well even with pregnancy rates and success rates. And we also have four different offices. We're not a small group. And so I truly.


    when I interviewed here after meeting the docs and seeing how big the practice is, I felt that same comfort that I think you would get when interviewing with a private equity company. So to me, that longevity, if you will, of the job was there. And so it made that decision much easier. Of course, there's differences as well as you continue through that partnership track. That looks very different regardless of where you are or where you sign.


    which Dr. Park was very helpful in describing when I was joining, because you don't learn that much about that in fellowship. But I think, you know, knowing that I was joining a practice that was solid, that had been here for years, that had that longevity and that high pregnancy rate is like the perfect mix to make me feel comfortable enough to make that jump.


    Griffin Jones (10:03)

    It's not common to have an independently owned practice with five REIs anymore. It used to be common. They all got bought up for those golden parachute reasons. So you're still in the associate role. Bill and John, senior partners. Monica, Lauren, you the, sorry, Meaghan and Lauren, are you the junior partners? Are you both partners at this point?


    Dr. Lauren Johnson (10:06)

    Thank


    Dr. Meaghan Bowling (10:30)

    partner yeah and Dr. Johnson.


    Dr. Lauren Johnson (10:33)

    and I


    am planning to be a partner in ⁓ 2026.


    Griffin Jones (10:39)

    All right, so let's talk about that for a second, Lauren, because I met you a few years back at an ASRM roundtable. And I don't even remember what topic I had, but I do remember that you were with a practice at that time. I think it was, ⁓ think everybody knows the IntegraMed story. And then everybody that worked for any IntegraMed practice was faced with, well, what do I do now?


    Dr. Lauren Johnson (11:01)

    Mm-hmm.


    Griffin Jones (11:08)

    many of those folks decided to go independent, many of them decided to go for networks. That would have been the opportunity for you to say, okay, I'm gonna go for a network. I do remember something, just something that you were a little bit more forward thinking than I think I see many associates being of like, yeah, but somebody else could still come in and buy this thing. And


    is, you know, somebody else could come in and swoop in, you were a little bit cautious about that or not. Maybe cautious isn't the right word, but thoughtful. Can you tell me about your thought process at that time?


    Dr. Lauren Johnson (11:47)

    Yeah, I think when we met, I was still ⁓ with an integral med practice and really getting introduced to ⁓ kind of what the concept of partnership ⁓ looks like when you're part of a private equity group. I think at that time, I was still kind of wrapping my head around it. ⁓ It was not something I got any education about in fellowship. ⁓ I'm just very honest going into private practice, really


    didn't understand it, didn't know a whole lot about it. ⁓ And I think kind of the more I learned about it, ⁓ I definitely had, I think caution is a really appropriate word to use there. ⁓ It was, again, not necessarily what I expected. What my understanding of a private practice was is what I have now, right? That the physicians own the practice and when you get to be a partner,


    buy into the practice and you own equity in the practice. And I assumed that that's how many private practices worked. ⁓ I was exploring that, I guess, at that time of what does it really mean to be a partner in a practice that's partnered with private equity?


    Griffin Jones (13:09)

    What type of answer did you come to? What does it mean in the alternatives that you chose not to pursue?


    Dr. Lauren Johnson (13:12)

    Yeah.


    Yeah, I mean, ⁓ I'm certainly not an expert in this area. I feel like ⁓ there are a lot of answers to that question. And I feel like I've heard of different models for that. ⁓ There are certainly models ⁓ where being a partner essentially is access to ⁓ a revenue stream of the company, but not necessarily ownership ⁓ of the company or the assets or any part of that. So that's that, you


    That concept was new to me at that point, but it's part of a partnership model, I think, in some private equity-backed practices.


    Griffin Jones (13:58)

    Meaghan, you're in such an interesting position in my view. You've got two senior partners, you own equity, two young docs in the pipeline, hopefully coming up right behind you. What do you want out of this?


    Dr. Meaghan Bowling (14:04)

    You


    Yeah, I'm like the middle child here or something. ⁓ I mean, I've seen it from both sides. I think when I started here, I always had it in the back of my mind, feeling like a little bit of nerves. Like, what if they sell the practice before I make partner? And so I think that can be a fear of a lot of kind of lower level associates in these practices. ⁓


    But I think part of the great thing about our practice is that we are a team and part of the reason I joined this group is to have ⁓ this amazing group of doctors that I work with and we are like.


    We are an amazing clinic here in North Carolina and that kind of power and success that we have from being one of the top clinics in our state just feels really good from a success standpoint to be surrounded by other doctors who care as much as I do about being the best every day. so.


    So you start to kind of lose a little bit of that fear. And then it's amazing when you become partner and you feel like, wow, I've got this kind of security now. But the other thing I see is that I'm really excited for Dr. Showentuck and Dr. Johnson to kind of join us as they come through. I think what it shows is the longevity of our practice that, you know, Dr. Meyer.


    has started this amazing group and Dr. Park has built it up so much and that's what we all want to continue to do. ⁓ And so I'm excited to have the experience with the older partners and see myself as growing and becoming one of the older partners with some of the other doctors who really aren't that much younger than me.


    Dr. Lauren Johnson (16:10)

    haha


    Griffin Jones (16:10)

    I


    like how you made that, you wanted to say that the younger partners aren't that much younger than you, as opposed to saying the older partners aren't that much older than you. I'm gonna do a sponsorship read right now, ⁓ do the sponsorship read twice during the episode. So Caleb will edit this part out. Normally I'm like a 20 year old YouTuber now, I'm so good at.


    Dr. Meaghan Bowling (16:13)

    Hahaha!


    Dr. Monica Schointuch (16:14)

    That's for co-operation.


    Dr. Meaghan Bowling (16:16)

    you


    Yeah.


    Griffin Jones (16:38)

    doing the segue of the sponsorship read. So the next time I do it, I'll just kind of put my two fingers up so that you know that I'm doing it because I cut into it then I cut back out. So I'll do that read and then I will and then I'll get back into... I'll fire into the next question. For those of you that are interested in a golden parachute, if you're a fertility practice owner, you're another owner of a fertility business, you're looking for ways to increase the value of your


    practice. Think about an exit, assess some sales strategies, meaning selling your business. MidCap advisors can help you. MidCap will work with you to help you understand your practices, current transactional value, its value drivers, and also provide practical ways to maximize your practices value. This is what these guys do for a living. Dr. Minhas was a practice owner. He was a lab director.


    Bob Goodman worked in as a healthcare administrator for decades. Richard Goldberg has done so many deals in the fertility space. They all work for MidCap. Now, they'll assist you with implementation, keeping you fully informed on changes in the mergers and acquisition marketplace writ large so you know what's going on. So if you're thinking about that next chapter, even if it's not in the next year, it's five years down the road, maybe even longer.


    talk to those guys, MidCap can help you think about all of that stuff and we'll include their contact information. Thinking of the golden parachute, Meaghan, your situation is different from where it is in Bill and John's spot. From my vantage point, I don't see a ton of upside for younger doctors because I think if like, if there's somebody else that owns 70 % equity and then the


    senior partners are left with 20 or 30 % equity, and then you know, they're cashing out, there's just not much left to bring in younger docs, for them to like have a real upside in the long term. Maybe I'm missing something. That's how I view a situation similar to yours. But are you the one saying like, hang on guys, let's, like you're in a different position than they might be. So


    Do you find yourself having to advocate for that?


    Dr. Meaghan Bowling (19:04)

    You know...


    not recently. mean, when I came on before I was partner, think maybe Dr. Park and Dr. Meyer can speak to it more. ⁓ You know, we were approached by by groups and at that point I wasn't partner yet. And so I wasn't as much part of those conversations. But ultimately, I think, you know, Dr. Park and Dr. Meyer kind of reached the decision that it wasn't worth it ⁓ to sell. And so ⁓


    as we've had a few more offers, I think, since I've become partner. And it's already kind of like our decision is kind of made here. ⁓ And so kind of less, we're kind of less likely to kind of entertain those ideas at that point. So I haven't really had to, I think the whole group is kind of on the same page.


    Griffin Jones (20:01)

    Bill and John, how many years are you guys apart? Nobody has to reveal, never ask REI his age, but I mean, how many years are you all apart in terms of when you started?


    Dr. John Park (20:15)

    Some of us have aged better than others.


    Dr. Bill Meyer (20:15)

    We're only two months apart in age.


    Dr. Lauren Johnson (20:18)

    You


    Griffin Jones (20:20)

    I thought so. Yeah. Yeah, and we should


    Dr. Bill Meyer (20:20)

    Yeah. Yeah.


    Griffin Jones (20:26)

    clarify, the other doctors aren't that much younger than you all. How many years more do you wanna work for if I can put you on the spot in front of the 20 million people that listen to this podcast? When you think about it, how many more years do you wanna be doing this for?


    Dr. Bill Meyer (20:31)

    Yeah, right. Yeah.


    Well, they already voted me out. So this is my last video. I already know. And they actually, already have a calendar up. pull off the days as they go on. I'm retiring at the end of the year. So they are, it's gonna be the four of them come January 1st of 2026.


    Dr. Monica Schointuch (20:52)

    None of us.


    Griffin Jones (21:10)

    This is so this is this is news. Is that so you're not you're not joking about that part. You're you're retiring at the end of the year What about you John?


    Dr. Bill Meyer (21:14)

    No, no, no, yeah, yeah, yeah.


    Dr. John Park (21:20)

    Griffin, I'm in my early 50s, so I plan to continue working for quite a while.


    Griffin Jones (21:24)

    So then Bill, you're really in a ⁓ different position. So I wanna push you on the golden parachute thing for a second because I've just heard so many darn times what you've said and I believe the sincerity of what you said, of that you care about the people that you're leaving behind. The legacy is important to you. You've seen other people not be so happy afterwards and maybe have a little bit of seller's remorse.


    And I believe in the sincerity of what you're saying. I've also believed in other people that have said similar things and believed in their sincerity. But I just think it's it's like grandpa's farm. We'll never sell grandpa's farm. We'll never sell grandpa's farm. Until somebody comes and offers us way more money than we ever thought grandpa's farm should be worth. And then you really, and then you start to think, well, gosh, with that.


    much money. could donate to the causes that grandpa cared about. could buy a new fund for all of grandpa's college. We could do a college fund for all of grandpa's grandkids. We could do a big family reunion trip every year and not cynically, but truthfully challenge those things that they thought were important when they're faced with that kind of golden parachute.


    Dr. Bill Meyer (22:43)

    Yeah, okay. All right. So maybe it wasn't sincerity. Maybe it's ignorance. ⁓ But you know, when Dr. Showentuck was talking, I was just thinking when I got out of fellowship, they didn't talk to us about, you know, we weren't debating whether it was private equity or venture capital or just going into independent practice. was, you going to stay in academics? Are you going to go into private practice? So was totally different then. And when I left the university to form this,


    we weren't, private equity wasn't that big of a deal at the time. It was, it was in a different way. wasn't the finances, but it was almost getting away from private equity in the sense that you were kind of getting away from big brother. You were getting away from the university and all the regulations and meetings and lack of control that you have when you're working for a university is why you go out and, or at least one of the main reasons we went out.


    and set up a practice almost 20 years ago. So I think there is sincerity in the fact that, the money wasn't the primary factor that we went out. It was to keep our autonomy. And so when you talk about Golden Parachute and all the money, first of all, all five of us are going to do well financially. Could we have done that much better if they bought out in the future? Possibly.


    But, and I'm not trying to sound, you know, you know, haughty about it, you know, how much money do you actually need to be, you know, satisfied with things if your life is comfortable and you have control of your practice, you have a good group of physicians you work with and you can take care of patients. ⁓ So, know, people, when they talk about the money situation, you know, I think the autonomy is,


    one of the main reasons. ⁓ You know, when I knew we were going to this talk, was thinking of different scenarios, but I would think it would be extremely frustrating being a physician having gone through all the training we've gone through to have a business person who hasn't done any medical training tell you that how you should take care of patients. I mean, I think that would be the most frustrating thing.


    Now, would it be a different situation if we hadn't been a successful practice? ⁓ Griffin, when we opened this, and we were in so much debt to open this, I opened this with a physician from one of the other universities, Dr. Couchman. I we were in debt and we were spending a lot of money and actually IntegriteMet approach us. And it was, I talked to business associates because we almost went with IntegriteMet. There were two reasons. Number one, they needed three providers.


    before they would consider you and we only had two providers. So we didn't do it. And then most business people who had done it, they said, you you sell out the private equity, you sell out the venture capitalists, most people will regret that in the long run. And if you can just hang it together for a while and get over that, you know, that initial debt, it'll probably pay dividends in the long run. Not just monetarily, but being able to take care of your practice and your patients.


    Griffin Jones (26:02)

    I see the autonomy argument crystal clear if I'm in Meaghan or John's position that that's why I like owning a business. I like being able to call the shots and do what I think is right. And I think it's really different when you have investor obligations or you have other shareholders to behold. I can decide how much people are going to make. I can decide how much we have to work.


    you can do the right thing when you have to and you're only accountable to your own top line. I think it makes sense in the stages of career where they're at. For someone that's going to retire, think the situation's a little bit different because, well, you just say, I'm going to eat crow for two or three years, not have autonomy. I'm going to be somebody else's employee after having ran this ship for however many years. but, but it's the


    price that I'm paying for this huge multiple that they're giving me. For you...


    Dr. Bill Meyer (27:07)

    Yeah,


    I got you. And so there's a couple of reasons why even if I had wanted to maybe one to do that, I wouldn't have done it. Well, number one is I ran it by the, you know, I ran it by Dr. Dr. Bowling was younger at the time, but, know, we got approached and, you know, talked to him about, is that something you want to do? And, you know, we listened to people and yeah, they paid us money and we made, we would have made a lot of money initially, but then things kind of evened out over the long run.


    compared to how we're doing. ⁓ The other thing too is how we have our voting structure, not to get into it in depth, but I don't have 100 % of the vote. In fact, how we have it structured, even if I had wanted to and another person in the practice had voting, they would have voted that down if they had wanted to. So I didn't have complete control on the voting of how the practice would go.


    Griffin Jones (28:08)

    John and Meaghan, do you see the opportunity for groups your size to merge together, maybe in acquisition, maybe in cashless merger, but not private equity backed? I'm thinking of something somewhat akin to the growth of Shady Grove where they did some acquisitions, but they grew for a long time before they were private equity owned. And they did so with...


    they had an executive leadership in place, but it was physician owned. Do you think that's possible for you all to merge? And I'll just make up some doctors names like John Schnorr, Sam Brown, John Nichols, John Payne, Sam Chantilis. Do you think it's possible for you guys and others out there, you guys and gals, to form a really awesome physician-owned network


    Dr. John Park (28:45)

    Ha ha.


    Absolutely. Network.


    Griffin Jones (29:06)

    Like is that still, like is that a possibility?


    Dr. John Park (29:10)

    Yeah, absolutely. We know that this happens in other specialties. I just spoke with someone the other day in dermatology, also dental practices. So there are independently owned networks that are not backed by private equity. And, you know, we've had some brief conversations with others about doing that. So we know that it's possible, but it's still there's a lot to be gained by that, you know, for example, the economies of scale.


    being able to negotiate with vendors to get the deepest discount possible on certain supplies. But as you start doing that, you still are faced with some of the issues that you would also face if you were joining a network backed by private equity, such as the loss of autonomy, the lack of freedom to be able to choose what culture media you want to use, what catheters you want to use, because


    giving that up comes with the ability on the business side to use the large numbers of a network to leverage that to reduce your costs. So we'd still be facing some of the disadvantages that we'd face if we were joining a network backed by private equity. And so at this point, we're still not interested in doing something.


    Griffin Jones (30:30)

    Let's talk about the flip side to those disadvantages. And Meaghan and Lauren, I think you're in the bracket that probably has to think about this. thing that I, so I see the benefits to consolidation and I see the cons. One of the cons that I see is I don't like the limited concentration of buyers. I think it's not good for the field. I think we need more groups your size, more five, 10, 15 doctor privately owned groups.


    to help spur innovation, because what's happening right now is you've got six or eight networks that are really dominating a lot of the buying. And so a lot of the solutions that are emerging, they need to either hit a grand slam or they're done. The barrier to entry is almost zero sum. And if there was ⁓ a ⁓ more distributed ⁓ pool of buyers, still of decent economies of scale,


    I think we'd start to see more solutions get adopted. On the flip side though, what I see is I really do believe that IVF is going to become a high volume field of medicine. I think whether it comes from the political mandates or simply the employers merging or going the insurance route or the EBM route in a more concentrated way that it is going to be a higher.


    volume field of medicine. so operations need to change to be able to see a lot more patients to do a lot more retrievals. And as you said in the beginning, Bill, oftentimes independent practices, they're worried about the problems that are in front of them. You're so committed to the delivery of care, that it's hard to work on those those systemic issues. So Meaghan Lauren, how do you see this is ⁓ how do you take time from I've got to do


    ⁓ X number retrievals and X number of ⁓ see X number of patients as a physician to actually then put on a business hat and say, here's how we're going to innovate the practice at a systemic level.


    Dr. Lauren Johnson (32:43)

    Yeah, I think it's a really good question. I mean, I would, I would credit, you know, John and Bill for, for a lot of those ideas and having kind of that real, that global mentality. Yes, we deal with the problems in front of us. But some of the problem that's in front of us is, okay, well, to grow, we have to, you know, have an office in another location. We need to capture a different part of the community that we serve. And


    And I think it's a balance, right? I think for us, that sort of planning has come out of ⁓ what do we need to grow and get better? And what does that solution look like for us? ⁓ So I think it's been more of an organic process of how do we capture more of the market share and do that in a way that is really true to the culture of the practice. ⁓ And I think that we've been successful in doing that. We just opened our fourth office.


    which is already very busy. ⁓ I'd say I would especially credit Dr. Meyer. He's always thinking outside of the box and always pushing us to think about things differently, which I appreciate.


    Griffin Jones (33:56)

    putting you all in the spot now. What are some technologies that you've adapted in the last two or three years that you didn't have before that was a response to your growth?


    Dr. John Park (34:13)

    I think the biggest one, Griffin, is upgrading our EMR. That was so instrumental ⁓ with opening up new satellites and with our ability to do so many remote consults, both on phone and virtual. ⁓ The ability to monitor patients when they're going through treatment at any different satellite. We follow our own patients so we can monitor their ultrasound findings, their lab.


    results from anywhere. ⁓ And so that's really helped with patient care because prior to this current EMR, we weren't able to do that.


    Dr. Meaghan Bowling (34:52)

    think one of the changes I've seen as well besides enacting this new medical record system and besides the adding new locations to bring in patients is that ⁓ we, ⁓ I just lost my train of thought. ⁓ I think one of the things we've seen is that there's been a huge shift in how many, I mean, we're in the South, we are in North Carolina and we have, ⁓


    actively work to partner with ⁓ groups that provide some sort of financing for IVF. I know that ⁓ I share your dream that this is going to become a.


    you know, a field where they're going to be, you know, we're going to be doing thousands of ag retrievals. But the current day and age, we just don't see that. They're very, you know, I think we are limited by geography and how many other clinics are in the triangle with us, ⁓ that we all compete for a limited number of patients. And so by, ⁓ you know, we bring in patients in ways to kind of make IVF more affordable. We do that by Dr. Park being part of ⁓


    research projects that provide IVF cycles for free for patients who don't have insurance. We partner with Progeny, Maven, KindBody, we bring in more patients with insurance, these carve out programs. So I think compared to when I started even just five years ago, maybe like 15 % of patients had.


    insurance coverage in North Carolina. ⁓ And now we're seeing a switch to like more and more patients or 60 or 70 percent having some sort of coverage. And so I think making ourselves available to these other groups and showing them how strong they partner with us because we have strong success rates and we have strong success rates because we've remained independent. We've actively worked to ⁓


    know, anytime we see any problems with pregnancy rates, we're on it and we're analyzing our protocols and seeing what can we change? What can we do different? We enact it the next day and we're able to make changes that we are able to kind of keep our pregnancy rates high so that groups like Gaia and Progeny want to work with us. So I think that's another way we've kind of enacted it.


    Griffin Jones (37:12)

    So, guys, I think you ended up finding out about them all through Inside Reproductive Health, if I'm not mistaken, John, you told me that ⁓ when we met with them at ASRM. So I love hearing that come full circle, when you heard about them through us, but also that it's one of the things that you're happy about. Tell me about the EMR. Who are you with now and what do you like about them?


    Dr. John Park (37:39)

    We're using Enable now and ⁓ Dr. Bowling is the one who kind of spearheaded the process of going through the screening process of seeing what products were out there, having arranged for demos. ⁓ Enable really was just the best fit for us in ⁓ following the workflow of patients. ⁓


    looking at the treatment cycles, the work lists, how that is populated and how it's customizable. ⁓ So it was really just the right fit for an office that had multiple satellites where we don't have one particular physician tied to one particular satellite. ⁓ So we tend to rotate around. We'll take turns driving out to our Wilmington office.


    And so we needed the ability to follow all of our patients regardless of where they were geographically.


    Griffin Jones (38:37)

    Did you do some vetting? Meaghan, did you go through a bunch of demos and how did you come to that decision?


    Dr. Meaghan Bowling (38:44)

    Yeah, we, this is like years ago. We did it right after COVID, but ⁓ yeah, I think we were looking at, I think we had narrowed it down to three, I think Artisan was in there. I think we had, ⁓ and we ended up just vetting them. I initially vetted them. I think we got it down to Artisan and Enable and then ultimately kind of decided on Enable.


    Griffin Jones (39:11)

    What was the deciding factor for you?


    Dr. Meaghan Bowling (39:14)

    That's a great question. I don't remember now. I think...


    Griffin Jones (39:20)

    Well, too late now, you ain't changing now. Once you change an EMR, it's like the best EMR in the entire galaxy could come out the next day and people would say, talk to us in five years or never.


    Dr. John Park (39:23)

    Yeah.


    Dr. Meaghan Bowling (39:26)

    I can't!


    think there was something to do with cryo management, John. Is that part of it where they monitored the cryo for us and that wasn't available with the other groups we were looking at? There were little pieces. There wasn't anything major. ⁓ Again, it just felt like a better fit for us overall.


    Dr. Bill Meyer (39:58)

    What they did was they stuck me in a room with it and they said if he can figure it out then we're going to do okay.


    Dr. Monica Schointuch (40:05)

    is abuse.


    Dr. Lauren Johnson (40:06)

    Yeah. Yeah.


    Griffin Jones (40:06)

    And


    you got through it, Bill, you got through the maze.


    Dr. Bill Meyer (40:09)

    It took me three


    years, but yeah, I think I got a handle on it now.


    Griffin Jones (40:14)

    When I talk to Mark Amos, he owns a group called New Direction in Phoenix. It's a pretty high volume center. He's doing 80 new patients a month. He says each of his docs are as well. They have advanced practice providers. so what he thinks is going to happen is that he gets, I think right now he's doing two visits, the follow-up and the new patient consult, with using some automation and tool like


    Levy Health and some other things that he'll be able to, they'll be able to see one patient in a 30 minute visit for, so that's a condensed, the first visit and the follow-up. And he thinks that they'll be able to increase their new patient per doc by at least 50%. So let's say, 120, 150, maybe more patients per doctor per month.


    Do you all see yourselves having to get on a model that can do that within the coming years?


    Dr. John Park (41:25)

    our patient volume isn't that strong, Griffin. There isn't a need for us to take on that kind of volume. I think it would be really difficult to get to know your patients and to be able to really follow them and individualize their care when you're working with that kind of numbers. But that's not an issue that I think we're going to be facing anytime soon. I think, you know, to kind of go back to one of your questions you asked earlier about, you know, where we'll be in the future, we


    You know, there's in our area, there is this lane for independent practices and we've had this slow, steady organic growth since Dr. Meyer founded the practice. ⁓ And so many patients are coming to us just from word of mouth. A lot of patients come show up and say, you know, I started at this one practice, but I was talking to my friends once I started getting involved in this whole fertility process.


    And I, turns out I had three other friends that had been to Carolina Conception. So I decided to switch. That happens all the time. And so we have this advantage of being the most established private practice in the area. And that really works to our advantage. And I think that we will continue to see this organic growth and a lot of the success I think is attributed to the ability to really get to know our patients and walk them through the process. So I think that would be really hard to do with a hundred new patients a month.


    Griffin Jones (42:54)

    What if for the first time ever a politician actually did what he said he was going to do and IVF is paid for by either the government or all insurance companies and now there's a handful of payors and they say, here's what we're paying and everybody's covered and that change is saying, what if something like that happens?


    Dr. Monica Schointuch (43:21)

    We'd probably hire more physicians immediately.


    Dr. John Park (43:27)

    more physicians and more APPs, we would figure out a new system and we've already had conversations of how to get patients in the door, triaging them to seeing an APP for an initial consult versus an MD. ⁓ But, you know, don't know if there's any new technology that will really help us increase the volume or increase our capacity of getting patients in the door.


    Yeah, I just don't see anything right now. And I think that if something were to change with legislation, that we'd be aware of it and we'd be able to make some changes to help accommodate that increase in volume.


    Griffin Jones (44:11)

    Are you passively or actively hiring new docs now? There's a lot of fellows that we got the third years, second years and first years that tune in fairly regularly. If some of them are interested in the Carolinas, how open is your door right now?


    Dr. Meaghan Bowling (44:32)

    say it's open. ⁓ Yeah, I mean I think with, you know, we know with Dr. Meyer retiring that we definitely are going to need another physician ⁓ probably fairly soon. So yeah, we're definitely on the lookout. I'm certainly, I will be at ASRM ⁓


    this year, so if anyone wants to reach out to me, ⁓ I'm happy to meet with you at ASRM if we have any interest from fellows.


    Griffin Jones (45:05)

    Bill, are you gonna sell the seven C's or are you ⁓ gonna stick around and be there to pinch hit? Maybe see a couple patients if Monica gets sick or if somebody's going on vacation. Are you gonna do any of part-time thing?


    Dr. Bill Meyer (45:20)

    I think they would get sick if I did that. No, no, no, there's no way. I'm ready. I'm ready to go. They're going to do great. ⁓ Yeah, I want to do some other stuff, know, family stuff, traveling. We know what everybody says, right? That's why I want to do some of that stuff. It's going to be fun. I want to come back and I want to hear how they're doing. I think they'll do well with things. ⁓ But yeah, I'm ready to I'm ready to pack my bags and go.


    It's been fun. We got a great group. I mean, it's great to turn it over to four great docs ⁓ and see how it's going to go. It'll be fun to see. Watch from the outside in. It'll.


    Griffin Jones (45:51)

    Fur.


    For those


    that are ready to sail around the world, they're ready to go. And you're thinking about that next step. You're thinking about selling your practice, stepping back from ops, or just focusing on medicine more than management. You might want to talk to the folks at MidCap. They can help you figure out what comes next. They'll work with you to understand your goals. They will help you. get into the books a little bit. They do this all for free, by the way. They don't charge a retainer or anything like that. They explore options like selling to a larger group.


    They're very patient, a little too patient in my estimate, but that's why the people they work with like them and trust them so much. They'll take a look at merging with P-backed groups. They'll look at the model that's best for you, merging with other groups or selling or strategic opportunities. And they'll run that competitive process to find the right fit and they'll handle all of that stuff for you. So if you're thinking about your next chapter, get in touch with the folks at MidCap Advisors. We'll put their contact


    in there. For this great group of docs that's taking over, we do have a lot of younger docs that are listening and maybe not just fellows, but folks that have not found their forever home yet and maybe have been practicing for a couple years. What advice do you have for them?


    Dr. Lauren Johnson (47:21)

    I would say to really focus on being honest with yourself about what you want in a practice ⁓ and what environment you want to practice in long term. ⁓ I would, if we haven't said it before, I would say it now. mean, our practice has an incredible culture in terms of the physicians that work here. And when I was making a decision about


    where I was gonna spend the next part of my career, that was a huge, a huge part of it. ⁓ Do I like the people that I'm gonna spend at least 40 hours a week with, right? Do I wanna see these people? Do I wanna interact with them? ⁓ Are they good doctors? ⁓ Can I trust that if I go on vacation or I'm out for a day, that they'll take good care of my patients? I think that's really important. I think also looking,


    at the values of the people that you would potentially practice with. think one of the things that has made this practice really strong is that we are all similar in our value structure and what we want and how we want to practice medicine. That doesn't mean that we are all the same, ⁓ but I think at heart we have the same values and we can sit in a room and be honest with each other and talk about when we don't agree and then


    have enough respect for each other to say it's more important that we talk about it and we come to a conclusion that's right for us as a group. So I would say that those intangibles are really important. And then also looking at practice structure, like we've talked about in terms of independent practices versus private equity, there's not a one size fit model and different people will land differently on that. But I think,


    Dr. John Park (48:59)

    you


    Dr. Lauren Johnson (49:15)

    a lot of people look at private equity and think, there's a lot of, I feel safe, I feel comfortable. They're a big network. ⁓ There's not anything that's going to happen to me there. And maybe they look at an independent practice and feel like, ⁓ is there as much of a safety net? And having gone through the IntegraMed collapse, I can tell you that you can be very vulnerable in private equity. And at the end of the day, you know,


    You have to decide how much autonomy you want in your practice and who do you want at the table with you 10 years, 15 years down the road, right? At a small independent practice, I know who's gonna be at the table with me, right? It's the people I'm looking at on this podcast. I know their values, I know what they want. ⁓ You can't always say the same thing in private equity because someone else is gonna be at the table with you in 10 years.


    Griffin Jones (50:08)

    Monica, how do you keep that value alignment as new folks come in? Because I think you got lucky with the Bill Meyer. I'm not blowing sunshine, Bill. I really I think that it's noble. just I think that there are so few people that it can really be at a position that that that Bill has been in and say, I've made enough money. I'm good. There's there's just not a lot of those folks. And so you've you've you've gotten


    maybe lucky is not the right word, but fortunate in that you have this group. But how do you keep that going that as you got docs coming in five years from now, 10 years from now, 15 years from now, that you make sure that you keep those values aligned?


    Dr. Monica Schointuch (50:56)

    Yeah, I think Dr. Bowling said it well towards the beginning where she said when she joined, she like always had that thought in the back of her mind of like if they will sell the practice before she makes partner. I think like, right, that's like a very easy thought to have. And it's one that I think commonly probably even Dr. Johnson has thought of a couple of times and I definitely have thought of myself. It's like that question of stability, if you will. But on the other hand, knowing


    that these people are who they are and having met them a couple of times during the interview process and really seeing that core value, I felt safe enough to really accept that possibility, but knowing that that likely wouldn't happen and that it's like the fear of the unknown, right? So I think like when you join a practice that it's not private equity, there's always that potential for it to be purchased and have. ⁓


    a change in hand and have to join the private equity group. But I would say, as you can probably tell, I felt pretty confident that this group, just given the stability and truly the culture of the group, I felt like the chance of that was going to be small. Now, could it happen? Yes. But honestly, I think they would still speak with me and have part. So I would have some say as to if we were to ever sell in private equity.


    ⁓ And I think it's a lot about like choosing the right person, right? So I always joke that the bar was set real low and they chose to bring me on as a practice because they're also incredible doctors. But I think like we really put a lot of effort into who we hire at our practice and that goes for the docs as well as like nursing and everyone we work with because we want to create and continue to create this culture where we like practice as a group. all have.


    very similar values and continue to work together as a team to take care of our patients. And so I think moving forward, even though it's gonna be lovely to expand our group and take on new doctors, I think we're gonna probably look for that same type of core values of people who are wanting to join and put efforts towards our big ultimate goal.


    Griffin Jones (53:14)

    Meaghan, what type of personality would not be a good fit for your group?


    Dr. Meaghan Bowling (53:23)

    Can I say Dr. Myers first? No, I'm just kidding.


    Dr. Lauren Johnson (53:25)

    Hahahaha


    Dr. Monica Schointuch (53:26)

    That's so funny.


    Dr. Lauren Johnson (53:27)


    Dr. Bill Meyer (53:28)

    Not to get any better.


    Dr. Monica Schointuch (53:28)

    If I listen to my voice...


    Griffin Jones (53:29)

    I said it up so you didn't have to name him.


    Dr. Monica Schointuch (53:33)

    my gosh.


    Dr. Meaghan Bowling (53:35)

    think definitely somebody who's kind of out for their own, someone who doesn't want to ⁓ kind of, you know, go with the, not go with the flow, but, you know, we all want to practice similarly. So we all can, we can all choose our own protocols, but overall we practice very similarly. We want someone who's going to fall into that. ⁓


    that kind of protocol where they are able to kind of go with evidence-based medicine and go with what is best for the practice, what is best for our patients. ⁓ We don't want someone who's kind of out who wants to do their own thing who


    also doesn't share the values of kindness and respect of nurses and doctors and embryologists. I we are definitely very much a family here. So ⁓ someone who ⁓ just really cares about their patients and wants to do the right thing, I think, is what we're looking for and not ⁓ someone who is more kind of out for themselves.


    Dr. Monica Schointuch (54:49)

    think what's really funny is we all have very different personalities. be clear, we're all very different. But I think it's like in such a beautiful way because similarly, like with patients, it's almost a personality match. Dr. Park was saying, like, we really truly do love to get to know our patients and kind of walk them through this process and this journey, like, hand in hand. But


    Dr. Lauren Johnson (54:54)

    You


    Dr. Monica Schointuch (55:15)

    has, I'm sure many of us has experienced, like there are sometimes like mismatches of personality of the doc and the patient. And that's okay at our practice because all of us are so different that normally they'll find a different doc with a different personality that works great for them. ⁓ But I agree with Dr. Bowling. I think it's like we all have that same like teamwork in mind at the core of our personalities, which is why it like blends so well.


    Griffin Jones (55:42)

    Who's gonna take over as the Chop Buster now that Bill's gone? Are ⁓ one of you gonna fill that role or are you gonna look for a fellow with a Don Rickles sense of humor?


    Dr. Monica Schointuch (55:45)

    I know, not me.


    Dr. Lauren Johnson (55:55)

    Dr. Meyer is irreplaceable.


    Dr. Monica Schointuch (55:57)

    We're


    Dr. John Park (55:57)

    Yeah.


    Dr. Monica Schointuch (55:57)

    a big mom. You'll be so missed.


    Dr. Meaghan Bowling (55:59)

    true. ⁓


    Griffin Jones (56:01)

    You all have been so much fun. thought that having five docs on was a logistically terrible idea, but a great content idea, and it was. And so I'd love to have you all back on or cover what you're up to in other ways. Thank all of you for coming on the show.


    Dr. Bill Meyer (56:18)

    Thanks, Griffin.

    Dr. Lauren Johnson (56:19)

    Thank you for having us.

    Dr. Meaghan Bowling (56:19)

    Thank you.


    Dr. John Park (56:20)

    Thank you so much, Griffin.

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257 Lawsuits Against Fertility Providers on the Rise. Matt Maruca

 
 

Today’s Advertiser helped make the production and delivery of this episode possible. But the themes expressed by the guests do not necessarily reflect the views of Inside Reproductive Health, nor of the Advertiser. The Advertiser does not have editorial control over the content of this episode, nor does the Advertiser's sponsorship constitute an endorsement of the guest or their organization. The guest's appearance is not an endorsement of the Advertiser.


I've captured and interrogated one of fertility doctors’ enemies…a lawyer.

But this one’s on your side.

Matthew Maruca has served as General Counsel for Inception Fertility since 2019, and he’s here to walk you through the legal threats and legislative currents shaping the future of fertility care. 

While this episode isn’t legal advice, Matt brings insight into how reproductive health is being fought for, and fought against, in the courtroom and the legislature.

In this episode, Matt covers:

- What’s behind the rise in lawsuits and how they’re modeled after personal injury cases

- The emerging legislative strategies from think tanks like the Heritage Foundation

- Which reproductive treatments are being targeted (like PGT)

- How to draft your consent forms to reduce liability

- The #1 thing providers can do to protect themselves from unnecessary litigation

- How to keep your premiums down when litigation is on the rise.

  • Matthew Maruca (00:03)

    The increase in litigation from, there's groups of plaintiffs attorneys who have fixed their attention on the reproductive health space, IVF clinics in particular. I've been the Chief Legal Officer of Inception for over six years now coming on my seventh year. And the amount of litigation that we see and the folks that are willing to take a claim and run with it has increased quite a bit.


    Griffin Jones (00:42)

    Fertility doctors, I have captured and interrogated one of your sworn enemy, the lawyers. But you like them when they're on your side, don't you? Let me give the disclaimer that I don't know that I have to give, but I feel like I should give. Nothing in this episode is legal advice. Nothing establishes a client-attorney relationship with my guest, Matthew Maruca, who has served as general counsel for Inception Fertility since 2019. He also helps out with the Fertility Providers Alliance. So if you're looking to join a trade organization like that,


    Google Fertility Providers Alliance or hit me up and I might be able to make an intro. If you want legal advice from Matt, if you want his cell phone number and just be able to buzz him anytime you have a question like his docs do, well then you got to go work for Inception, man. I don't know what to tell you. That's a benefit for working for those guys and gals, I guess. But Matt does give you free insights on two main categories. The first half of this episode is about the legislative landscape currently concerning reproductive health. The second half is about the rise in litigation against fertility providers and practices.


    On the legislative front, Matt talks about emerging doctrine from think tanks like the Heritage Foundation that's starting to give a united front to bills being introduced. Stiff restrictions on things like PGT, embryo creation and storage, and imposes onerous reporting requirements. How Alabama is actually one of the most favorable states for ART right now. Who'da thunk.


    On the litigation side, Matt shares how plaintiff's attorneys are pulling from the playbooks of the personal injury firms. Yes, the marketing tactics, the way they price that the plaintiff doesn't make any money unless they get lots of money out of you, all that kind of stuff. How practices can limit the claims they have to pay when suits are filed against them. The most important factor regarding consent forms, what individual providers can do to bring down their malpractice premiums, the number one thing providers can do to deter unnecessary lawsuits, you might find it counterintuitive. Enjoy this free, non-legal, non-advice with Inception Chief Legal Officer Matt Maruca.


    Griffin Jones (03:18)

    Mr. Maruca, Matt, welcome to the Inside Reproductive Health podcast.


    Matthew Maruca (03:22)

    Thanks so much. Glad to be here.


    Griffin Jones (03:24)

    What are you most concerned about with regards to the legal landscape and the fertility world right now?


    Matthew Maruca (03:32)

    There's really two things from the last couple of years that have been evolving. The increase in litigation from, there's groups of plaintiffs attorneys who have fixed their attention on the reproductive health space, IVF clinics in particular. I've been the,


    Chief Legal Officer of Inception for over six years now coming on my seventh year. And the amount of litigation that we see and the folks that are willing to take a claim and run with it has increased quite a bit.


    So that's one major area for me. And then of course, as an industry watching the evolution of the public policy space and the fact that in the post Roe


    the Dobbs decision world and the intense focus in the political realm on IVF. That's taken up a big chunk of my time in the last couple of years. And those two things occupy a lot of my time at the moment.


    Griffin Jones (04:33)

    That second area, the post Roe area, that personhood or is there more to it than just personhood legislation?


    Matthew Maruca (04:42)

    Yeah, it's been very interesting. It's not a person who has a big part of it. There's a big push for that. What I'm seeing and what I, what I think a lot of my fellow general counsel's chief legal officers are, are, sort of seeing there's, there's been a, an evolution of the pro-life movement in trying to figure out how to be sort of both pro IVF, and pro-life at the same time. And.


    I think what we've seen, especially since the Alabama court decision in 2024, that really brought this entire issue to the spotlight, especially in last year's presidential election and various other races, was that there's this uncomfortable space of being both pro-life and figuring out how to be


    pro-IVF. And so what I think we're seeing is this evolution towards how they're going to live with, how the sort pro-life movement is going to live with a place where 80 % or so of the American public are in support of maintaining IVF sort of in the way it's currently practiced. And I think if we look at


    the sort of things that happened in this year's state legislative sessions. We see this sort of percolating movement of sort of making incremental inroads into trying to figure out what sort of restrictions they can, that they can get sort of political traction with. And one of those things is personhood, as you mentioned, but we're also seeing, you know,


    folks advocating for restrictions on the number of embryos that can be created, restrictions on the use of genetic testing, in particular PGT, which has also been something that's been, there's now a great deal of litigation around PGT to sort of tie it back to the other area of increased litigation across the industry. We're seeing proposals to impose


    really onerous reporting requirements on IVF clinics. We haven't seen anything pass yet, but I know in Texas, for example, there was a bill that was proposed that would create an incredibly onerous system of reporting requirements about how many embryos are created, how many developed into blastocysts, what were the ultimate disposition of the blastocysts, what were the reasons given for


    for the disc, if they were discarded or they weren't used for implantation, what were the reasons for that? And I think a lot of it ties back to some of the thought leaders in the sort pro-life movement, especially places like the Heritage Foundation, who have been beating this drum that IVF is somehow not regulated, this narrative that's just false about IVF creating this


    you know, needlessly creating this huge number of embryos that ultimately get discarded. That PGT is there to, you know, to do trait selections and create, you know, you know, sort of Uber race of people. And, you know, a lot of it's not really accurate. Some of the principles that are being, you know, pushed are not really based on


    sort of accurate information. And so what I've found is in working with groups like FPA, the Fertility Providers Alliance, which for folks who don't know is a coalition of IVF clinics and IVF networks that have come together to promote the protection of IVF. what we're finding is that countering some of that


    those narratives around needlessly creating embryos and that PGT is creating a super race can really get folks to sort of see that these are not as acute concerns as are presented in some of the literature out there.


    Griffin Jones (08:32)

    So do you think, maybe the answer is both, is the implication that this dance of trying to marry pro-life and pro-IVF is introducing elements that further restrict IVF, like limits to PGT, like limits to creation of embryos and these onerous reporting requirements, or is it that, is the bigger implication that


    they're writing laws that are really unclear and that it's going to take a case and then a review of that case and so forth to establish case law as to what these different laws might mean.


    Matthew Maruca (09:11)

    Yeah, interesting question. So, I mean, think if we, we strip it back, right, the, the, the, underlying, you know, goal is I think to limit the number of embryos that are destroyed ultimately, right? That are, that are not used in, in, for a transfer, that are never quote, you know, given a chance at life. And they use sort of inflammatory statements that they're these cryogenic.


    nurseries, right, and deeming the embryos to be children, regardless of the sort of stage of development. And in terms of what we've seen from proposed legislation, they do range from things that are sort of somewhat unclear. There was a Texas law that was proposed that talked about that if an embryo was transplanted, the patient had to intend to bring it, to have it transferred. was just


    you know, it was very unclear what they were really trying to get at with that legislation. there is a whole other, you know, there were quite a few bills that were proposed that really were sort of crystal clear, right? Whether they were personhood statutes, like we saw proposed in multiple states. There was some bills in Tennessee that were crystal clear. They only wanted to be able to create four embryos at a time. And they wanted to basically ban the use of PGT.


    You know, the silver lining is that a lot of those, you know, very few, what I'll call anti-IVF legislative proposals got any traction really anywhere. And I think that the Trump administration with its executive order earlier this year that had directed his domestic policy council to come up with ways to expand access to IVF. I think it made it more politically difficult for folks that are


    sort of within that aligned with that sort of pro-life movement to get the kind of political traction that they needed to pass these laws. But there were quite a few things that, you know, that were ultimately proposed that could have had, you know, significantly negative impacts on IVF. But, on the flip side, we look at places like Georgia and Tennessee where


    laws were passed that clarified that IVF is legal and are now sort of enshrined in law in both those states that folks should have access to IVF. And those were passed with wide margins of bipartisan support. So there's an element that is sort of anti-IVF, but the real laws that were getting passed have been largely positive. And I think we're all sort of waiting with bated breath to see


    what the Trump executive order is ultimately going to, is going to do. I've heard a lot of rumors about things that it might be doing. But I think, I don't really think anybody knows just yet what it's going to look like. And it seems like, you know, we should find out here relatively soon what that's, you know, what that's ultimately going to look like.


    Griffin Jones (11:51)

    take us through the nature of lawmaking doctrine. Is it the case that we're just gonna continue to see different types of laws being introduced by disparate groups in different areas? Or is there sort of orthodoxy that emerges from people like the Heritage Foundation that you mentioned that they sort of lay out what the doctrine is and then that gets adopted by various groups that


    that fall into rank and file.


    Matthew Maruca (12:20)

    Yeah, that's great. Great question. I think it's the latter. What I saw this year was that the legislation that got proposed, that you could really tie it back to some of the public policy statements that came out from folks like Emma Waters at the Heritage Foundation. There's a handful of policy statements that they've issued. And you can draw, whether it's a direct line or dotted line, back to a lot of the policy statements there to a lot of the legislation.


    that was getting proposed. you know, what I think we're going to see emerge and, I could be wrong about this, but, but if you look at, the opposition to Roe versus Wade, right, for, almost 50 years, we saw concerted efforts, to slowly erode the scope of, of, of, of, of access to abortion. And I could sort of see a similar, you know,


    approach developing in the IVF realm where right now there's not the political capital to really restrict IVF or, mean, certainly nothing that would outright ban it. Even personhood statutes aren't necessarily fatal, right? We know that a state like Louisiana has had a basically juridical personhood statute for 40 years and IVF is practiced every day in the state of Louisiana. you know, I


    I think there's a long fight ahead and I think we're going to see this periodically. There's people with very strongly held beliefs around what this means. And I think we're going to see them get more organized and start to use the think tanks and public grassroots support to try to...


    know, make inroads to sort of slowly limit things that they find objectionable.


    Griffin Jones (14:10)

    Are there things that providers and practices should be doing now beyond advocacy? Dr. Srinivasan and Dr. Stephanie Gustin would be calling on people to join them in advocacy. I mean, even at a documentation level, before these laws are made, are there things that providers and practices should and can be doing to protect themselves or do they have to just wait?


    to see whatever laws might be passed.


    Matthew Maruca (14:41)

    think in some ways you have to wait and see. You know, if there's, because there's, there's, there's so many different types of, of proposals out there. You know, something that might limit the number of embryos created. I mean, that's just gonna, you can't sort of get anticipate exactly how, I mean, you'll know what that the implication is if the law gets passed. But right now it would be not the proper way to practice medicine to start limiting.


    the number of embryos that you're creating, right? And I really think that the most important thing that everyone in the industry can do is educate because some of the proposals and the policy statements are based on incorrect understanding of what we do. And really in a lot of ways, how what we do is mimicking in some ways natural processes, right? For example, this


    this notion that a massive number of unused embryos are being created is, I think you can draw it back to this idea that somehow in natural reproduction, you have sex and you get fertilized once and that's it. There's one egg, one sperm, one embryo, one baby. And that math is not correct, right? I there's a reason why people say you need to try for six months, you need to try for a year.


    And, you know, studies have shown that, you know, patients, there are embryos that are, there's eggs that are fertilized in multiple times in the, you know, in those attempts and they don't, they don't result in pregnancies. They don't, you know, for natural reasons. And that, you know, PGT in many ways is designed to help us select, right, to avoid miscarriages that would have otherwise happened naturally, whether the patient even knew that there was a miscarriage, right? If they're so.


    you know, I think the stats were that, you know, for a 35 year old woman, that it's likely that, that, that if in there trying to per per create naturally, there's probably almost eight embryos that are created before there's a, there's a healthy child. And that would be just totally normal, natural, you know, reproduction. And when we have spoken to legislators about that fact, it's like a light bulb goes off. So, wait a minute. IVF is not this.


    you know, Frankenstein monster thing where we're creating all these unnecessary, there's an attrition rate in the lab that mirrors the attrition rate in natural reproduction. And when you explain that to folks, they start to understand that, you know, what we're doing is not unnatural. It's, you know, it's still based on the same biological principles as natural reproduction. And so that starts to erode.


    some of the basis for some of the objections to IVF. And so that's why I think education is really super important. And when I've worked with the FPA public policy team and we've spoken with legislators at the state level and at the federal level, the approach has been, hey, we wanna demystify some of the things that we do. We wanna explain what PGT is used for. It's used to avoid miscarriage. It's not used to select traits to have, you know,


    to have these designer babies. It's to prevent the patient from having to undergo a emotionally and physically painful miscarriage. When we create embryos, it's not just for the heck of it. We're creating embryos because there's an attrition rate in the lab. And we need for us to have success rates and to make the IVF process, which is a difficult one, to make it as


    I don't want to say easy, to limit the extent of the difficulties in IVF, we want to have the best tools available. And that means being able to create several embryos at a time and be able to do a PGT screening. And that's the best way to practice medicine that's in our patient's best interest. And so to stay really focused on how do we provide the best medical care? How do we help patients build families?


    families that they want. And when you say to a legislator who might be inclined to, know, to, to think about these sort of restrictions, which in some ways on their face sound reasonable, right? Don't create a million number as you don't need say, actually do need, you know, several to make, to make one child and that, and nature does too. and that's, you know, that's that, that message I think really resonates and it makes, it, it takes the.


    It takes some of the sort of emotion out of it and makes folks realize that what we're doing is in our patient's best interest. And it's fundamentally pro-life. We are out there to create the families that our patients want. And that message really resonates.


    Griffin Jones (19:06)

    And when you're working on all of this, you're not just working for Inception and Prelude in this context. mean, they're sort of lending you out. They're lending you out to Fertility Providers Alliance, or they're letting you go speak to legislators, that doesn't just benefit them. It benefits anybody who practices Fertility. What has that been like? What's the collaborative experience been like, both working for Inception and Prelude?


    working with everybody outside of it.


    Matthew Maruca (19:33)

    Yeah, it's been great. think, you know, I'm proud, you know, as an industry, I think we've come together to advocate for our patients and for access to the highest quality care, right? The United States has the absolute best success rates from IVF anywhere in the world. And in many ways, that's because we have right now a relatively favorable regulatory environment that lets us practice at the highest level. you know, there's


    Lots of reasonable restrictions. And obviously, um, if we make mistakes, there's a whole court system to keep us in check. And there's folks who've made their whole livelihoods out of keeping us in check. Um, but, um, but, but, but the public policy advocacy work and watching, you know, my, my, you know, colleagues from other networks, from other clinics come together through, you know, through places like FPA. I know ASRM has a, you know, a robust public policy arm.


    work a lot with ASRM, work with Resolve. But as an industry, we brought together the voices from both the provider, the clinic, the patient experience, and to speak to legislators. it's been some of the more rewarding work I've done in my whole career, let alone at Inception. And we meet very regularly the sort of GCs and chief legal officers for the various networks and other clinics.


    sit on the legislative affairs subcommittee for FPA. We share our notes. We talk about what we can do. I went on behalf of FPA to DC this year with the FACT coalition, which is an industry group of suppliers and like Cooper Surgical. And we met with legislators on the Hill and spoke on behalf of our...


    of our industry groups. And I think when we speak as an industry and we speak on behalf of our patients, our voices are that much stronger. And so it's been really rewarding to be a part of that process and to see that it makes real world changes. FPA and other industry groups, SRM, Resolve, I think were very successful in the last year of.


    promoting legislation that was protective of IVF and educating lawmakers about the potential harm of proposed legislation that could limit IVF.


    Griffin Jones (21:48)

    This is a philosophical question, so I might be taking you back to undergrad philosophy, or maybe lawyers think about this all the time, but can law anticipate technology in a way that is actually productive and proactive, or does the technology really need to manifest itself before realistic laws can be made? Because you're talking about, people are concerned about


    designer babies being made. Well, it's not really happening with this. It's not happening with PGTA. But it could happen with CRISPR however many years down the road, right? is nobody's doing that now. is it, can it be productive for lawmakers to say we want to get ahead of this? Or do


    Or do you, when that happens, they end up writing laws that are just completely asinine because they're not based in real world applications. And I could see erring on either side. You want to get ahead of nuclear energy. So, and all the bad things that could happen, you know, be made from weapons, et cetera, et cetera. But you don't really know how the technology is going to be used or the second and third order consequences that might be positive that you're eliminating. How do you think about that?


    How should lawmakers think about that?


    Matthew Maruca (23:14)

    Yeah, that's a great question. I think there's some issues that are in tension with each other as you think about the... mean, the legislative process is inherently slow and deliberative and it takes a long time to get a bill passed. It may take multiple legislative sessions and technology is rapidly...


    evolving and you don't want to create a regulatory environment that stifles the sort of innovation. So I think that if you look over the sort of the history of things, it's typically that the legislation lags behind the technology. And I think in some ways that's by design because we don't want to tie the hands of legislators. But I think of things like


    restrictions on the use of stem cells and I haven't studied it, I do think in areas like that where there were some restrictions that did sort of get ahead of the technology. And I would be interested to know about how much scientists have felt like that may have tied their hands, but I think it's probably a benefit to the feature of our sort of legislative process of requiring


    approval in multiple chambers and being beholden to constituents and that it is slow and thoughtful and it tends to lag a little bit behind innovation because we want a country that can be innovative. I think it's really hard for folks to have that kind of foresight to draft really careful legislation that's anticipating things.


    that don't ultimately stifle innovation.


    Griffin Jones (24:52)

    Tell us about the increased litigation you've been seeing. Do you mean against practices and providers?


    Matthew Maruca (24:58)

    Yeah, against practices and providers. know, it certainly seems like a whole industry of plaintiffs' attorneys have sprung up around suing IVF providers. And I think we've seen patients become a bit more litigious over the last several years. You know, we've found patients that...


    Um, think there's, um, expectations of, uh, know, of, of perfection, right? mean, we, work in an industry that, um, doesn't have perfect success rates, um, and managing expectations is difficult. Um, but yeah, but I, mean, I, I've definitely, you know, we've just seen, I think, uh, of, of an, an increase in litigation. was, I was looking at an interesting stat the other day that, um,


    that Wall Street money has really poured into just plaintiffs' attorneys in general across the country, regardless of industry and the sort of personal injury space, and not just in MedMal, but slip and falls. And you can't drive down the highway without seeing a dozen billboards for accidents. And the litigation industry in this country is absolutely massive. And that's not just in the IVF


    I think it's just a litigious society and there's a lot of vested interests in perpetuating the litigation process. And I think it's infected all manner of,


    of industries, including IVF. And I think we just have a difficult spot for us because it's hard for a, you know, at the end of the day, it's a compelling case to jury to say, you know, I lost my chance at having a child. And there's been some jury verdicts out there that have set the bar high for what a lot of patients think are


    the damages they should be awarded if there's an issue. And I think it's just made it more difficult in the last few years to manage that.


    Griffin Jones (27:03)

    How big of an increase and maybe you don't have hard numbers to know, but do you have any sort of sense like, like you said, even in the six, seven years since you've been head council at Inception, you've seen this, is it like a 10 % increase, 50 % increase? Do you have any way of being able to gauge how many more cases are being brought forth?


    Matthew Maruca (27:25)

    Yeah, that's great. haven't, you know, really broken down the numbers. I'm really speaking more anecdotally. And I've spoken with other folks in the industry have seen the same trend, but it's significant. it's become a cost of owning an IVF clinic. have to just sort of accept that it's...


    It's part of the business that...


    Griffin Jones (27:49)

    If you


    were a betting man, is there any chance that this could be a temporary fad or do you think this is the new normal?


    Matthew Maruca (27:58)

    I think, I think it's the new normal. I think if you look, if you look at what happened in Alabama, for example, you know, when they sort of co course corrected for the, the, the, the court ruling that, that ruled that, embryos in cryogenic storage were effectively children for the purposes of their wrongful death statute. rather than


    change the law with respect to sort of deeming them to be children, they implemented a broad civil and criminal immunity related to the destruction of embryos. they ultimately, with that sort of legislative approach, have, I think, made it more difficult in the state of Alabama to bring this type of litigation. And so if we see a proliferation of that kind of


    of regulatory regime, right? If legislators decide they want to implement a more robust regulatory framework for managing IVF, but then also implement sort of these sort of civil immunity provisions, that might change things. But I think it is generally the new normal now to just see an increase in litigation.


    Griffin Jones (29:07)

    That civil immunity that was passed in Alabama, does that make it, would you say that that makes it harder to litigate reproductive health cases in Alabama than baseline now?


    Matthew Maruca (29:19)

    Yes, it does. Yeah. They, mean, in some ways, Alabama became one of the more favorable places to practice IVF after they changed that, after they changed the law.


    Griffin Jones (29:29)

    would have saw that one coming, huh? What types of cases are you seeing being brought forth? it stuff about gamete swaps? Is it just about a lack of informed consent? Like, thought that I had a 100 % chance of getting pregnant and then I had two failed IVF cycles. What types of cases are you seeing specific?


    Matthew Maruca (29:30)

    Mm-hmm.


    Yeah, I mean, look, IVF is a human process, right? And embryologists are working in the lab are humans and, mistakes can happen. A hand can slip and something falls out of the dish.


    there will always be some human element involved in the lab, which means there's almost always going to be some risk of mistakes that get made. a lot of the litigation revolves around just something happened in the lab that was unexpected. We've also seen things like folks bringing suits on consumer protection grounds. We had a...


    I had a claim that alleged that discussion, basically had alleged that the statistics, that SART statistics may have been misleading and that the failure to fully inform around potential success rates was effectively a consumer protection violation. don't see that necessarily as a


    there, there were definitely some legal questions about whether that is a colorable claim under that particular state's law and whether or not that really should have been brought as a medical negligence case that matter didn't get litigated to that, to that point. but, folks were getting creative about the types of, of claims. mean, you see, we see breach of contract claims. You see, you know, all relating to this sort of same issue around, you know, the loss of tissue of some sort.


    But you see a lot of creativity of the plaintiff's attorneys to bring any claim they think could possibly stick.


    Griffin Jones (31:16)

    What do you find that clinics, providers still aren't doing enough of to protect themselves or maybe advice that you would have thought would have been heeded by now, not your clinics and providers, obviously somebody else's, but what mistakes do you still see people making?


    Matthew Maruca (31:35)

    You know, I think the most important thing that clinics and providers and labs can do is take ownership when something has gone wrong and make sure that the patient is focused on the remediation and trying to get them pregnant, try to redress that situation as fast as you can.


    take owner, if you've made a mistake, I mean, I take ownership of it. I can't tell you how often I said, look, you know, your hand slipped in the lab. it let's, let's focus on doing right by the patient. Let's let's, you know, let's, let's do everything we can to get that patient, the child that they intended to come here to get. and not necessarily worry about the litigation, let the lawyers worry about the litigation, stay focused on the patient, stay focused on getting them to where they intended to be.


    And I think if providers take that approach and try to maintain trust and care with the patient and stay focused on the patient, that can work wonders for risk mitigation when it comes to litigation.


    Griffin Jones (32:37)

    feel like that's an insight that I wouldn't necessarily expect from Allura because maybe it's counterintuitive, but I would think that many providers would be worried about incriminating themselves by making it right. they're worried that, oh, and now I'm just giving them plenty of evidence for their discovery if they come back to sue me.


    Matthew Maruca (32:51)

    I think.


    Right.


    And that's the fine line you have to walk. sometimes it's hard to do an honest mistakes. They happen all the time. And I don't care if you're a huge lab or a small operation. mean, mistakes are going to happen. And I think patients understand that.


    And if you take the steps to say, am so sorry, we obviously try to do everything we can to avoid this, but this is what happened and this is what we're gonna do to fix the situation for you and make sure that you take ownership of it and you try to it right by the patient. I think that outweighs the...


    in most cases, not every case, but in most cases, that's going to outweigh the risk that you have of some negative inferences in the litigation from having taken ownership of it. I studies have shown that patients are much more likely to litigate against providers who appear that they don't care or are evasive around things that went wrong. And they're much less likely to litigate against


    a physician that likes them and is really trying to do right by them. And so I constantly tell our providers, please just take care of that patient and make them feel the love. mean, call them, follow up with them until they're almost annoyed that you're giving them too many touches. Because at the end of the day, we're in a service business. We're trying to help them build their families. I know from...


    From Inception's perspective, we really try to stay focused on the patient experience. so when that also extends to if something has gone wrong and we try to stay focused on the solution, stay focused on trying to the family that that patient wants.


    Griffin Jones (34:49)

    How about consents and contracts? When you walk into a new practice, you feel like, okay, they've really buttoned up from what I used to see when I walked into a new practice six or seven years ago, or are there still common mistakes that people are making with their contracts, their consents, and if so, what are those?


    Matthew Maruca (35:07)

    That's a question. I think SART has done an excellent job. And I think most places really default towards the SART consents. think it's the, where I think sometimes things can be lacking are those outlier situations where you have...


    some unique situation that just doesn't easily fit into a consent form. And so I think you just have to deal with those sometimes on a case by case basis. My team at Inception, we sort of are routinely called upon to craft a consent form on a sort of one off basis. I will say the thing that I think that is the most important in drafting consent forms is to use plain language.


    I've often come into a situation of, you have looked at a form where obviously the, whether it's the lab, someone in the lab or a physician has drafted something to use that is, you know, very scientific, very medical focused. you know, the informed part of informed consent means that, you you really need someone to understand.


    Griffin Jones (36:12)

    that the other person is picking up what you're putting down.


    Matthew Maruca (36:14)

    Yeah, it's not just a question of having all the right stuff on the page. It has to be presented in a sort of plain language. And so a lot of times, you know, from our process is, you know, start from the complicated and then try to summarize that into a way that's really digestible that anybody that that picks this up should be able to have a good sense of what the risks and benefits benefits are. And I think I think


    you my recommendation would always be you should be fulsome in describing, you know, the risks and benefits, but you should also really be focused on making sure it's in plain enough language that the patients can actually understand it. Because I think you run the risk of it being so technical that, you know, it just becomes a signature on a page and it's not really informed if it's not easily understood.


    Griffin Jones (37:05)

    Many of the people listening are practice owners and almost all of them, if they're independent practice owners, won't have in-house legal counsel. Do you recommend a sort of routine legal audit, quarterly or semi-annually or annually, you might do forensic accounting once a year to have someone make sure that your books are actually balanced and that


    that nobody's stealing from you and that everything is actually accounted for, you might do something like that with cybersecurity. Is there an equivalent to that in law that you would recommend to practice owners? And if so, what are they doing in an audit like that?


    Matthew Maruca (37:46)

    Yeah, that's great question. I mean, I think taking a look at your consent forms every couple of years, you know, making sure that, you know, if SART has updated their forms that you, you you implement an update based on that. From a risk mitigation perspective, you know, I think really focusing on having a good QA, QC process in the lab and working with your lab directors to make sure that


    that you've, you know, that, that as issues happen, that you're taking corrective action, that you're updating protocols, routinely, and that you're sort of learning from your mistakes that you're implementing, you know, the best practices you can, in terms of, you know, monitoring tanks in terms of, of, of just processes within, within the lab with documentation within the lab.


    and I, you I would encourage, you know, one of the great benefits that we have as, as a large network is, you know, our, our, our lab steering committee is extremely active. Our lab directors, you know, meet regularly, they share best practices, they develop, you know, you know, protocols. and so if, if you are an independent, you know, I would make sure that you're still plugged into the industry that you, you you, you have conversations and, know, obviously you've got to be careful around.


    know, privilege issues if there's mistakes, but at the same time, you know, I think, you know, sharing and learning best practices can be, you know, really helpful. And having a good, and then, you know, in terms of, you know, for preventing issues and then having a good, you know, a good approach to if something does go wrong of knowing how to, how to manage it. And like I said, going back to making sure that patient is


    you well taken care of, that you step in immediately to try to address the patient and get them back to where they expected to be. I think that, you know, having a good plan in place for those couple of things are probably the best risk mitigation approaches that I could recommend.


    Griffin Jones (39:48)

    Are there things that individual providers can and should be doing to bring down their malpractice premiums?


    Matthew Maruca (39:55)

    you know, I would say having really good protocols around, you know, your discard protocols, you know, having it's, it's, to make mistakes in the, in a discard process, discard the wrong patients, embryos, or to discard the wrong, the wrong embryos, I would say having a really rigorous process to make sure you don't, have a forced error in that regard would be one place. Cause that to me,


    that's really entirely driven by the right procedures and protocols and making sure that your discard consent forms are really clear. You're discarding every embryo, all tissue stored after this date or these specific tissue or really not allowing lots to be split to be discarded, but having a really clear process for discards I think would be one place to just


    I could see that as a network, we've implemented a lot of protocols to make sure that there's double witnessing, that it's extremely well documented, that the documents are extremely clear about what is being discarded. So that's one sort of low hanging fruit area that can really, I think, mitigate a lot of risk. sometimes mistakes happen in the lab, but to have like


    To me, this is one where you can develop really good practices to avoid something that it's really hard to defend. If you discard the wrong embryos, there's no defense to it, right? So it's all about preventative management.


    Griffin Jones (41:23)

    Have these plaintiffs, attorneys taken a page out of the personal injury law firms in terms of their client recruitment and advertising and the way they price their services? Every city you see, hurt on the sidewalk, give me a call and there's an easy remember number and then.


    Matthew Maruca (41:37)

    Absolutely.


    Griffin Jones (41:44)

    It's you don't have to pay a nickel unless we make money for you. Are they doing the same things here where, you don't have to pay us a retainer fee. It's either you win. so that eliminates the barrier to entry or greatly reduces it for the client, that plaintiff. then are they targeting people with Facebook ads or social media ads or...


    there are other places where they're going after IVF patients to try to get these cases.


    Matthew Maruca (42:13)

    Absolutely. Yeah, all of


    the above. The playbook right out of personal injury. There's online ads, targeted media. There's contingent fee cases, so the patients pay nothing. It's entirely contingent on a successful recovery. So it's a whole industry.


    Griffin Jones (42:29)

    Are there ways that counsel for practices can deter that or maybe it's just your reputation and success record? Like those ambulance chaser firms look at you guys and they're that's Maruga. He's kicked our ass five times already. We're going to lose money on that one. Are there ways that counsel can deter those types of frivolous cases?


    Matthew Maruca (42:54)

    no, no, I don't. There's ways that you can limit the potential recovery, right? You want it, you know, I think the there that there's not, there's nothing you can do to stop, plaintiff's attorneys from, you know, wanting to develop a book of business or an expertise in a particular area. but I think the good risk mitigation would be to take care of the patient. Like I said before,


    And then make sure that you have a process in place for a QA, QC process, as I talked about before, so that you learn from your mistakes and that you don't have a repetition of the same sorts of issues, that you have proper documentation of protocols. If you have a protocol, you have to follow it to a T. And you can avoid the excess


    sort of damages that can come when someone has really competent counsel and they're going to look at all of your records, they're going to double check every protocol, they're going to make sure that you follow your protocols to a T, they're going to make sure that if this sort of thing has happened before that, if this is the fifth time that this mistake for this exact same thing has happened over and over again, they're going to say, hey, we should get special exemplary punitive damages here. This was egregious, right? This was


    No reasonable clinic would have ever done anything like this. And so having your sort of house in order from a QA, QC perspective, I think can limit a worst case scenario where you'd expose yourself to, you know, the kind of excessive damages that, that could really, you know, push out of business.


    Griffin Jones (44:34)

    whether it's potential litigation or the legislative landscape, as you look ahead, what do you want providers to think about? Maybe it's things that you find yourself having to continually remind them of or misconceptions that they might have that you need to educate them about, or maybe it's something else. But as you look ahead, what do you really want providers to be conscious of?


    Matthew Maruca (45:01)

    You know, I've in the last couple of years and in the last six months in particular, I think the public policy space has been has been a real area of focus for me. And I think I go back to what we kind of talked about at the beginning of educating and being a a resource for patients and others out, you know, who are looking at IVF and maybe don't have


    expertise in the area and might, you know, draw conclusions about what we do that aren't necessarily accurate. And I think, I think being, you know, being educators to, to everyone that, touches, you know, IVF, I think is a really helpful way. Cause I can't tell you when we've sat down with legislators and explained to them, you know, the reality of what IVF is doing. It's like a light bulb goes off.


    And they start to see that like, you're not, this industry is not like the Heritage Foundation would seem to suggest. Like this is not the Wild West. These folks are not out there just creating embryos so that they can later destroy them. So I think being an educator sort of at all times is really helpful. I think it helps with the patients too, right? Like you talk about the risk.


    mitigation factors, like setting proper expectations is really important for your patients. And that just goes back to being an educator about, what, what, what we can and can't do and what the likelihoods of success are. And that's going to avoid these crazy, you know, you know, you're going to have your patient in the right frame of mind. You're, not going to try to bring, consumer protection, you know, allegations against you. so I think, I think being a constant educator is, is really.


    be my, my, my recommendation, you know, across the board.


    Griffin Jones (46:45)

    Matt Maruca, thank you very much for coming on the Inside Reproductive Health Podcast.


    Matthew Maruca (46:50)

    Thank you very much, I enjoyed it.

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256 Fertility Doctors Are Burnt Out. Dr. Jason Yeh.

 
 

Today’s Advertiser helped make the production and delivery of this episode possible. But the themes expressed by the guests do not necessarily reflect the views of Inside Reproductive Health, nor of the Advertiser. The Advertiser does not have editorial control over the content of this episode, nor does the Advertiser's sponsorship constitute an endorsement of the guest or their organization. The guest's appearance is not an endorsement of the Advertiser.


Fertility doctors are burnt out.

Not all of them, but enough to warrant a real conversation.

Dr. Jason Yeh is a full-time fertility physician, a national medical director, an academic-turned-industry leader—and very much in the thick of this discussion.

In this episode, we unpack the often unspoken reality of REI burnout and why so many are struggling to stay engaged after a decade in the field.

In this conversation, Dr. Yeh shares:

  • What REIs think about exhaustion and disillusionment

  • Why the 7–10 year career mark is so critical for burnout

  • The impact of rising caseloads on quality of life (300+ cycles per year)

  • How Inception is trying to stay physician-friendly (and why autonomy matters)

  • Why executive roles don’t always protect physicians from burnout

  • His take on corporate vs physician-led leadership in fertility care

Whether you’re a newer fellow just entering the field or a seasoned provider feeling the weight of your career, this conversation is for you.


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  • Jason Yeh (00:03) we talk about burnout all the time, but there's a specific kind of burnout called moral injury. And moral injury is not like the, can't sleep and I can't eat and I'm just hating life. It's the, maybe this job is not ex. exactly like I thought it was, like when you go through training and then it turns into, you know, like, How many new patients did you see? How many IVF cycles did you do? And that just kind of on repeat, a lot of those skills kind of disappear into the void when it becomes part of the machine. a lot of these networks at the contract level are starting to sound very similar, the text, the boilerplate language, it's all the same, right? but the marketing campaign from inception is really different. And I think about sort of the honest journey of fertility rather than the of the, pictures of families and like, let's just throw 10 more pictures of families out there and let's make this sound like, bubble gums and unicorns. Like it's not like that.

    Griffin Jones (01:09) fertility doctors feel burnt out today like the good outcomes no longer outweigh the frantic pace high demands and low points of being an REI I decided on the title for the episode me not my guest Dr. Jason Yeh doesn't suggest that all fertility docs are burned out and he talks about how he went the other way instead of going into the lull but this topic is at the forefront of what so many of you are talking about right now I decided it needed a strong title this topic might hit especially hard for those REIs who are seven to ten years into their career. guest comes from that peer group, Dr. Jason Yeh of Aspire Fertility in Houston, also on the Prelude Inception Physician Advisory Board. He comes from academic medicine before that at Duke. He knows the startup scene by sitting on advisory boards of companies like Sunfish. He's a full-time clinician and now national medical director for the network. No wonder why he's talking about burnout. Younger docs, you get to use this conversation to think about to get the most out of your personal family and work life. Docs who are a little bit closer to retirement, I wonder what you think. Jason describes the lull that many REIs, particularly those in his life stage and age group are talking about right now. He shares comments from a fertility physician Facebook group from doctors who are exhausted and disheartened. He talks about how doctors start to feel when they have to do more than say very generally 300 cycles per year. solutions that different doctors offer to stay engaged, grit and perspective. Why Dr. Yeh thinks Inception Fertility is a good place to work to stay engaged and their attitude that family comes first. Why physician executive leadership isn't necessarily an advantage. and why corporate leadership is sometimes better at giving doctors autonomy. I think this conversation applies to almost all of us in the fertility field, but if you're a doctor that feels underwater or feels like you've gotten over that lull, I would love it if you sent me a quick note and I bet Dr. Yeh would too.

    Griffin Jones (03:37) Jason, welcome to the inside reproductive health podcast.

    Jason Yeh (03:40) Thank you very much for having me. It is a pleasure to be here. No question.

    Griffin Jones (03:44) So you have a full-time job. you decided to do something on top of your full-time job. Why did you decide to do that?

    Jason Yeh (03:46) Absolutely. know, I'm about 10, 11 years out, and I think. to speak personally and also personally about some colleagues of mine, which I won't reveal their names, but there is sort of this lull, I think that's very common amongst physicians that are seven to 10 years out. I don't want to speak for everybody because everyone's got their own life, but you know, this particular job, you know, with any job, I think there's a lot of learning that happens, but at that seven to 10 year mark, I don't know what it is. but there is this feeling and I want to make it sound more positive than negative, but I'm sure the words will come out sounding more negative, but it's just kind of like, is this it? Is this all there is? Because the care is great. You know, the outcomes are great. You really feel partnered with a patient helping them achieve their dreams, literally complete their family dreams. But I think, you know, when you're doing something like hundreds of cycles, a year and you some days it could be dozens of transfers a day. There might be something that you're looking for. And this is often that time where you look around and you say, well, what else could I contribute? Because we were raised by a whole generation of academic physicians that kind of left their mark on the field. And, you know, I'll share also another kind of personal ish thought, you know, there's a Facebook group actually of fertility doctors and You know, we share all kinds of clinical questions, a lot of it's anonymous. So, you know, protect privacy and all that. But one of the most touching posts actually happened a few months ago where physicians were just kind of talking through that emotional burden, emotional stress that this job can give you. And the sense of whatever you want to call it, transference, where you take on the emotions of all of these outcomes. It's very easy to bring that into your own mind, into your own life. And some physicians really can struggle with that. And I think, you know, whether it's to create a more durable physician, someone that has more career longevity, whether it's professional purpose, you know, equipping yourself for that side of the clinical care, but then also finding some way to contribute back meaningfully to the field that could be very special. So there's something that happens at that seven to 10 year mark. And I think in these corporate networks, I really do feel like that may actually become even more front and center as the years go on because I've seen different practices just sitting in my same city and my same job. I've seen the transition, but we're about to see, I think a lot of jobs or a lot of fellows join a practice and maybe their, their entire career will be spent in these corporate networks. And there really needs to be a carve out for these professional developments.

    Griffin Jones (06:37) So do you think at that seven to 10 year spot that it's often the case where people, they want to avoid the lull so they get the itch like you do and then they move on to something else or you think that the lull is what happens to many people at that phase where they just kinda say, I guess this is it now and then they just kind of go on autopilot?

    Jason Yeh (07:00) I think it's a personal choice. think, you know, as with many things, you either choose to dig in or dig out. And I say this with affection, but you know, you can drink the Kool-Aid from one cup or the other cup or whatever purpose you find. But I think I want to share, if you don't mind, I'll read out. Actually, I prepared this as a separate thing, but I'll read the Facebook post and there's no names attached, but I think it's very special to hear and might give you an answer. So this was the first post. It said, I'm a decade into working at an IVF practice and have been struggling with burnout for the past year. There is increasing inertia to come to work. The positive pregnancy tests don't bring me quite the spark they used to. I also internalize the failed cycles and worrying that a lot of the growing numbness is a sign of burnout as well. Our high stress and demanding patients can be challenging. And then here's where maybe the answer to your question shows up. My salary is needed to support our family with two young children. We're under corporate management, but I have maintained a reasonable work-life balance. And although more time off would be nice, I dabble in a few consulting projects to keep things interesting. I have many hobbies. I want to last another 15 to 20 years. What are some strategies to keep us going? And that thing just blew up to the point where it was touching. you know, that summary of feeling, I don't think everyone feels it. But in my own job, think if I were to be honest with myself, I definitely felt it around year seven, eight. And it was a conscious choice to say, do I dig in or dig out? Do I think of this as an autopilot like robot job and find fulfillment in the small areas or can I find professional purpose? And I am a little bit lucky because our corporate headquarters are happening, you know, they're in Houston. So I'm well connected to that corporate team and I've found them to be, you know, great resources, fun people to hang out with. creative minds. So that's been great for me, but I think every physician kind of has to make a choice.

    Griffin Jones (08:55) Do you think that's a generational thing? I want to talk about the workforce writ large, but I also want to talk about REIs. You've been doing this for 10 or 11 years that you've been in practice. When you think of those docs that were maybe closer to retirement or those docs that were 10 years older than you, were they working less hard than docs today? Were they working harder? it nets out at about the same. So I'm wondering, so many people feel burnt out today, but I'm wondering, is that an increase in workload and it's more than it was before, or is it something else?

    Jason Yeh (09:35) I mean, I don't necessarily think it's a difference in work hours because the hours of the job are reasonable. And I think we're blessed and lucky to be in a specialty where most of us are walking around at three o'clock in the morning in a hospital operating, right? And there are many jobs in medicine that still require that. But I think it might be the pace of the job truly, because, you know, I'm talking to you from my home office. And in the throes of the morning, I got three monitors set up, you know, messages, emails, patients cycles, and it's just like clicking at a, at a pace that is unbelievable. Now it's not sustained over the whole day, but there's probably a good three, four hours where like, I couldn't really have a personal thought go through my head if I wanted to. And I think maybe it's the pacing of it. I also think, you know, burnout is a really interesting topic because I think a lot of medical communities, you know, call it the AMA or ACOG. Like we talk about burnout all the time, but there are maybe even more specific categories of burnout. I don't love this word because it sounds again worse than it actually is, but there's a specific kind of burnout called moral injury. And moral injury is not like the, can't sleep and I can't eat and I'm just hating life. It's the, maybe this job is not ex. exactly like I thought it was, you know, like when you go through training and you're going through labor and delivery and you spend three hours taking out, you know, some incredibly complex cancer mass with your cancer team, G wine oncology rotation. And then all of a sudden you show up with all of this training. mean, I'm, I'm, I would be remiss to say if all fertility docs graduating these days have world-class training and then it turns into, you know, like, How many new patients did you see? How many IVF cycles did you do? And that just kind of on repeat, there is a beauty to that. I will not deny that, but I think it may feel like the expectations didn't quite fit the job perfectly. And there's still a gap. think there's still a network responsibility. There's sort of a, it a field, call it an industry responsibility to help these super high charged. high powered physicians to kind of flex all those skills, whether they're leadership or clinical or research or whatever they may be, because a lot of those skills kind of disappear into the void when it becomes part of the machine.

    Griffin Jones (11:59) The pace is interesting. wanted to, I'm glad that you brought this up because one of the things I've been thinking about recently is that everybody's underwater and I ask people at every conference I go to and if I'm speaking, I ask the audience and I ask them to raise their hand and I say, if you just feel completely underwater, will you please raise your hand? And so there's REIs, there's practice managers, there's folks from the business side, embryologists, people in the industry side. How many people do you think raise their hand Jason? Nearly everybody.

    Jason Yeh (12:32) I mean, yeah, that's like asking if people are, yeah, does the Pope wear a funny hat? Right. Yeah, it's a hundred percent. Yeah.

    Griffin Jones (12:36) Right. Yeah, yeah. Do you breathe oxygen? Virtually everyone raises their hand. And then I'll ask them in private conversation, do you feel completely underwater? One of the reason why I ask is because it makes me feel better. It's just like, okay, the grass isn't greener. We are all feeling underwater. And then I think about, okay, well, why do we feel underwater? We make good money. We're way better off than...

    Jason Yeh (12:43) Mm-hmm.

    Griffin Jones (13:03) most people out there, were definitely, we have more opportunity than most of the people who came before us. But whether you're industry or you're a doctor, an embryologist or a business side, you feel completely underwater. And I think it has to do with pace and maybe even more specific, more specifically than pace is like the franticness of the pace, right? Like the multi-directionality of like, have to work on this and now I have to work on this and now

    Jason Yeh (13:27) Mm-hmm.

    Griffin Jones (13:33) I have to work and I've got these eight different competing interests that everybody is telling me is an equally high priority and and and I have a really hard time rank ordering those priorities because if I let even one of them slip there's gonna be serious consequences that ripple so can you talk about like do you like can you talk about the franticness of REIs and what they're feeling?

    Jason Yeh (13:55) Yeah, I mean there's so I want to take your pace and raise you actually, but let me say a few thoughts about the pace. You know if you believe Eduardo and Kate's research and say like OK, we're all going to hit 1600 cycles a year one day. You know these are publications in FNS. I mean who cares about our pace like we're about to quadruple everybody you know so we need to have mastery over skills and time to even accommodate for that. But I would also take it one step up. And this is sort of a concept that's taken from a fellows talk that I give at our sort of annual Park City retreat. And I don't actually think fellows are the perfect audience for this because half of them are first years, half of them are third years. And most of them are just looking at me like, okay, I get it. But I don't, I don't think they really get it yet. But it's this idea that our field, if you click on a website, go to any practice, You look at targeted flyers and Instagram ads or whatever. You would think that these success rates are incredibly good, like families everywhere, pictures of babies. And you kind of maybe expect a certain outcome when you pick up the phone or make that appointment. And there is data on this actually. So I would, I would love to ask you and if you don't want to answer, that's fine. But what do you think is the average patient? perspective on what a first cycle IVF outcome would be. Like what is the probability they think? That's a great guess. Apparently for a sample population, it's around 50 % is what they thought, which I think is fair. It's like a coin flip 50-50.

    Griffin Jones (15:30) Okay, I would have thought that the average person would have thought it to be much higher.

    Jason Yeh (15:34) I agree that that's actually my first observation is that I would agree. So now imagine that you are a fertility specialist and you're sitting in, you know, whatever city Indianapolis, Houston, Dallas, know, San Antonio, whatever. And you wait for a hundred IVF cycles to come in and leave. And after a hundred people do one cycle, what do you think is the total live birth outcome? for one cycle. And before you answer, would say, what do you think the real number is? And keep in mind, none of us have clinics where we're seeing exclusively 30 year olds or 25 year olds, right? We're seeing 38, 40, 41, 42. But I asked the fellows this, what do you think that number might be? And I think that might sort of back into the answers to your question.

    Griffin Jones (16:24) So it's live births per 100 cases. Jason Yeh (16:27) Yeah, live births per 100 retrievals, all comers in the clinic, all the patients that do treatments as published by SART.

    Griffin Jones (16:38) I would think that that's like 30-ish percent, and that's probably what the fellows say.

    Jason Yeh (16:45) That's a, that's a wonderful guess. A lot of fellows actually guessed higher, right? And so 30 % some clinics are in the low twenties. Some clinics are in the mid thirties, but really no clinics above the mid thirties. And so when you think about the pace and the frenetic energy that we have, I really don't think a lot of that frenetic energy is directed at the one in three patients that have a success. mean, those are the great cases. You do a console, you get a follow-up, you plan for your cycle. You get your retrieval, you get your transfer, boom, everything just moves well. And those are the patients where you're just like high five everyone. And you know, you advertise those patients, but unfortunately, you know, everyone's got something it's, know, low sperm and uterine polyps, uterine fibroids, know, recurrent pregnancy loss. The next thing you know, you spend a lot of time basically working damage control. And this idea of, of, basically helping patients cope, whether it's you know, unhappiness, sadness, frustration, billing, insurance, whatever it might be, these practice managers, I mean, they'll tell you they don't spend their time dealing with the happy patients. They spend all of their time basically putting out fires and that gap, you know, the 65 % that are unsuccessful. The first try, we just got to try again. And that's probably where a lot of this energy is spent. And there are, if I may get a little, philosophical here, right? This is not an old, this is not a new idea, I should say. There's an old timey philosopher, I think he was a Catholic priest at some point, but basically said that whenever a field pops up in medicine, it can feel like something has been commoditized. And so now we chase these outcomes, like, like patients become the outcome or cycles become the outcome. And maybe our field has sort of forgotten a little bit on what it means to. teach the physician how to help patients cope through challenges. And that's how we spend most of our time. And that's why I think it kind of answers the whole seven to 10 year fatigue because those tough outcomes, negative cycles, unfortunately it's, it's a lot of our time actually. Most of my day is not high-fiving pregnant patients. Most of my day is dealing with, you know, second opinions from other cycles. I literally saw a patient today who's failed 15 transfers, right? And trying to find, a North Star for that patient. That is all consuming for the patient and for us. so, yeah, think finding that balance of helping patients through, I got a good friend in St. Louis, he jokes that if you look up the word a swage in a dictionary, that you're going to find a picture of a fertility doctor. Because that's basically what we do is we help as swage people as they get through their, you know, reproductive journeys.

    Griffin Jones (19:28) to assure and to encourage, is that what eswayage means?

    Jason Yeh (19:31) Swage less encouraged but more to sort of help get through the neck, like band-aid up someone's feelings or band-aid up someone's challenges to make things better, to ameliorate, know, let's practice some SAT words here, right? To just improve the feeling around something. And sometimes it's not a swaging. Sometimes it's like, man, I don't think this is ever going to work with any mathematical possibility, but sometimes You really do believe that it can and we have to assuage the situation and help someone through it.

    Griffin Jones (20:05) So the seven to 10 year burnout that seems to be pretty commonplace, and I'm not just hearing it from you, I'm seeing it more. I'm seeing people, I'm seeing some people take sabbaticals or hiatuses at much younger ages than I would have expected to have seen that. There are some people that I think maybe are still kind of in the tire kicking phase, but some people that are really, really productive REIs in this space that have confided that, you know what, I might go be a medical advisor for some company for a couple years or I might go in a different field for a little while. And I think of what a loss that would be to the field, even if it were just for a couple years. And so you're hitting on something that's common. Have you heard that sentiment before as experts? by that Facebook commenter when he or she said the positive pregnancies or the pregnant families, that's not giving me the upside that it used to. Is that sentiment common? Have you heard that more often?

    Jason Yeh (21:14) do you know I I stay connected to a lot of friends around my years plus or minus a couple is just kind of how we grow up together and it's a very private feeling that we share to each other because it doesn't feel good to say that out loud right like this is.

    Griffin Jones (21:29) What is it? Is it like how pro athletes feel that losing feels worse than winning feels good? Is it that or is it something else?

    Jason Yeh (21:36) interesting. I I think it might be something else. I think in the busyness of the day, our greatest joy should be to celebrate a kiddo that comes to the office with their parents. That should be the greatest top-end joy for our field. But I can speak that when I have three patients in the rating room, two saline sonograms, And you know a bunch of unanswered messages on teams and then a mom brings in the kiddo and says, hey, can we just hang out with you for five minutes? 100 % of my brain says I would love to spend time with you, but 110 % of my brain is like this is a very difficult time in my day right now. If you had come at 530 or 7 in the morning, this would be a totally different story. And so I think maybe it's time, maybe it's pace, maybe it's more than that. but there is definitely a feeling to that. And I think, you know, the human mind is really accustomed to contrast and, know, unless you start to see, you know, many, many different parts of the field, you know, by 10 years, I mean, you're thousands and thousands and thousands of cycles in, you know, like things just don't necessarily phase you as much anymore. And that's good and bad, but I was talking to a younger doc in my own network and He literally asked me this exact same question without any of this context, none of this conversation and saying like, well, how do you get through a day when you've had all these negative pregnancy tests? Because invariably if you're going to do 20 transfers over two days, you're going to have a bunch of negative tests. And some of those negative tests will hit a patient that's had like 10 negative tests before. And you're like, my gosh, like how do you do this? And I, I asked him the question timeout, you know, are you telling me that you're personal fulfillment and your daily happiness is tied with your patient's outcomes. And he's like, well, yeah, why wouldn't it be? And I'm like, time out, you know, that is not sustainable. You know how I think we have the luxury of having great outcomes, but you would never ask that a hospice care, you know, palliative care doctor or an oncologist, they have a lot more training than us for how to deal with these tough outcomes. And I would say that much of our job until you are attending in a fertility clinic. We don't really have any of that training. And you know, the, the fellows talk that I give ends with a whole series of slides talking about how, you know, you should develop your skills as a communicator, as a speaker, as an empath, you know, to know what your own stress response is, because knowing that and being able to move through those emotions, can literally mean the difference between survival and not surviving. You know, it's, I'm a huge tennis fan and, and Wimbledon is going on right now. And I know everyone hates Novak, but I freaking love the guy. I love him so much. And, know, maybe he was a little immature in his younger years, but as an older person, he has these incredible interviews where he talks about emotional reserve and the ability to move through something. And that might be his, greatest gift is that something bad happens. He moves through it. And when someone called it a gift, he actually shut that interviewer down and said, this is not a gift at all. This is actually a trained skill. When I lose a terrible point, I have to let that moment pass and move straight on. Because if I perseverate on that, let it consume my minute, my hour, I lose the match and everything is over. And the same sort of learning fact, I think is true for fertility docs, because we see immediate highs and immediate lows like diagnosing a miscarriage at 12 weeks at graduation. And then it's a, a sad moment that no one can describe unless you're there. I mean, it is sadder than anything someone can imagine. Right. And then you have to pop out, knock on the next door and be all hyped up for the next patient who's going through a stim and cheer them on their egg retrieval is, is around the corner and things are going to go well. that. sort of emotional back and forth. think it can be very taxing if you don't know yourself well enough to go through those motions.

    Griffin Jones (25:46) So what you just described, some older generations and some cultures might just call grit and they might call tenacity. And I wonder how much of that do you think has been lost in the current generation and subsequent generations and is still needed? Because I think, yeah, I'm a millennial. I'm kind of like right in the core of the millennial years and I had grown up with a sort of notion that grit is this outdated thing and we should all be in touch with our emotions, we should all find our purpose and our passion and I think that for a lot of people that has caused a lot of unhappiness and one of the things that's really grounded me over the past few years is thinking why would I assume that we should all just have this magic purpose We feel so fulfilled and so happy all the time. Like what baseline, what imaginary world am I comparing that to when the baseline of reality is 200,000 years of poverty, oppression, war, starvation, like true human suffering for the most of our history as a species. I look at any of our ancestors, whether hunter gatherers or agrarians or those in the industrial age. They did not have it good most of the time and so if I think well I your job is to work for a certain period of time and you do the best by the people that you're serving and and you try to craft your skills so that you're having some self-actualization and and working towards building abilities and and and you manifesting more of it, but at the end of the day we are putting food on the table for our families and that life is pretty good compared to everybody else's, think like, yeah, to how with it if I don't feel fulfilled all the time? Just move on, just get on with it. So how much do you think it's like, it's just like, we need some more of that grit versus maybe some more of the tools that you were talking about.

    Jason Yeh (27:58) I mean, it's gotta be both, you know, grit is beautiful. You know, I'm the kid, I'm the only son in an immigrant family. And when you hear stories that my parents tell me about their lives coming to the U S yeah, they had grid, they had grid more than I'll ever understand. Truly. You know, I wouldn't survive with their skillset back then with the situation that they were in of that time of that place. It would be tough. But I think physicians have a different kind of grit. think a lot of grit is a physical mental grit that we've cultivated from training. think, you know, maybe we didn't have three day call shifts like they did 30 years ago, but there were weeks I worked 120 hours. It was tough. But I think grit is just the output. It's the product, but maybe our generation, ours and those younger, I would say, cause I'm also with the very, very sort of the oldest possible one ale out there. you know, there's probably a gracefulness that you could carry yourself in through the field. And I know it's very metaphysical conversation at this point, but you probably do have, we have skills that we can learn. We know so much more about mental health and balance and professional purpose and how to find, you know, harmony in your life between work and family. These are all tools that we can use now. How do we communicate? So doesn't have to be, this, this swallowing of, of frustration that then shows up in other areas of life. If you just buckle down and have that grit, maybe your work output is good, but that stress is going to come out in some other area of life, whether it's your interpersonal relationships or your health or whatever is going to happen. My friends are going to crack up when they hear me use this quote, but, so Timothy Chalamet, has this interview and he says, you he's talking to some interviewer, You know, he basically says, you can be captain of your fate and master of your soul, but life needs to come from you and not at you. And sometimes that takes time to figure that out. And I think this job, if you have a strange mindset and you just kind of walk in, like you're not really fully prepared, it will feel like a job that is just coming at you. Like, I can say in Houston, it's not, I mean, we've got a great model and I think we could always be busier and we got great support staff and I love my teams. All of that is great, but I can say it would feel physically uncomfortable for doctors to start hitting 350, 400 cycles. That's where I think life starts to sound crazy. And I look at these other doctors that are hitting close to a thousand and I'm like, I don't even understand how that's possible. Right? So life might be coming at you, but if you can figure out how to make life come from you, Maybe there's some gracefulness in that. I, I, I think that medical school, it's, kind of a weird, sad joke, but medical school probably identifies people with a bunch of hobbies and extracurriculars because they know you're going to have to give all that stuff up for 20 years. And then hopefully you have some sort of core identity to fall back on when you hit that 10 year mark and you realize as an attending, it's like, all right, So you've passed your boards, you have mastery over your subject, you've got great clinical care, maybe you've got a family surrounding you, supporting you, whatever life has brought you, but maybe you have to have some core identity to kind of help push you through those last 20 years as well. And that's great. I think it's a great model, but maybe it's more than just, let's just bear down and fight it through and push through, because we're all missing some grit. That's what I would say. And I should say a disclaimer, my wife is a clinical psychologist. So, you we talk about a lot of this stuff at home all the time.

    Griffin Jones (31:32) Speaking of clinical psychologists, do ever get to take advantage of Ali Domar and her work with Inception? as you're talking about, when you were saying oncologists get a lot more training, I'm like, yeah, nobody really trains fertility doctors on this stuff. And I was like, wait a minute, except for Ali. And she works for you guys. So do you ever get to take advantage of that?

    Jason Yeh (31:51) She does. She's been a great resource. You know, she is involved in some research studies and there is a stint where she was traveling around the clinics, basically teaching about empathy and all of that. I, I love the role that she plays, although I do think this is probably more of a personal journey more than anybody could teach you. I don't think you're going to get these sentiments from like a book or a seminar, you know, and I, I almost hate to say it, but maybe you have to go through the paces yourself to like feel the burnout and feel the moral injury or have something happen in your life. Or then you kind of come out the other side with a totally different perspective. And I think it's great. I mean, I've had, you know, and even residency, the residency is a time where there's a lot of, a lot of self-sacrifice. Let's put it that way. And I was trained by this incredible team of docs and the chairman at the time, it was a dear friend of mine and we still keep in touch at his graduation speech for us. The first thing he said is that you guys are the first patients that you guys take care of every day, like us ourselves. And like, you don't really know what that means, but now I totally get it because when you deprioritize self, and you are trying to climb whatever corporate ladder or whatever the case may be, it is tough. And, you know, 10 years in, that's probably when that burnout starts to settle in and you might have to ask some tough questions.

    Griffin Jones (33:17) If you didn't feel like there was another opportunity for you to get out of that rut seven to 10 years in, I'm guessing you would have found a different practice. What do you like about inception or prelude? What is it that you feel like they're able to offer people that are in that situation?

    Jason Yeh (33:36) Totally. So on one hand, I think a lot of these networks at the contract level are starting to sound very similar, you know, from what I gather from these fellows, the text, the boilerplate language, it's all the same, right? And whether or not it's actually true, I think a lot of these networks are starting to be very different. And you wouldn't know that necessarily as a patient, cause I see patients from all different networks and they come to us, whatever second, third opinion. And maybe they're a little bit shocked to hear that I have like a hot take on all these networks. but inception I think is unique because it's not necessarily led by like this whole cadre of physicians, you know, and there's nothing wrong with physician leaders. I got a lot of them in these different networks that I call personal friends of mine. But I think when physician leaders are at the helm, Surprisingly, there may be a lot of rank and file behavior, like this is just the way it is because we've got the experience and it kind of has to trickle down.

    Griffin Jones (34:35) Tell me more about this, because I think one of the criticisms that many people have about corporate medicine is that there's not sufficient physician leadership. You're saying there could be cons to physician leadership, if I'm characterizing correctly.

    Jason Yeh (34:35) part two. That's part two. Well, there could be, there doesn't have to be, but let's rewind back to academic medicine. Academic medicine since its beginning, or let's use a pun, since its inception has actually been set up where the more you publish, the more professorship you attain, the more academic rigor you have, somehow that qualifies you to lead a department. And all of us have these unbelievable stories of how you promote somebody who has physician leadership skills by virtue of them having 300 publications. And then all of a sudden a department or division implodes on itself. So again, not generalizing as a monolith that physicians make bad leaders, but I think there's just been this history that like physicians should make great leadership. they, they should be great leaders because they've done X, Y, and Z. And I don't necessarily think you know, corporate leadership necessarily that Venn diagram of skill sets overlaps with anything that a physician has spent the last 20 years trying to figure out how to do. mean, for God's sakes, we've spent, you know, 3000 hours a year trying to figure out how to dissect out the ureter. Like how does that translate to like leadership skills? You know? So, you know, these networks are pretty different. I also think that, uh, here's a hot take, you know, I feel that evidence-based medicine is challenging. And although it is a nice guiding light for our field, we are one of the main specialties in all of medicine that is sort of testing the limits of evidence-based medicine. And I would even say that the fallacy of evidence-based medicine has actually shown up many, many times in our field because, you you apply Protocol a over and over and over again, because the evidence tells you to, but all of us have these experiences where you start to try these things. And next thing you know, you have a better outcome than what the evidence actually suggests. And so again, just a hot take, but inception was sort of built around a corporate team. And because they are not physician leaders, they've been able to sort of raise up physician leaders, which is cool. And I was talking to, will, I will not mention the name or the network, but I was talking to a junior physician a couple of weeks ago and they felt like there was a lot of, sort of a walls around how they could practice that they had to do it this way. They had to do it that way. If they wanted to deviate, they have to run it up the medical board. They didn't feel like they had a lot of clinical agency or autonomy in their life, which I thought was interesting. And then I said, well, why didn't you think about joining our team? And they said, well, I just thought that you guys would all work the same because you guys have these corporate leaders. And I said, well, interestingly, I think it's the opposite of way around because we have corporate leadership. A lot of those clinical decisions are left in the hands of physicians. And that actually means that we have a lot of autonomy. Would you believe that in Houston, we have many different doctors that have totally different philosophies on something simple as Day three or day five to test or not to test, you know? And she was shocked to hear that. She's like, why don't you guys advertise that more? And I'm like, I don't know, but maybe we should because that difference between networks may not be clear until you're literally a physician within that.

    Griffin Jones (38:10) Do you think that has something to do with a leadership team that learns lessons, like, is willing to change? I have a little bit of a favorable bias towards your guys' leadership team, because I've done, and so there's a bias there, because I've done some business with you all, and I've done business with TJ, and there are things that you can learn about someone only when you do business with them. There are varying degrees of that, and I've never, like, gone and worked for you all, that's a different boat that I can't speak to. There have been times where it's just like, man, TJ did the right thing, that was the right thing to do. Lindsay, are there people on your, they did the right thing, and you can see them doing the right thing. if you had different people, would it be a very different situation?

    Jason Yeh (39:02) Yeah, I think, mean, you know, in many ways I ended up in this organization through almost no choice of my own. And I'm lucky that I did because it, you know, life could have ended up in any other different way, but the people that came before me made decisions to partner with this network and I'm happy they did. know, TJ and Lindsay are good friends of mine. And, you know, I think if you've, I don't know if you see these marketing campaigns, but the marketing campaign from inception is really different. And I think thinks about sort of the honest journey of fertility rather than the of the, you know, pictures of families and like, let's just throw 10 more pictures of families out there and let's make this sound like, you know, bubble gums and unicorns. Like it's not like that. And so, yeah, I've gotten to know them, you know, fairly well over the last couple of years. And I would agree with your assessment. doing the right thing is a big part of it. You know, I wish I could take credit for that part of it, but I just got here when I got here and I'm lucky enough to be in Houston.

    Griffin Jones (40:04) What did you tell, did you say anything to the person who commented on that Facebook post? If so, what did you tell them? If not, what would you tell them?

    Jason Yeh (40:12) Well, how about this? I did not post because I'm more lurking than posting these days, but I actually have some of the follow-up posts afterwards. And unfortunately, I don't think there are easy answers. I think it's just more facets of the same side of the coin. So the second post goes like this. Perhaps my biggest regret after 25 years of practice is that I was always working when my kids were young. I had an epiphany when some friends and colleagues my age or younger developed serious medical issues or even died. And I decided to take the time to pursue the things on the list before it's too late. Who on their deathbed says, wow, I wish I did another retrieval. Post three, thanks so much for posting. You're definitely not alone. A few years ago, my older son said, mom, you're here, but you're not here. And that's when I knew I needed to make some changes. I had started to feel like a warm body in private practice and that is not how I wanted to feel at all. I switched to academics. I also launched a fertility coaching practice, which has been my passion project. And I also believe my purpose and legacy. Last year he said, mom, you're back. I feel it too. And I'm so grateful. The posts go on. I mean, they just go on and on and on. And I think the moral of the story when I zoom out is that there's not some sage advice that I could give these people and say, like, if you follow these steps, you won't find burnout or you'll get through your burnout. Like, I don't think that's a journey that I can call for anybody, but I think sharing these struggles publicly and bringing them to light, that's sort of step one and sort of knowing what signs to watch out for, having a plan in place before maybe the seven to 10 year mark. Because if you start to see those signs, it's not like this panic and be like, I have to quit my job. I have to change practices. I have to move cities. I have to switch to academics because I don't think that's necessarily the solution either. But if you know, and you can equip yourself and prepare and maybe dovetail your life where you've got whatever professional development, hobbies, clinical care, I think that's the most we can all hope for is some sort of graceful entrance, know, a great career, and then one day hopefully a graceful exit. But yeah, it's a personal thing, I would say.

    Griffin Jones (42:25) Maybe a non-REI needs to say this because, as you mentioned, there can be a sentiment of the positive pregnancy tests just aren't getting me over the hump in the same way that they used to. And it sounds like that thought is present there where you get to the end of your career and you're thinking, will I ever regret not having done one more retrieval? And I think for somebody, they're gonna be saying, thank God that person did one more retrieval. It's someone's grandkids, someone's children, nieces, nephew. they are thinking, thank everything good that that person did that retrieval instead of not doing it. maybe they don't know to think of it in those terms because they don't know what you all are going through, but they do feel that at some level, or it's at least true at some level. If they were forced to think about it, it's so meaningful. I think, yeah, you're not gonna get to the end of your career and think, well, I wish I spent a little bit more time on YouTube. I wish I watched a couple more Netflix shows. I wish I...

    Jason Yeh (43:34) I love YouTube, by the way.

    Griffin Jones (43:36) I can get sucked into it too, but I realize that there are things in the middle that you have to declare war on. we all say, we all say like, well yeah, if I took this one more meeting, I'm not gonna get to my end of the life and regret that. But I would regret if I didn't build something, if I didn't push myself to the limit of my skill set, if I didn't build something that provided a really good livelihood for my family, I would regret that. And on the other hand, I would absolutely regret if I didn't spend enough time with my children if I didn't develop these hobbies outside of work, if I didn't get involved in these community activities. And so then the thing that we really regret at the end of our lives is anything that's not in those categories. Like anything that isn't an instrumental good or an inherent good is something that needs to go in the garbage. And very often that's the fantasy football, that's the video games, that's the happy hours. And I'm not saying anything against people can do those in more meaningful ways, but we all have a middle in in the society we live in where we've got multiple opportunities and multiple distractions and you gotta wage war on that. So that's the stuff that's gotta go because we have to work hard, because we have to do other things in our personal and family lives. What do you think is the most important thing for you to hang on to? When you get to the end of your life, what are you saying that, yeah, I'm glad that I didn't do any less of that?

    Jason Yeh (44:58) Yeah, I mean, you know, even before I answer that question, I think this job has given us all so much this field, the subspecialty, whatever you want to call it. And, you know, I would still say it's the best specialty in all of medicine. You know, our worst, most boring day, like you said, we're changing lives and. Maybe it's easy to forget that because we are increasingly spending more time in front of a computer screen and less time doing the scans, you know, at bedside. Consults aren't necessarily life giving, I would say, because this job is a professional speaking gig. You know, you're only as busy as how quickly you can talk and there's just a lot of talking to be had. So, you know, how many hours a day can one person. You know, so it can feel like you're using a lot of mental energy to get through this, but that's sort of the downside. The upside is that this is a beautiful specialty. I'm lucky to be here and there are many versions of life where I wasn't lucky enough to be here and I'm fully aware of that. But you know, in terms of, you know, what I think are the most important things for me, I mean, I have a family that I love. think a lot of the inception team will say this too, that family comes before work. And, you know, when we have business meetings, there is a priority to sort of hopefully if possible, shut things down so we can all see each other's families and kids and put them to bed and all of that. Because, you know, I think in the seven to 10 year stage and probably before probably one reason why there's a burnout at seven to 10 years, Those are incredibly difficult years personally as well, not just professionally. Those are often years where you're, I don't know, trying to buy a house, trying to like raise little humans. Maybe you got one kid, maybe you're two kids, maybe you have three kids and you happen to be a female and society has unfortunately pushed a lot of the child raising responsibilities on the female partner, even though they're also physicians, right? It's like all of these things can really start to wear, but then you realize in your forties that This is this beautiful sweet window of time where your kids are young. They're not going to be young forever. And maybe time with them is really precious. And I would never regret another minute with my family, even though my two kids do fight as they should. But I also think finding that professional fulfillment life is about contrast. And I don't think I would be as good of a parent if I didn't have a professional life. to sort of engage my intellectual side and I wouldn't be a great physician without being a parent and knowing what some of these families are trying to achieve because I know it's so sweet that that final destination that they're after to see two people or one person or whatever the story may be that they're chasing this dream of a family. And I just know like, why, why did the universe make this hard for them? Like there'd be great parents and that really sucks, but maybe we can help them, you know, get that dream. So I think it's really special, but Yeah, I think the moral of all of this is that it's such a personal journey for each individual. And I think there's a lot of power in sharing these stories, knowing that physician burnout can be real, whatever you want to call it, moral injury, and that we give a lot of our lives to medicine. You know, if life was 300 years long and you sacrifice 35 of those years for medicine, all right, whatever, you know, that's cool. But life is not that long. But most of us are in our mid thirties before we start our first jobs. And that's wild. It's truly wild. So.

    Griffin Jones (48:36) I've been enjoying getting to know you the past couple months, Jason. I'm glad you came on today. I'm definitely gonna have you back on because I know that you have captured something in today's conversation that's gonna resonate with people. So I'm gonna have you back on the podcast to talk more in the future and I look forward to it. Thanks for coming on the show.

    Jason Yeh (48:55) Thank you for having me. That was super fun. We'll take care soon. a lot of these networks at the contract level are starting to sound very similar, the text, the boilerplate language, it's all the same, right? but the marketing campaign from inception is really different. And I think about sort of the honest journey of fertility rather than the of the, pictures of families and like, let's just throw 10 more pictures of families out there and let's make this sound like, bubble gums and unicorns. Like it's not like that.

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255 Explosive IVF Patient Volume and Care. What Top of License Really Means in REI. Dr. Mark Amols

 
 

Today’s Advertiser helped make the production and delivery of this episode possible. But the themes expressed by the guests do not necessarily reflect the views of Inside Reproductive Health, nor of the Advertiser. The Advertiser does not have editorial control over the content of this episode, nor does the Advertiser's sponsorship constitute an endorsement of the guest or their organization. The guest's appearance is not an endorsement of the Advertiser.


What if your clinic could see 80 new patients while saving 80 hours of physician time… per doctor… per month?

That’s what Dr. Mark Amols and his team at New Direction Fertility Center are working toward—while maintaining a 9 out of 10 rating across hundreds of patient reviews.

In this episode, you’ll hear:

  • The top-of-license model (From REIs to admin staff)

  • How to structure visits to dramatically reduce physician hours

  • What operational efficiency really means for patient experience

  • The role of cost, time, and medications in improving access

  • Why combining new patient and follow-up visits might be the next major shift in efficiency.

Dr. Amols proves that operational excellence is not the enemy of humanity in medicine—it’s what makes it possible.


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Discover the Solution Now – Learn about our current medications including the Ganirelix Pen as well as our pending clinical trial follicle-stimulating hormone (FSH) medication. Help more patients start and complete their IVF journey

  • Mark Amols (00:03) we see somewhere around 80 patients at least per doctor per month at least. So it would be 80 hours we would save. So now we can get more in. We don't have a long wait list anymore. That's the problem. That's why I talked about bottlenecks. Where's the bottleneck? A wait list. If you have a wait list, then you have a problem. Your REI doctors don't have enough time.

    Griffin Jones (00:33) I won't feel sorry for those that don't take advantage of today's episode. I'm always sorry to see unnecessary suffering and the fantasy of I told you so is never actually sweet in real life. But those who resist IVF becoming a high volume field of medicine have had ample warning. If you're the REI, you're the one who should be making decisions about what's necessary for quality of care, not some business person. But if you think quality of care is sufficient with the status quo, it's not. 90 plus percent of people who need IVF can't get it. This is probably the fourth time my guest has been on the program. First time he came on was with Drs. Kilts and Magarelli during a sold out live episode during the pandemic. Since then, he's grown his practice, new direction fertility center to multiple physicians, thousands of IVF cycles. It's a very viable business. He's figured out a way to do that, providing IVF at a much lower cost to far more people. If you're a clinician, you can judge the clinical quality, but he's doing something right because their practice has a nine of 10 rating from hundreds of positive reviews. Each subsequent time he's come on the program, he's given more actionable advice. Today, Dr. Mark Amols applies the concept of top of license, not just REIs, but to everyone in the practice. He goes through what every level should and should not be doing, REIs, OBGYNs, nurses, medical assistants, and administrative staff. How many new patients Do you see a month? 20, 30, 40? Dr. Amols tells me he and his docs see 80 new patients a month each. What is he trying now with this top of license concept and some new tools? Combining new patient and follow-up visits to one 30-minute visit. How many hours does Dr. Amols think that's going to save them? Up to 80 hours per month per doctor. How many more patients could finally get IVF? If everyone did that, how many more babies would be born? How many people would finally get to be parents after years of wasting money, feeling like crap, not being able to afford IVF, not being able to get into a clinic? If more people did that, what could you do to globally improve operations in your network if you finally had some of that time back to sit, think, and work on the big picture? I asked Dr. Amols about a company he likes called Meitheal Pharmaceuticals. They're not new, but maybe they're new to you. And Dr. Amols shares why you might call your pharmacy and ask them if they'll carry Meitheal's products because medications have to be included in the conversation about access to care. Definitely don't try to spell it. Just remember the name Meitheal I'll of course have Dr. Amols back on because he clearly shows that operational efficiency is not contrary to, but necessary for increased humanity in the delivery of care. I want to hear what you think about the show. Enjoy.

    Griffin Jones (03:50) Hailing out of the great state of Arizona, coming back to Inside Reproductive Health for at least a fourth time, I think. Welcome back, Dr. Amols. Mark, it's good to have you back. You planted a bug in my head the last time that we spoke. I don't know if it was a year or two on the podcast, that is. And we're talking about top of license. And we talk about top of license a lot in the field. We're almost always talking about...

    Mark Amols (04:01) Nice to be here, Griffin.

    Griffin Jones (04:17) the REI, the REI should only be doing those things that the REI has to do. you got me thinking about it's not, it doesn't end there. Like if it ends there, then you're not really picking up that many gains. You have to go all the way through the practice, all the way down the accountability chart that everybody's working at the top of their license. Tell me a little bit more about that concept.

    Mark Amols (04:46) Yeah, we were, I remember which episode was we were talking about how to reduce cost. And one of the things that came up was this idea of having people in the role that you could have someone else in the role for less cost. And so this is where that top of license, you know, discussion came up with. And so when we first started doing it, it was more about, you know, not having someone like a nurse room patients because I could pay someone less, but more important, putting people also in the best position to be able to help our patients, make them feel more confident with the people they are. And I think part of the thing we want to talk about is, you know, what are the difficulties that come with that? You know, because obviously there, you know, people want to do everything. They like being able to do a lot of stuff, but obviously it's not very cost-conductive to a clinic. And it's also, it actually slow things down.

    Griffin Jones (05:41) So is it more helpful to start at the top of the accountability chart and thinking about the REI and work our way down or should we start with the person answering the phones at the front desk?

    Mark Amols (05:53) Yeah, I think the most important part here is this kind of bottleneck effect, right? So in your clinic, there's a point where there's a bottleneck, wherever that is. So for like me as a physician, there's only so much time in the day. And so if I'm wasting my time doing things that someone else can do at less cost and more efficiency, that doesn't make sense for me to do it. So I don't think it just starts at the physician, but I think that's the most expensive spot and the one with the with the biggest bottleneck, right? Because I mean, right now everyone is dealing with issues of, you know, seeing enough patients. And what's unique about our field is there's a lot of rapport that has to be created with the patient. And so we're even looking at like a company, for example, LEVY Health. We're looking at them now to actually talk about top of license. I'm sitting there intaking the patient, basically, asking them about their history, making sure things are correct and stuff. And now we're thinking about using this company to do all that for us. So when they come in, I'm basically just building a tiny bit of rapport and starting off by discussing what the treatment should be. And you're actually trying to get rid of one of those steps. it's a little bit different than the top of license, but it's still that same principle of, we maximizing not just what we can do and how well we can do it, but is there someone else who can do what we're doing so we can just focus on what we're doing? And we see this throughout the whole field, right? mean, people are talking about OB-GYNs, you know. ⁓ doing retrievals and stuff like that. a lot of people, I know it's a very controversial position, but in the end, it is gonna allow clinics to be able to see more patients because there are certain things that you don't physically have to do as a fertility doctor. And so I say, yes, starting at the top is the most important. And just because there's a limitation on doctors, right? Same thing with embryologists. If you have your embryologist and all they're doing is paperwork all day, then you're basically limiting how many cycles you can do. because they're bogged down with paperwork. And so here's something where you can actually go and hire someone just to do paperwork. And then that way they can focus on being embryologists and can get more work done, which allows your clinic to be more efficient and usually even save money because paying an embryologist to do a lot of that stuff isn't very cost effective. Now, if you're a clinic who's doing very few cycles, like a boutique clinic, it doesn't matter. Right, you're probably sitting around all day or something like that. It's not a big deal, but if you're a clinic where you have bottlenecks, definitely work at the top of licensing and help your clinic in many ways.

    Griffin Jones (08:23) What are those things that you were doing maybe earlier on in your practice or maybe when you were a fellow at Mayo that you felt like I shouldn't be doing this?

    Mark Amols (08:34) Well, think everything you do as a fellow, you probably shouldn't be doing nothing like 10 % of what you do is your REI and the rest is scut work. But you bring up a question, I think as a physician, like I'll give you an example. One of the things I worked at a couple clinics. So I worked at a prior clinic with a great doctor named Dr. Kate Dumpetel. And when I worked with him, one of the things we did is we would do a lot of these visits that didn't make a lot of sense. I know they made money, but the one thing that you should never try to make money on is just your time. It's a waste.

    Mark Amols (09:04) We're not lawyers here, so our time is the one thing we don't want to charge on. We want to charge on procedures. And we would spend time going over a lot of what we the fluff in REI. That's the, know, explaining them how the IVF cycle is going to go, explaining them how the medications and stuff like that. And we would do this. We would call it an orientation visit, and we would go through the entire process with them. And I realized one day, I this doesn't make any sense. I didn't go to school for this long to explain something that any nurse can probably even do better than me. I'll have better bedside manners than me. And let me let them do it. And we did that. And not only was patient satisfaction elevated, but we were more efficient. I could see more patients now, because now I had more time. And so that's one of the examples where I feel like even at another practice, that was very helpful for us. We've made some other major changes in our clinic and we constantly look at those factors of, we see more patients? What's the amount of time we're putting on that? How much time is being wasted? Another example was, when we first opened, everything was through phone calls. And listen, a lot of people love phone calls, and I get it, I would love to talk to doctor every single time too, but it's a lot of phone tag. And having my nurses have to constantly be trying to call people and go back and forth, it made more sense to go to a system that was more of text messaging system. And then once we switched to that, all of a sudden we had more time, my nurses had more time. And so all of those steps are all just to make sure everyone is able to work efficiently. but also be able to work at the top of their license. And now my nurse is gonna focus on ⁓ educating and making sure cycles are going well versus playing phone tag and basically on front desk.

    Griffin Jones (10:40) In case it isn't obvious, why should doctors focus more on procedures and charging for procedures as opposed to charging for time?

    Mark Amols (10:49) I mean, I there's a couple of things about that. I mean, the first is, again, amount of revenue. You're never going to be making the maximum revenue you're going to do. And again, I understand a of us don't care about money. I don't either, but I still need to pay people and I still need to have a successful business. And so part of it is that from the revenue standpoint, there's only so much you can charge for your time. There's some special doctors out who charge $1,000 for an hour. That's great. And they may do well, but for most of us, you know, we're not going to make as much. Whereas if I do a procedure, I can do, for example, a sonohistogram or HSG, which takes me eight to 10 minutes. And you're making somewhere between four, $600. But you know, if you're doing a consult, you know, you might make 250, 300 of your clinic charts a little bit more. It just doesn't make sense. And you're spending 45 minutes to an hour talking to them in an appointment that you can possibly do in about 10 minutes. Almost every single fertility doctor, guarantee you in about 15 minutes can tell you exactly what the patient needs just by looking at their chart. But the problem is that's not how the medicine works. Patients wouldn't like that. So instead we spend some time, we talk to them, we make them feel good. And it is in some ways a waste of our time, but it's necessary. I'll give you an example where we haven't changed. So if we were a smart clinic, one of the things we would do is we would stop doing our ultrasound. So as physicians, we do a lot of our own ultrasounds during IVF. It's not the best use of our time. We've looked at things like cycle clarity and stuff like that, maybe to speed it up, but in the end, it's not the best use of our time. But the benefit to the patient and the satisfaction to the patient is so high that we realize that five minute interaction is enough to sell the patient. feel like, man, like this doctor's here with me. They feel like they're the only patient at that time. And so we've kept that. But we do realize that does take some of our time. So that's a situation where we aren't working at the top of our license, but we're doing it for a different reason.

    Griffin Jones (12:49) I want to ask more about that example because Tom Molinaro from RMA brought up the same example in an episode as well. And I was a little bit curious about it because if I'm a business guy that's coming in and not letting doctors make decisions and just saying, let's do this for efficiency, that's an area where I'm saying, don't be doing ultrasounds. And it sounds like that five minute impression is really, really important. Dr. Molinar was expressing a similar sentiment to what you said. I look at your reviews though, Marc, and they're really good. I don't know what your net promoter score is, but I can see from Google Fertility IQ, talking a 9.1 out of 10 on Fertility IQ, 4.6 out of 5 on Google. And it's not from... five reviews either. You got 159 Google reviews on Google. You've got 131 reviews on fertility IQ. And those are like actual numbers. Like anything above a 4.5 means that they are advocating for you. It's the equivalent to a nine or 10 on the net promoter score. whatever you're doing, like you've clearly been able to... That personalized attention you've been able to somehow scale that through the rest of your team. Why don't you think you could do the same thing with an ultrasonographer or a team of ultrasonographers?

    Mark Amols (14:20) Yeah, so I've had an ultrasound before and again, you are right. If I put my business hat on, we're done for doing ultrasounds. We are. I think, know, psychoclarity, that's a great option for some places where one person does all the ultrasounds and we've actually considered that. One of the things we considered was instead of doing the ultrasound, having the patient do the ultrasound with an ultrasound using like a psychoclarity. And then we come into the room, they go into a separate room. We can talk to them for two, three minutes, tell them what we found, answer any question, let them go on. So that is something we're actually even considering right now, but we're testing it. You know, I actually talk to patients sometimes, I ask them what did they think? And they said, no, they'd rather see us. So part of it is, you know, when you're running a business, as you said, to keep that kind of high scores and people's satisfaction, if you get pregnant, you almost don't care. But the people who don't get pregnant, The first thing I always hear from them is, I've never even saw my doctor. I've talked to you more today than I talked to my other doctor. It's a big thing that comes up all the time. So patients really appreciate that time. Unfortunately, that consult, we were talking to them, but they want to know how things are going and there's ways to do that. So one of the things we did, again, top of license we're talking about is instead of every time something's not going well on the ACG or with the reports on the embryology reports, We've actually had a nurse practitioner who takes over a lot of that. And we've had great patient satisfaction because she can answer all those questions, which reduces the amount of questions we get. Whereas prior to that, if someone had embryos that weren't very good on day five, mean, my phone would be getting blown up by, the patient wants to consult right now, they're worried about this. And now we put someone in a position that can answer a of those questions and reduce the amount of time I have to put into that. ⁓ back to the point that you were saying, there's that balance, right? You have to have that balance between quality and efficiency. And again, there's gonna be a point where maybe we won't be able to do all the ultrasounds, but right now we can. My favorite example, I would say, of top of license was medical assistance. Every clinic has to use medical assistance. I see a lot of doctors sometimes use nurses and medical assistants, which again, horrible idea. way too expensive to have someone come in a room with you and stuff like that. ⁓ So medical students are really good. You can teach them, they can get great at everything. And sometimes we think of them as kind of, I don't want to say the lowest on the totem pole, but when it comes to education, the amount they could do, they're definitely on the lower side ⁓ for about the knowledge base. But in reality, they still have a lot of knowledge base. And so we started realizing, what are they doing that doesn't make sense? And so we realized putting people in rooms. We realized that it doesn't make any sense. They're spending their morning rooming patients, putting them out. You can teach anyone to room a patient. And so we did that. We started a new position. We called it patient liaisons. And what we do is those people, hire them basically off the street, no prior medical knowledge needed. They come in, we teach them a little bit, and then they room all the patients. And it's been one of the best things for us because now when they come out of a room, There's someone standing there waiting for them, calls them by name, tells them where they're going go next, say, we're going to have you now go do a blood draw. And they feel like they're the only patient in our office. Even though they see 40 other people sitting out in the waiting room, they feel like they're the only person because at that moment they are. But that's something where we pay less now to do it. And I freed up my medical assistants. And so if you looked at our volume and you saw how many staff we have, you'd be shocked. But it's because we have the medical assistants at the top of their license. They're doing the things that a medical assistant should. Nothing's beneath people. think that's the important part to understand. There's nothing, I'll pick up dirt off the ground. It's about efficiencies. And what I try to teach my staff is we all are working towards the same goal, which is helping these patients. And it doesn't matter what role you are, it's important. I actually tell my patient liaisons, they're probably one of the most important people in our clinic because they're the ones who make the patients feel like it's just them.

    Griffin Jones (18:26) You can make all of these efficiencies as you are. You also need other people in other areas of the industry to do their part and innovate and bring in different and other things into the market. know on the pharmaceutical side, you're a little bit familiar with Meitheal pharmaceuticals. Tell me a little bit about how you work with them.

    Mark Amols (18:49) Yeah, so we're really excited by them. ⁓ They are on the same mission as us, which is making fertility affordable, making fertility accessible. And so one of the things that's unique about our clinic, especially when we first started, is the cost for doing IVF with us was less than the cost of the meds. Now it's about even, but the point is that some patients go, can afford the IVF, but I can't afford the medications. And so definitely looking forward to competition and what they're gonna bring in this competition. We know when competition comes in, helps other prices go down. You can look at Ganarilux. They dropped their prices and all of a sudden, other companies had to start adjusting their prices as well, et cetera, things like that. And so we've been working with them and we looked someday to potentially be able to package everything. And we can just have one price, they get their meds and everything.

    Griffin Jones (19:39) What do you think was missing in the marketplace before that? Just not enough competition to help expand what patients have options for?

    Mark Amols (19:51) That's absolutely, it's competition and the fact that the pharmacy, and I won't go deep in this because I'm sure everyone probably knows, but it's a different type of system. These pharmacies, they don't get their money back till later. So they're basically giving a loan to these other companies. And so what happens is the prices are higher, there's more risk and stuff like that. And so ⁓ you can right now, I mean, again, I'm not telling anyone should do this, but you go to Canada, go to Europe, the cost is about a third. there's just, unfortunately, we don't have, and not that we should have regulation, but we just need some competition. And so when those generics come out and things like that, we're going to be able then push these other companies to make better meds or different types of meds and that competition is needed. And that's what they're going to bring. Griffin Jones (20:37) Okay, so you are working with NPPs, you're even having like the medical assistants ⁓ not be rooming patients so that you can have more customer service oriented people doing that. Is there a layer between the APPs and the REIs? Do you train OBGYNs? Do you work with OBGYNs? Do you see that as a layer in the future if you don't?

    Mark Amols (21:01) Yeah, I mean, I'll give you my two cents and I'm sure not everyone will agree with this. ⁓ It's gonna need to happen. Anyone who doesn't think it's gonna happen will be left in the dust. There's just not enough doctors out there to have everyone REI, but I think this is where there's gonna be that little bit of an adjustment. ⁓ If you look at the anesthesia industry, you have your physician anesthesiologist and you have your nurse anesthesiologist. And the nurse anesthesiologist are kind of like that in between. And that's how I see eventually ⁓ this working with just regular OB-GYNs doing retrievals and stuff like that. I think what will probably happen eventually, and this is where I think we're doing it different than some other clinics. Other clinics are just trying to say it's the same IVF. We're not, we're saying, listen, this is not going to be the same IVF when we come out with it. This is going to be, it's a lower, a little bit lower IVF, but it's going to be pretty good, good enough for most people. And the complicated cases need to still keep coming to the doctors. And so just like we've done with our MPs where we have them doing like some histograms, ⁓ HSGs and stuff like that, ⁓ we would put these gynecologists into positions where they can take stuff away from us, but we could also still do what we do. So I think IVC is a great example of that. ⁓ IVC should definitely run by ⁓ Generalist OB-GYN who could do the retrievals, could do all the basic stuff and do the transfers.

    Griffin Jones (22:25) And so what are OBGYNs doing in this instance if they're working with REIs and under REIs that they should not be doing that APPs should be doing? Mark Amols (22:38) Yeah. So I mean, for me, it wouldn't make sense to bring in a generalist OB-GYN to do things like the sound of histograms, the OB scans, the simple IUI visits and stuff like that. To me, it makes more sense for the MPs to do it. ⁓ But I mean, I truly believe, you know, MBs could even do transfers. I just don't think they can do retrievals. I think there does need to be some type of surgical training for that. For me, I think the biggest benefit of the generalist coming in would be kind of like the model you do in anesthesia. So for example, I'll be managing things. They'll be managing some of these ⁓ patients. say the ones are a little more complicated, have to do the retrievals and stuff like that. That's the ones the genitalia should do. REIs are gonna do all the complicated patients, all the complicated retrievals always being available. MPs can do on some other stuff. IUIs, IVC, even some transfers for IVC. Some clinics may choose to have them do the transfer for regular IVF. We don't, but like I said, It's not unreasonable. And what we're going to use the MDs for is mostly the retrievals and even some of the hysteroscopies and some of those things.

    Griffin Jones (23:44) So then what are the APPs doing, often doing that they shouldn't be doing that a nurse should be doing?

    Mark Amols (23:54) So ⁓ nurses can do things like IUIs and stuff like that. What we've found is, again, back to patient satisfaction, for some reason, a lot of patients don't like the nurses doing the IUIs. So it is something where the MPs like it. They feel like they're working at the top of their license when they do that. So we still have them do that. ⁓ I think there's a little bit of a crossover. I think when absolutes are going to be, don't, at least in my opinion, again, it not be everyone's opinion, I do not believe a APP as at least ⁓ nurse practitioner should be doing a retrieval. I think it's very reasonable with a course through maybe a PA if they've done surgery in the past, potentially, but I think that really should be left to the gynecologist or the REI doctors doing the retrievals just because there is some risk with that. And I think that would be the safest thing. When it comes to transfers, I don't think there's a difference. I think whether you have a ⁓ MP doing it or whether you have an REI doctor doing it, if it's a simple transfer, the rates are the same and that's what we've seen. We actually have our MP does IVC cases. Interventional culture cases and her transfer rates are spectacular.

    Griffin Jones (24:58) Do you have an opinion on who should be doing the initial visit and who should be doing the follow-up?

    Mark Amols (25:05) Yeah. So that's actually, again, where we come back to the top of the license again. So we used to even say like, you know, should we have the nurse practitioner do the initial visit? And then the doctor says the follow up, that's where companies like LEVY Health come in now. So like, for example, what they do now is they gather all the information, they get all the testing done. And then when you see the patient, you're ready for treatment. And that's a real, that's a more efficient model. You know, what we were doing before was we were doing the initial consult, we were ordering tests, then we were coming back and ⁓ doing the follow-up. Honestly, all of this can be algorithmic. When you first get the patient, get the history, you can figure out all the tests you need to do right then, have them go do the testing, and then just show up for the follow-up to be able to start treatment. That would also shorten your time for the initial visit because now you know what you're talking about. You're not just talking about all the potential possibilities that you do in the initial visit. Normally, you're talking about, it could be this, it could be this, we're gonna check this, this is what this test is gonna be. Now you can say, here's the test show. What we need to do is we need to go on DivyF or IUI, whatever it is. And that way get to start treatment right away. And I'm not wasting my time.

    Griffin Jones (26:14) Am I correct in understanding you that you think that with this automation you can condense two visits to one?

    Mark Amols (26:21) 100%. And I would even say more than two to one. Let's say you're doing an hour for your new consult and 30 minutes for your follow up. It's an hour and a half. I believe you can even get this down to 30 minutes total, if not even 45 minutes at the most 30 minutes. So that means from the first day you see the patient starting treatment that next month by doing that. So you automate everything in the beginning and then you go straight into treatment.

    Griffin Jones (26:44) Also in a recent interview talking to Dr. Harrington and him saying, one of the things that helps us the most is being able to let the patient talk. Dr. Mulliner also saying, need the patient to really open up in order to be able to, do think he can do that in 30 minutes?

    Mark Amols (27:05) can because I do let them talk. And so my portion normally is going through, you know, discussions, learning about things, educating them, right. But now I can just focus on letting them talk because now I already have all the tests done. I already know what I'm going to do. So what I usually do is I would then start with the conversation of, you know, any questions you're coming in with, talk to them, you know, I might even just be a little jovial about something here or there in their history. And then the next part is we'll get to then what the results were and then talk about treatment. But in the end, they're not coming in with a lot of questions anymore because a lot of the stuff will already be figured out and we'll be updating them. So when we go through testing, we're always updating our patients. That way, by the time they come to that visit, they already know all the results and now it's just more of a discussion.

    Griffin Jones (27:54) Have you done this yet where you've combined the two visits or you're in the process of testing it out with this new automation?

    Mark Amols (28:02) We have done it ⁓ in the past for a few things, but this is the first time that we're gonna be doing it here where it's fully automated in the beginning. So this will be starting ⁓ in about two weeks actually.

    Griffin Jones (28:13) Wow, that sounds revolutionary. How much of your time do you anticipate it giving back to you in a month?

    Mark Amols (28:24) I I think about 45 minutes to an hour per patient.

    Griffin Jones (28:29) So multiplied by what 30 patients so

    Mark Amols (28:32) No, we see somewhere around about 80 patients at least ⁓ per doctor per month at least. So it would be about. Yes.

    Griffin Jones (28:38) 80 per doctor, 80 new patients per doctor.

    Mark Amols (28:43) Correct. Just new consults per doctor. Sometimes a little bit more. So, I mean, that's 80 hours we would save.

    Griffin Jones (28:50) her doctor. Wow, that's incredible. That's incredible. What do you think? What do you think will be the most valuable place to put that time? is it? Well, do you think some of it is going back into? I now I can use this time to work on culture to work on global operations to work or do you plan on just putting it back into seeing more patients?

    Mark Amols (29:14) That's right, been seeing more patients. So now we can get more in. We don't have a long wait list anymore. That's the problem. That's why I talked about bottlenecks. Where's the bottleneck? A wait list. If you have a wait list, then you have a problem. Your REI doctors don't have enough time.

    Griffin Jones (29:28) Most people I think are afraid of the opposite problem, they? That they think if I don't have a wait list, I have a problem because then they're worried that they're not having enough volumes to sustain the business.

    Mark Amols (29:43) No, I mean, I can see that happening. Obviously it's possible in some places. I don't hear that very often. I most of the time what I hear from people is they have a wait list and there's a doctor shortage problem. And so everyone's working on these efficiencies and ways to allow you to be able to see more patients, but also not be burnt out. I'll be honest, there are times I'll see just four patients in a day, a new consult, and And I'm more burnt out just by the exhaustion of just, I'm not gonna use the word listening, but going over stuff that I'm just like, why am I spending 30 minutes explaining this? I'd rather just get the test results and go over it, but I'm talking about every possible thing, because they need it. So by having them come in already educated, already learning some of the stuff, all automated, that first visit, I get to really shine on why I became a doctor. I get to teach them. with the results there and telling exactly what they need to do and their questions, we focused on that in the treatment, not every possibility that could go. mean, the common question for a patient is, what do you think is wrong? Could it be this? Could it be this? Could it be endometriosis? My friend has this. Could I have that? And then you can't just dismiss them. So you got to talk about those things. That's a waste of time. And so now we get to focus right on what's wrong. And I think that helps things. And I think patients like it better too. mean, we've actually... have patients say that they really like the fact that it gets them moved so fast and not have to wait months and months and months to get to treatment.

    Griffin Jones (31:13) I might be inferring, but because your practices reviews are so high on these different sites, I infer that you monitor this sort of thing and make operational decisions based on the feedback that you get. Do you have an internal NPS system that you're doing even prior to reading reviews? are you, if so, how are you using it to make sure that as you make this transition from multiple visits to one that you're still keeping that patient satisfaction.

    Mark Amols (31:51) Yeah, I we talked to the patients. ⁓ There was an idea we had and we actually kind of polled patients and just asked them, you know, like, hey, what do you think of this thing? Would you like that better if we could even get the cost down, ⁓ lower costs? And people said, no, they'd rather see the doctors. That was one of the decisions that we were looking at was taking the doctors away from the ultrasounds. And people even said that we even offered the idea of like, would we charge more if you want to see the doctor versus seeing the ultrasonographer for all your scans? And overwhelmingly, patients said that they wanted to see the doctor and that it would even be worth more costs. And so ⁓ we tend to do that. have internal, like I said, internal pulling the patients. We ⁓ constantly are asking for surveying our patients, asking questions, what things are like, ⁓ you know, and it's part of it in your system, you know, making sure that everyone understands, again, back to this top of license topic, the role in all of this. And I explain them, like, when I get these reviews and I get these feedback surveys, they're not like, oh, Dr. Amols is amazing. It's your front desk helped me through this. The fact that they were able to talk to me about this, your phlebotomist was crying with me. These are the things I try and make sure they know that don't look at it as that you're not doing a lot of stuff. Looking at it your job is so important, you're part of this whole system. like cogs in a system, if I take a cog and put it somewhere else, it might work, but it's not going to work as well. And so while everyone have in their position, it makes the system run better, which means when it runs better, you have more time. If you have more time, you can talk to patients more. And if you can talk to patients more, that makes them happier.

    Griffin Jones (33:35) What do you attribute that culture to? What does your hiring process look like?

    Mark Amols (33:40) You know, I won't hire anyone that doesn't smile. But I want to see a smile when they walk in, and we don't hire them. ⁓ I think that's one of the most important things. ⁓ You know, I try to make sure people are normal people, you know? And I want to make sure they understand, like I tell them all the time, our goal is to make a baby and help people have families. And if that's not important to them, I usually, you know, won't hire them. it's one thing that I talk about is in the top of license we were talking about is that although we have people in certain positions, when there is time available, they actually go around and work in other places. Like one of my medical assistants had a degree and I think it was biochemistry. And I told her, said, listen, you have free time. Why don't you go to the andrology, learn some of the andrology. Maybe you can cross cover over there. Are you having a desire to be an embryologist? And we've had people move up. One of our medical assistants actually starts a medical assistant out of high school. She's now one of our senior embryologists. So there is ways to move up through the system. And we encourage them to want to learn. One that come to other classes, cross learn. And again, but it's important for them to be efficient and that efficiency allows them to have more time than to focus on the patients. I've been in the operating room, so I think you know I was a nurse. And I remember when I was a nurse, I go and do a procedure with the doctor, do a little bit of paperwork, be done. Now I go to the operating room, I never seen the nurse actually work with the doctor. They're just constantly doing paperwork the whole time, the whole entire time. And that whole benefit of the nurse being there as an advocate for that patient is not there anymore. They're so busy doing paperwork. And so top of license doesn't just affect putting someone in the position. also giving them the tools to be able to do their job. So that means if you have an EMR that has 17 steps to do something and your nurse spends 15 minutes doing it, then you've just reduced the amount of time that nurse has to talk to the patient. So that's again, where that top of license was even letting them have that ability.

    Griffin Jones (35:36) When you look at organizations that have the best customer service, they usually fit one of two profiles. Either it's such a tiny boutique, it's like it's the mom and pop that like my wife and I's favorite bed and breakfast. It's just incredible. It's totally unscalable business. It's just the fact that she's a world-class designer and cook and he's like can build and fix anything and they provide you with the best service. it's like something so small and they have just the talent that perfectly fits it. Or it's an organization that has operations fully in lock. You don't see organizations with really good customer service that also don't have really good operations because you can hire the best people and the nicest people. But if they have to be running around like chickens with their heads cut off, they're not gonna be the nice people for long. They just can't be. They can't provide people with the best attention. I feel like I have to somehow persuade some doctors or sometimes people in the space to look at it that way or maybe I need to get better at describing it. But often I think people see these is too diametrically posed. Like if I invest in technology, if I invest in so much about making it about operation systems, then we're taking away the human element. Like no, the entire point of making it so efficient is that you can be How do you think about operations and customer service as being two necessary components?

    Mark Amols (37:24) Yeah, a hundred percent. mean, you know, obviously you have to have nice people, right? So that's the first thing is, you know, they're amazing people out there who would just have no bedside manners. And, know, if that's your goal in your clinic, then you need to have people that fit that. I think you hit the point with a boutique. If you're a boutique, you can kind of get away without great operations because usually in those situations, there's not enough volume that you can just on the fly, spend another 45 minutes with someone. I mean, I've talked to patients who've said they've spent two hours with another doctor. like, wow, like I don't even know how they do that. Do they just skip the next patient or something like that? But if you're a clinic who, you you want to grow, you want to scale, you really have to focus on the operations. And again, you have to think beyond yourself. I think that's the one area a lot of places make is they look at just the physician. Well, what makes the physician happy? What makes the physician faster? But end of day, you're just still one person in this entire system. And so really what you need to look at is even to the level of the EMR, you have to ask, it making us more efficient? Does it make my nurses more efficient? ⁓ Should we use scribes, task routing, all those different things to make the team faster? mean, we constantly, so I work, Dr. Salem and I, work together, Dr. Dermen, Dr. Johnson, we're always talking to our son, hey, what can we do different? Is there anything we can do? that you feel you're wasting time on, or you see the nurse's time being wasted. And we're constantly coming up with ways to make it more efficient. And again, that allows them to have more time to talk to the patients.

    Griffin Jones (38:58) We've been talking about the clinic side with this top of license concept. How does it apply on the lab side?

    Mark Amols (39:06) Yeah, I mean, same principle. So it's something I actually wanted to do. I don't, haven't done this yet, but I think Richard Scott did this with his lab where he put people in a specific situation. So let me give you an example. When you're, say, you know, we're to have a fast clinic. You might be able to do retrievals fast, but let's say ICSI, that's where everything bottlenecks, right? So we buy a lot of equipment. So we have multiple scopes. So that way, you know, we can have a bunch of people doing ICSI at the same time. But still there's a bit of a bottleneck. So we've talked about it, like, do we just put someone in a position to only do icksy? Become the best at icksy and have someone who just does freezing and who just does thawing. And that again, would allow the embryologist to do the other things to take more time. So again, doing BOPs slower, again, not long time, but more careful might be able to allow better rates. It's same principle I talked about with charting. Another thing. you know, making sure that we can make things simple. was currently, I'm actually creating a, ⁓ for andrology, a semen analysis worksheet. I'm trying to make it completely automated. So basically they put in just the first couple of measurements. It does all the calculations. It makes the chart for them. It sends out the letter, all those things with just one push of a button. Because why? If I can do that, and I'm currently writing that, then I know they have more time then to talk to patients or do other things.

    Griffin Jones (40:27) So how do you think about as you bring on other people and ⁓ you brought on some docs and so at least within your practice, it seems to be expanding. Do you see this catching on your model catching on in other areas yet? I would have expected more people to copy you at this point. And part of the reason is I look at yours and again, maybe I'm assuming too much. I don't know your books and everything like that, but I If a 2008 style recession happened, like Mark's probably going to be in okay shape because you're at a place in the market where then other people are going to be coming from farther because you are at the price point that can deliver the quality of care that ⁓ they will be forced into at that point. If these Trump... IVF coverage ideas actually do come into fruition and mandated care actually explodes and giant payers are able to just tell everybody, here's what we're paying. You've got a huge head start in operations to making it ⁓ viable. Why don't you think more people have copied this model up to this point?

    Mark Amols (41:47) they haven't had to. So if you don't have to, why change what works? mean, know, most...

    Griffin Jones (41:51) Well then why did you, why did you if you didn't have to?

    Mark Amols (41:54) So I saw this a long time ago, ⁓ years and years ago when my wife and I went through and we couldn't afford to go through, we were very fortunate that Mayo allowed us to use a payment system. ⁓ If we didn't have that, I wouldn't have kids. And so we, my wife and I felt like no one should not have kids because of money. And we said, it's, really costs us much. And we looked into it, we're like, it actually doesn't. Most of the expense is from the inefficiencies. And so when we started looking at it and making it more efficient, we realized we could do this for a lot less. of the only reason we've raised our cost is not because we needed it for finances. It was honestly just because people, interesting enough, if someone thinks something isn't worth something, they think it's worth less. So for example, we didn't charge for Ixie and people would say, it's free. And we're like, well, no, it's not free. We just don't charge you for it. So we learned we had to put some expense to some things to make it. So that's why our price is raised. But we're a volume clinic. One thing you mentioned was the price point. mean, honestly, we focus more on our rates. I mean, we have great rates. We compete with some of the best in the country. ⁓ So we never focus on the cost. The cost just happens to be our mission. ⁓ But regardless, even if you're charging more, you're still going to run into these problems. And so when we started, I realized this. When I make my offices, they're all made very similar, where we have rooms where a patient go from one room to the next room. And like for in my clinic, at any given moment, I can see six patients at any given moment, the way we have the room set up. And so I do about three patients every 15 minutes. ⁓ Sometimes I'll do only two every 15 minutes, but I can easily do three. And I'm able to do that because the patients leave one room, go to the other room for the instructions, then the room moments back up. And I'm able to just constantly keep moving and see all those patients in a short amount of time. ⁓ What I realized was we were going more to insurance. pretty obvious a long time ago. We're seeing a lot, you know, everywhere and it's going to happen whether it's now later. And with insurances, if you look at Europe, it's all about volume. And that's what everyone's gonna have to go to. Matter of we see already a huge percent of out of state patients. ⁓ lot of people coming from California, driving all the way here and just staying here the whole time and doing IVF with us. ⁓ And I think even when they get their mandate that kicks in, I think in July, all the clients are not gonna be able keep up with the volume. And again, they're gonna start having those wait lists and they're gonna have to start implementing these things and they're very easy to do. It just, it takes some time because if you're not doing it from the beginning, a lot of people don't like to do new things. And so it's a little frustrating at first. They feel like you're taking away certain responsibilities from them and you have to explain them and kind of teach them that no, I'm not taking something away. I'm actually putting you up on a pedestal and I'm now having you do a job that no one else can do. And that's why I'm putting you here.

    Griffin Jones (44:44) Is that just the doctors that often feel like something's being taken away from them or do the APPs feel that way at first too?

    Mark Amols (44:50) everywhere, everywhere, yeah, everywhere. People have been doing this longer, know, in another practice. It's a little bit more, you know, like, we didn't do that here. Why are we doing this? I can do this. I'm like, no, I know you can. I tell them, go, but I don't want you to do it because I can have someone else do it for a fraction of the cost and do just as good of a job.

    Griffin Jones (45:10) Does bringing each seat up to their top of license make it easier or harder to cross train and have redundancy?

    Mark Amols (45:19) ⁓ I mean, it's definitely, I think, a little bit harder. ⁓ But I think it's always easier to teach things below your license than it is above your license. So it's kind of like inherently as you learn the top of license stuff, you kind of already know the bottom stuff. You're like, yeah, I can do this. If I can do a sono histogram and a transfer, I can do an IUI. And that's the way I kind of think of it, is that as you teach somebody to be at the top of their license, inherently through osmosis, they kind of just learn the other stuff. And again, we encourage them when time is free to go and learn those other things, to cross train. So just in case if someone's down, we move another person in. But there's another benefit, Griffin. When you train someone to know too much, you are pretty much handcuffed to them forever. You know if you lose them, you don't lose one person. You're losing three, four people, right? Because that person has their hands in everything. When you have people who are more focused, you can train someone in that position maybe in a few weeks. But like in the beginning when I first started and I wasn't doing this, mean, it took me four months to teach medical assistants to be able to do IVF calendars, be able to do these things, you know? And when I made the switch now, someone leaves and can hate having them leave, but then maybe they moved. Within a month, the person's up and running and can do the same thing the other one was doing. And so we're not handcuffed this idea that like, We have to have this person. We know that we can train someone very fast back in that position because we're just having them do what they can do well, not having them have to learn every single portion in the clinic.

    Griffin Jones (46:54) I don't know if you found this too, but I find it easier and clearer to hold people accountable that way. So in earlier iteration of my business, had a bunch of full timers. I didn't do things right. And I'll write a book about it someday. But I really took some lessons and built an operational system and built a management system and then built a cultural system that I've been using the last three years that I think has really worked. in this... ⁓ later iteration, what I decided to do was, I'm going to especially I'm in more of a privileged position than most clinic owners in that I have a remote business. So it is easier to hire part timers, it's easier to hire independent contractors. But I decided I'm going to hire multiple people, more people for smaller seats so that I can hold them more accountable. Most people business my size, they don't have an assistant and a sales assistant. But I do, and it makes sense because they're each part-time and they're each totally specialized. And then I can hold them each accountable for different things. And so as I started bringing on more people, I had them accountable for areas that I could then walk away from. And I liken it to, if you and I own a restaurant and we can only hire a handful of people and we have the host... ⁓ also serving people and also busing tables and also trying to help with ⁓ the line cook, then we can't hold that person accountable to any one of those things. I would rather hire one person and say, okay, you're the line cook. Your job is to make sure that all of the vegetables are cleaned, washed, cut, and set over here for the main cooking. then deal with the chaos as I start to systematize and grow that area, but at least I can fully walk away from that area. And then, you know, as they develop in capacity, then you can decide if you want to add on an additional seat, but there are two different seats. And so have you found that as well where accountability is clear when you have people doing more specialized roles?

    Mark Amols (49:05) Absolutely. And that's really, again, that top of the license, right? Even, I won't even use it as a license. I'll give you the example of like authorizations, ⁓ looking at insurances. I can teach one person to be the best at this and then have them work over other people and they could just be focused on one part, you know? So we do this a lot with ⁓ remote employees. ⁓ You know, we realize that like when, know, cost is going up, like for example in California. You don't have to have a worker in California to do authorizations. You can go and hire someone from Texas remotely, have them do the exact same operation for $15 an hour versus $20 an hour or more in California. And there's nothing wrong with that. You have maybe one person in the office who is in charge of them. Make sure things are going well. You have the person who's accountable for that. And then the other people are the worker bees. They're the ones doing, let's say, some of the busy work so she can focus on making sure everything goes well. ⁓ We did this as well with some other things when it comes to like billing where you have, you know, certain people who are in charge and then the other people are the ones who do a lot of the busy work. I mean, there's even remote workers you can get from other countries for about $7 an hour. So again, it's not just about fish to see it's not. Yeah, we have, do that already.

    Griffin Jones (50:17) Have you tried that yet? When I was at the arm meeting, not this past year, but the one before, people were saying, we love these people from the Philippines. Not only are we paying them a great wage for where they live, but it is a big cost savings to us. It's not just the cost savings. It's like, they're better. They're better team members. They work harder. They grow faster. at like, they're like, meanwhile, we're trying to pay people 35 bucks an hour in freaking Chicago. And they don't show up the second day. And so have you found that?

    Mark Amols (50:59) Yeah, you know, it's gonna be hit or miss, right? I think the ones that allow you to do the interviews end up being better. I've had actually ⁓ surgeons in other countries and gynecologists who've worked for us in their country and they just kind of do it on the side. ⁓ The other thing that is, we actually just had one who was working in our billing department notice something we didn't even realize and say, hey, you know, I noticed this, you guys might be able to make more money with this. And we're like, wow, thanks for that advice. So mean, these guys really take this job serious. They love it because they're able to work from home, but still make a good salary for where they live. And it helps us out because we're not putting them in the position where something bad can happen, right? These are positions where they're doing some work. Someone's still watching over them. Like you said, accountability, but someone can do some of the busy work. They can out the paperwork, right? I it's no different when a doctor gets a form. doesn't make sense for the doctor to out the whole form. takes them 10 minutes to do, they could have spent eight of those minutes talking to a patient. Instead, someone fills out for them, hands in the form, they look it over, sign it, two minutes, they have eight minutes now to talk to another patient. Same principle here. If you were able to get someone for $7, $8, $10 an hour who does some of the busy work, the person you're paying the $35 hours watching over everything, now it's like you have three workers doing, you know, for the price of one or two.

    Griffin Jones (52:21) You've talked about automation and some solutions. One of the folks being Meitheal Pharmaceuticals, them bringing in some ⁓ competition into the space. There's probably a lot of people listening that have never heard of Meitheal and they might ⁓ not even be that familiar with generics in the space or anything like that and might even have to ask their pharmacy partners if they carry them or if they would carry them. Is that worth it for a doctor to do? If it is, why would a doctor want to do that?

    Mark Amols (52:54) You know, I think right now, it's like kind of the old boys club in the pharmacy field. So I don't think it's going to be as easy. think what you have to do is have to reach out to them. But I think the benefit is, again, we all know that some people get pregnant with IVF in the first try. But a lot of people need more than one try, but they don't have the money for it. So if there is a way for them to save money, be able to go through more than one cycle, you increase their chance of success. And that's what Meitheal will allow people to do, allow to get meds at lower cost. And I think ⁓ as the competition comes in, I think a lot of these pharmacies will be able to offer a little bit more. You have to remember in the pharmacy industry, there's a certain amount of meds they have to sell before, if they've tried to sell generics and don't sell enough of their other one, they could lose some of their contracts. So again, it's kind of anti-competitive in some ways. And so that's making it a little bit harder for these companies to come in and offer these generics.

    Griffin Jones (53:49) The other solutions you talked about with regard to automation, is automation the first step? Do you think eliminate, automate, delegate? Do you go in that order? So before you even bring down the top of the license, you look at what can we maybe just get rid of entirely? then what can we automate? Especially as more tech is coming in, does it make sense to do that first or does it make sense to get people in the roles so that then you can maybe step out, take a look from the thousand foot view and then start automating what people are doing.

    Mark Amols (54:25) I mean, obviously you can do things concurrently, but I think top of the license is the most important thing. I just, it doesn't make any sense to me of why you would, I worked at a clinic where you could not tell the difference between a medical assistant and a nurse at this clinic. They did the exact same job. It made no sense to me. That doesn't make sense. There's no reason for it. Even the patients didn't know which ones were nurses and which one were medical assistants. So at that point, it's nothing about being beneath them. Again, your clinic will run better if that... nurse could have had more time to talk to the patients while the medical assistant did some of other stuff. So I say start there. That's what I would think. With automation, the thing you always have to remember with every single one of these things is there are always unintended consequences to changes, right? And so you have to sit there and go, okay, what's going to happen if I do this? The goal is always to improve something. So even if it means someone gets to go home early, that's satisfaction of life. My embryologists know when they're done, they go home. I don't just keep them there because it's they're on salary. I said, no, if you're done, go home. No reason to stay there. And then that also increases satisfaction. So saving time isn't just to get to see more patients, but satisfaction. When Dr. Dermott at my clinic comes in at 8 a.m. and leaves by 5 p.m., more satisfaction than being there until 6, 7 p.m. because he's using, you know, ⁓ scribes and things like that to make it faster. He's able to get done with his notes, by the way. I automate things so he doesn't have to do anything.

    Griffin Jones (55:51) What do you think will be the consequences of not pursuing efficiency to this degree for clinics in the next five years or so?

    Mark Amols (56:01) Yeah. I mean, that's easy. That it's going to be what you see in any industry that has increased in volume. Any industry that goes into volume. If you don't have efficiencies, you'll just, you'll be crushed or you do with these other places and you make a boutique, right? So, ⁓ you know, as you mentioned, ⁓ the place you'd like eating at the boutique, right? You might pay a little bit more. ⁓ you know, you might not get your food in five minutes, but, you're boutique and that's why you were able to survive. And there will be boutique clinics and there will be clinics that are able to do volume because they're efficient.

    Griffin Jones (56:35) There may be people that are finally coming around because you've proven this now. It's not like this is your first year doing this. You clearly have a viable, clearly have a growing practice. Patients are clearly happy about it. And so maybe folks that heard about you a long time ago, or maybe they saw you the first time on the podcast five years ago and they're like, ⁓ but now they're starting to, the wind is starting to catch up with where they're at. And they're like, all right, yeah, he's probably right. but it still feels overwhelming to them. Where should they start? What's the first thing they should do to actually implement this top of license concept in their practice?

    Mark Amols (57:16) Talk to me, I'm not a competitive person, so I love competition. I love people coming to me, giving away my ideas, having them do it so that way they can implement it. It's only gonna help more patients and then pushes me to have to come up with more stuff. So, more than happy to talk to people about it. There's a lot of groups out there, practice management groups that can help with things as well, help you get to that. That's what a COO does in a lot of places, is just help some of those operations. You know, one thing that I haven't talked about, because something we haven't started yet, but we're even taking that level of top of license to the next level, something else that we're going to be bringing out soon. And you'll probably have me on again for that when that comes out, but it's a new philosophy even further than just fertility. And we think that's going to make some waves as well. And so it's just the same principle of how do you get, how are we able to see more patients, not lose satisfaction and be efficient. This is what everyone's working towards and there's more than one way to do it. It's not like my way is the only way.

    Griffin Jones (58:16) And so what so this is like this is like a service or like some what what is this new venture you're alluding to?

    Mark Amols (58:21) Yeah, think of it like a service. Think of it like a service. I can't talk about it because it hasn't come out yet. It's coming out soon. But yeah, like a service.

    Griffin Jones (58:29) Well, we definitely will have you back on because you are not a person who who keeps all the secret sauce to himself. ⁓ It's one of the reasons why your episodes are popular. I look at different episodes. Some get more listens than others. And there's a reason why you've been back on multiple times. It's because you are willing to share specific. Sometimes I'll have people on once and like trying to get any kind of specific answer out of them that I cut. the interview at like 40 minutes because like, I don't like who's gonna listen to this. But people listen to your episodes the whole way through because you really do share this stuff. And so I hope people take you up on it. We'll of link to your website and we'll link to you on LinkedIn and all that sort of thing. And people can reach out to you directly if they're shy, reach out to me. I'll connect you with Mark. ⁓ But we absolutely will be having you back on Dr. Amols because ⁓ every time there's good actionable info. So thanks for coming back on the program.

    Mark Amols (59:31) Yeah, hopefully I did help someone. And like I said, I've helped lots of other clinics before and I don't charge anything. I just want to help people.

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246 M&A Strategies For Small Fertility Practices, Before It's Too Late. Dr. Brijinder Minhas, Robert Goodman, Richard Groberg

 
 

Today’s episode is paid content from our feature sponsor, who helps Inside Reproductive Health to deliver information for free, to you! Here, the Advertiser has editorial control. Feature sponsorship is not an endorsement, and does not necessarily reflect the views of Inside Reproductive Health.


What’s your exit strategy?

For single providers and small fertility practice owners, the difference between a multi-million dollar sale and walking away with nothing often comes down to timing and preparation.

This week on Inside Reproductive Health, I sit down with Bob Goodman, Richard Groberg, and Dr. Brijinder Minhas of MidCap Advisors to discuss:

  • The current state of fertility clinic mergers & acquisitions

  • Why many fertility MSOs are preparing to sell their networks

  • When it’s too late to maximize your practice’s value

  • How selling with a competitor could radically increase your exit price

  • The biggest risks that lower your practice’s valuation

If you think you might sell your practice in the next 10-15 years, now is the time to start planning. MidCap’s team works with clinic owners to increase their valuation and secure the best possible deal—and they don’t charge fees unless you get paid.

Don’t leave money on the table. Listen now to learn how to secure your financial future.


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  • Perfect for independent practice owners and industry professionals--see who is still independent! 

Download it now for free – just fill out a short form on the next page and get instant access.

  • Brijinder S Minhas (00:00)

    In our field, in the fertility world, outcomes, clinical outcomes are extremely important. You know, no network, no buyer wants to take on a practice that has substandard outcomes. And so we look at that very carefully. We look at

    Personnel costs, know, personnel costs are one of the biggest costs in a practice. We look at that. Marketing costs, you know, is the marketing effective? are you getting a payback on your Are you doing enough marketing? Are you doing too much? So all of these things feed into the equation and that's, you know,

    Richard Groberg (00:29)

    may not be doing enough.

    Robert Goodman (00:32)

    Yeah.

    Brijinder S Minhas (00:37)

    that all feeds into our assessment. And we do all of that prior to being engaged by the client.

    Griffin Jones (00:54)

    Make a couple million dollars or close up shop with nothing. That can be the stakes for single providers or small practices. For some, it might simply be too late. For others, my guests point out what you might do as a small fertility practice owner or single provider to prepare for a much better financial picture with far more and far better options during the last decade of your career.

    It's Bob Goodman, Richard Groberg and Dr. Briginder Minhas. Bob was a health system operator. Richard was the chief development officer of Clinic Network and Briginder was an embryology lab director and fertility practice owner among many other things for all of them. Today, all three of them work for MidCap Advisors. Richard is a recent addition, though he's done a lot of deals in the fertility space on both sides. They give us an update on the fertility mergers and acquisitions market and

    what the fertility clinic MSOs are doing. Did you know right now many of them are preparing to sell their networks? So they share with us what they're doing to prepare. But we tailor this conversation to the small practice owner, the single provider. We talk about when it's too late for a practice owner looking to sell, when they need to start preparing to have a successful exit, how they might be able to radically improve their sale value by going to market with one of their competitors.

    how MidCap has done that multiple times and how they help competitors get their financial house in order and come together before a sell. Other factors that buyers of clinics perceive as risks that decrease the value of your practice.

    If you think you might sell your practice in even the next 10 years, even next 15 years, talk to any or all three of these gentlemen. There's no risk to you. Midcap doesn't charge any fees unless you have a payday. Take advantage of their knowledge. They are very patient, very knowledgeable, very consultative because they know it's a long-term relationship. They know all this takes time. Connect with any of them through our channels. We'll have different links.

    tell them you heard them on Inside Reproductive Health, or just ask me and I'll make a warm introduction for you. Whatever you do, don't put it off until it's too late. You worked hard to build a practice. Don't walk away with nothing, or don't walk away with hundreds of thousands of dollars or millions of dollars less than what you could have walked away with. The earlier you take some of these actions, the much greater return, so get in touch with MidCap.

    and enjoy the conversation with Robert Goodman, Richard Groberg, and Brijinder Minhas.

    Griffin Jones (03:43)

    Dr. Minhas, Mr. Groberg, Mr. Goodman, Brijinder, Richard, Bob, welcome back to the Inside Reproductive Health Podcast.

    Brijinder S Minhas (03:51)

    Thank you.

    Richard Groberg (03:51)

    Good morning.

    Griffin Jones (03:52)

    Richard,

    what's happening in the fertility marketplace with regards to mergers, acquisitions, deals? How does it look in the broader context of the market? How does it look and feel compared to how it may have two or three years ago?

    Robert Goodman (03:53)

    That's good.

    Richard Groberg (04:06)

    Well, there's still significant investor interest in backing what we call the PE back groups. It's still a well-regarded area. Having said that, a number of the PE back groups seem to be positioning for sale or trade at some point this year or perhaps next year. Between that factor and

    Thoughts about recession and interest rates are still high. There's less &A activity than there was two years ago, but there's still selective groups that are very interested in strategic acquisitions, whether it fits within their existing network or it's an area that they want to be in.

    So that still remains fine. I will say that over time, as these PE back groups either merge or trade, whoever's buying them is probably not buying them to own a static business, but to buy a business that will grow. So at some point, the growth surge of &A activity will revive again to where it was two and three years ago.

    Griffin Jones (05:06)

    For those that are still selling, there might be less activity, but for those practices that are still being bought, are they going at similar multiples to where they were two or three years ago or have we seen a drop?

    Richard Groberg (05:20)

    Back in late 22 and 23, multiples started to come back to reality. This past year for acquisitions that made sense for the buyer. In multi-doctor practices, multiples started to move back up a little bit when it made strategic sense. And since there were fewer multi-doctor practices out there anymore, the laws of supplies and demand were such that

    They started to trade back at premiums, not where they were in 22 and late 21, but still started to trade back up again.

    Griffin Jones (05:54)

    For those network groups that may be going to sell, do you think you'll see them merge with each other and some will sell to each other? Or do you think that it'll simply be their private equity partners selling to some other private equity group that might not be in the space yet?

    Richard Groberg (06:12)

    Well, if we look at the trends over the last couple of years, most of the major transactions were one group merging with another, often backed by new PE money. So I think we'll see both. The largest PE firms in the world are still looking at the fertility market, but they're also trying to rationalize where's the growth with the changing environment of fertility with more third party payers, lower reimbursement rates and more mandates.

    So I think we'll see a combination of both. But when, for example, when two groups merge, their economies of scale at the macro level of those groups. So we'll still see some of that.

    Griffin Jones (06:54)

    Are we waiting to see who goes first? Is that why we haven't seen a lot of too many of these networks sell yet, or at least those that have been trying to sell for a couple years? Is the marketplace trying to see who goes first and sets the stage for the multiple? What's happening there?

    Richard Groberg (07:11)

    I think there's some of that and I think with some deals that didn't happen last year, some of the groups are, okay, let's focus on improving performance, tightening up the ship, much like MidCap does when it's working with its clients so that when the market does start to open up again with the first transaction happening, other groups then are likely to follow.

    Yeah, I think that.

    Griffin Jones (07:37)

    Bob and Briginder, what's going on with single physician REI practices? Are they straight out of luck?

    Robert Goodman (07:43)

    I'll take that. No, they're not straight out of luck at all. Although there are some limited opportunities in some respects, when you look at the practices, you know, if it's someone who's 65 or 68 years old that says, maybe now I should do something, that's a little problematic. If you've got a relatively young or young REI, a single

    practitioner and a practice, but he or she is interested in growth, looking at new opportunities. I think then we've got somebody to work with, not on an individual basis, but to look to combine them with some others who are in the same general geographic area that are of like mind. And I think that's where we have opportunity to kind of virtually bring them together and then take them to market together.

    One of the things that we do at MidCap when we look at combining practices is that we look for economies of scale. We look for their opportunities to reduce lab costs, reduce staffing. And just as importantly to see if over time, if there's a way that we can improve reimbursement as well for them. So they're not out of luck, but you got to be very creative.

    and they have to be a lot more open to ideas that maybe they weren't open to previously.

    Richard Groberg (09:00)

    If might add, I've worked on and seen a few transactions over the last couple of years, even where a PE back group has strategic reason for acquiring a practice, either because they have enough practices and physicians in reasonable area where they can provide the support for that practice, or they're merging it into an existing practice, closing down the smaller practices lab and providing significant economies of scale to both the seller

    and the buyer in terms of both economics and work-life balance.

    Griffin Jones (09:34)

    Is that pretty much their only option? If they don't go in that route, are they pretty much looking at hoping for luck and having a younger doc come in and buy them out or just closing up and getting nothing? Is that pretty much the alternative if they don't... If they're either not a strategic choice for a network or going to market with another group close to their area?

    Brijinder S Minhas (09:55)

    Well, you know, it's been a bit of a mindset as well. And I think it's imperative that the single doc practices out there start thinking creatively, start thinking earlier on. I was just thinking about it a minute ago.

    If you're in a marketplace, you've been competitors all your lives. There comes a point when you start thinking of an exit or start thinking of a sale that it would behoove you to improve your relations with your colleagues in the marketplace. mean, even CAP, during a lab inspection, one of the questions is,

    Do you have a backup for your lab? So this is not just a backup for a lab, this is a backup for the practice. So I think start thinking about improving your relationships with your colleagues in your areas and start opening dialogue and start thinking about economies of scale. How can you come together? Where can you save? How can you improve the EBITDA?

    Richard Groberg (11:09)

    Yeah, mean, Griffin, we're working on a couple of situations at MidCap with a physician who might be five years or seven years from retirement, but a one physician practice. And if he or she doesn't find an alternative, her practice has no value at exit. But if that physician is willing to partner with an existing competitor, then...

    In addition to the economy's scale, in addition to the better productivity and work-life balance, instead of being worth zero, that physician is part of a combined business that's now more profitable and gets the multiple of a healthy multi-doctor practice at exit. So can be a tremendous win-win across the board if the physicians are open. We've seen this in other industries as well, where competitors suddenly join together.

    and then have a much better situation professionally and financially.

    Robert Goodman (12:08)

    Yeah, we've also seen the other side of it. Where there's markets where the doctors have competed against each other fiercely throughout the years and have, you know, it becomes very personal sometimes. And in some cases, especially if they're, I'd say, especially if they're a little bit older, because it's gone on for much longer. It's impossible to sometimes to crack through those old issues.

    and to have them see sort of the light that could be attained for them. so, you know, they're going to, it's not going to work for them. you know, where there's an opportunity to create a wealth strategy for themselves as a result of selling their practice, that's just, it's not going to happen. So we try as hard as we can to make them

    see the light, but it doesn't always work.

    Brijinder S Minhas (13:00)

    But with age comes wisdom as well. When you're looking at the end goal, if you can see that your competitor has a bigger lab or a better lab, we've got to realize that most of the cost is in the lab. Closing down one lab and functioning out of the larger lab

    Richard Groberg (13:03)

    Let's hope.

    Brijinder S Minhas (13:27)

    would be better in terms of outcomes, clinical outcomes. That's why the patients come to us, is to have a baby. And secondly, it also positions both practices to exit and get a much better multiple and a much better transaction value.

    Griffin Jones (13:47)

    Are you recommending that they merge together and become one business or can they go to market together without having merged?

    Robert Goodman (13:57)

    We tend to try to bring them together virtually for a variety of reasons, not the least of which is the cost. If we can virtually market them to one of the platforms or someone else for that matter, they will go through a merger and the cost of expense for that, the legal expenses and that sort of thing, but they'll do it in effect once and not twice. And so there's some economy.

    in that regard.

    Richard Groberg (14:24)

    I mean, there's a balancing act there, Griffin. If I'm a buyer and you're merging simultaneously with the transaction, then you don't know whether the cultural fit that Robert talked about will make sense and all the economies to scale are pro forma. Now, you might be able to overcome that. Whereas if they've merged and they've been working together for three months or six months, then you actually have demonstrable proof that it's working.

    and it's easier to then market to an acquirer.

    Griffin Jones (14:53)

    How do you get them to get their act together to portray this possibility to a buyer? I'm picturing the three of you guys sitting two people down and saying, no, you're going to sit down and you're going to like each other and you're to be on your best freaking behavior when these people come to meet with you. How do you do that?

    Richard Groberg (15:12)

    even in a fertility practice where physicians have been practicing together for a while, they don't necessarily all get along or do things the same way. But the advantage we have is we've got lot of gray-haired people who've got a lot of experience with &A, and Briginda and I who've actually worked in fertility practices, sold fertility practices from both sides of the table.

    So we bring an insider's perspective to what needs to get done and what the pitfalls are and the landscape and what it means if you do it right. So it takes some hand holding and yes, it takes some proper counseling. But again, we've got some gray hairs who've been there and done that.

    Robert Goodman (15:54)

    Yeah,

    and my experience has less been in the fertility space in terms of being an owner and a buyer or a seller, but I've done it in other healthcare sectors throughout the years. And in many respects, it's no different. Obviously, specifics of how does a fertility practice operate versus diagnostic imaging center or a FCT business or whatever it might be, those are obviously those.

    but the dynamics of selling and the purpose behind them and everything else, all of that is largely the same.

    Richard Groberg (16:26)

    especially when you're dealing with positions.

    Brijinder S Minhas (16:29)

    When our team goes in, know, we can look at it with a fresh pair of eyes. And just because you've been doing something for the past 20 years in a particular way, there are other ways to do it. And if the clinicians and the practice owners are agreeable to that,

    We can show them ways that eventually will help them, will improve their outcomes, and will set them on track for a good, nice transaction.

    Griffin Jones (17:04)

    Tell me about how you do that specifically. How do you bring two competitors, or people who had historically been competitors, together virtually, as you say, how do you do that specifically before you bring them to potential buyers?

    Richard Groberg (17:04)

    And also frankly,

    Robert Goodman (17:17)

    Well, we run what we call process. And so what we do is we asked for a lot of data, financial data mostly, but staffing data and whatever. And so we look at that, we ask for that data using NDA and everything else, we'll say with it from both of the practices, as as we use this too. so as we get to understand the...

    dynamics, the financial dynamics and everything else associated with a given practice and we do it simultaneously with another one, that's when we can begin to say, hey, let's look at this. Maybe here are some economies, here are some things that we can do, some adjustments we can make in this practice in and of itself and the same thing in this practice. But boy, if we can put these together and as Brijinder has mentioned, as has Richard,

    that we shut down a lab in one of them and that sort of thing. That's when we begin to sort of mold everything together. And at the same time, we try to be, not try to be, we are, we're open with both groups and they have NDAs between themselves as well. And so, everybody likes to hold things for as long as they can in terms of disclosure. so we are sensitive to that and we allow for that in the process.

    up until a certain point in which we have to say, guys, we need to share certain things among you. And so we kind of try and do it that way.

    Richard Groberg (18:45)

    It's a little bit easier though, Griffin, because...

    Brijinder S Minhas (18:45)

    And we don't want folks

    to get the idea that the only way to do this, get two groups together is to shut down the lab. No, not at all. It may be that they are miles apart in terms of just travel distances and it's sharing of staff, sharing of responsibilities. And you know.

    the age-old saying, you you can't always control your revenue, but you can always control your expenses. So bringing your expenses down improves the financial picture for the combined entity. And that's what I think we can bring to the table very easily and very quickly and effectively.

    Robert Goodman (19:29)

    Yeah.

    Richard Groberg (19:30)

    when you put two practices together like that, you're no longer going to market with a one physician practice. You have multiple physicians, so you've taken away, relieved the biggest risk for a buyer of acquiring a one physician practice. I just want to make one more comment, Robert, sorry. Is that Griffin, when two groups are actually in this discussion with us, it's because they're thinking about selling.

    Robert Goodman (19:47)

    See you.

    Richard Groberg (19:55)

    So there's a predisposition that opens them up to possibilities that they wouldn't otherwise think of because they're thinking about selling and understand that as a one physician practice, they don't have a lot of options.

    Griffin Jones (20:07)

    Brijinder you talked about reducing expenditures. And I'm wondering if there are expenditures that are more common among single doc groups or they tend to maybe waste money or have to spend more money on certain things. Richard, I'm thinking of one of the first interviews I did with you and you talked about how business owners often they'll put this expense that's really more of a personal expense on the business and that vacation that's a business trip, they'll put...

    and it shows up as an expense and that can affect their multiple because of how it looks with their EBITDA. Is that more common? Are there other expenditures that are more common among single-dot groups?

    Richard Groberg (20:45)

    Well, that's the case with most practices of any size and part of MidCap or any other investment banking group working with them. The QV analysis will figure out what those are, add those back to show true profitability. you take a one, I'll give you an example. There was a one doctor practice that I worked with a couple of years ago that was potentially merging into a multi-doctor practice. This one doctor practice was generating a million and a half dollars a year.

    of revenues, of collections, but not profitable between their lab costs, their staff costs, their marketing, insurance, all the overhead, apart from those personal expenses. And if that practice had successfully merged into the other practice and generated the same volume, it would have probably generated half a million dollars a year of profit to the combined group because

    To pick up another 100 or 200 cycles, you don't need significant incremental front desk staff, nursing staff, lab staff. You might need a little bit of incremental. You combine marketing. You don't need more insurance. So all those expenses that are duplicative get saved when you're putting two groups together into one.

    Griffin Jones (22:02)

    Are there times where you all have to have hard conversations with people because especially if they've been competitors for a long time, they're probably thinking, my group is definitely way more valuable than this guy's. And then you get into things and is it sometimes the case that even though they might be the similar size that one group just has a lot more?

    economic value than the other and you have to have hard conversations with folks.

    Richard Groberg (22:31)

    I think the better question is when do you not have to do that if you've got two competitors merging? Of course.

    Brijinder S Minhas (22:33)

    Yeah.

    Robert Goodman (22:37)

    Yeah, yeah, I mean, there is a formula. You you've mentioned EBITDA a few minutes ago. And so what we try to do in terms of valuing things is say, look, combined, you guys generate $2 million in EBITDA, but a million and half of it comes from this group and a half of a million comes from this group. And that's how things are going to be split. As odd as that sounds in terms of

    of that seems pretty straightforward in terms of value. That's still a difficult conversation.

    Richard Groberg (23:08)

    yeah, might, again, a one doctor practice that's not making much money still thinks it's worth.

    Robert Goodman (23:15)

    Right. A whole lot more.

    Richard Groberg (23:16)

    much

    more than the economics. And there are some creative ways to structure. They've got a surgery center that can be sold to a third party, non-related to the business, selling off equipment, what happens to their AR. So there's a lot of creative financial engineering that we help with.

    Griffin Jones (23:34)

    We're talking about single doc groups, can we kind of put like two doctor groups? Are they generally in the same bucket, especially if both the docs are older? Are they often in this situation? And I can think of a situation where it was a two, maybe a three doctor group and was going to sell and there was a younger doc who was an associate and one of the partners was saying,

    I don't know if we can continue with this doc. I think we might have to part ways. And I was saying, try to avoid that at all costs because that's probably gonna be the tune of a lot of money for you with regard to multiple. Is that the case? And what advice would you have for those that are maybe two docs or maybe they've gotten associate, but we're not sure if this is working out.

    Do they need to make it work out?

    Robert Goodman (24:21)

    I'd say for the most part, yeah, they probably do because one of the biggest concerns I think that any of the buyers have is who's going to take over this practice in two years or three years or whatever. And we've got to transition it over even before that. And if you bring to the table somebody, you the seller, bring that person to the table, that adds value. And I think you said that before yourself. And if you don't have that...

    It's not a showstopper. It just makes the transaction that much harder at the end of the day because they have the recruitment is is you know becomes a big factor and as you know as we all know, know the number of REIs that are available is somewhat limited and despite the fact that OBGYNs or GYNs are are coming into the mix and providing certain services you know, they're not they're not they're not REIs and and

    You know, they add value up to a point and some add value fully, but they're still not necessarily board certified REIs, most folks.

    Richard Groberg (25:21)

    Yeah, I can

    tell you from two doctor practices to four doctor practices from when I was selling practices to having recently been on the buy side. If you're not, if the transaction itself is not taking care of and locking in the younger physicians, the buyers either are going to pay a lower valuation because they're going to take care of the lower physicians or require you to. And I've seen a lot of transactions recently where

    The sellers, the buyers have required the seller to give some of the rollover equity or bonuses to the younger physicians, vesting over time to lock them in. Again, otherwise, you're buying something where your principal asset is getting ready to retire and leave after cashing out. So it's important to be able to have, lock in the next generation of leadership.

    Griffin Jones (26:10)

    Bridginder, what's the timing that doctors should begin to think about this? you'd said a bit further out, think people often think, well, I'm not gonna retire soon. But to them, they think, I'm not gonna retire within two years. And so therefore, I don't need to think about it. But it's further out that they need to start thinking about this, isn't it?

    Brijinder S Minhas (26:34)

    I would say if the thought process is that you want to retire between 65 and 70, you should start this process of start talking to folks or get your house in gear. I'd say start at 55.

    Griffin Jones (26:51)

    That's a lot of time in advance. Why so much time?

    Brijinder S Minhas (26:54)

    because it takes time. It takes time to get your mind hewn into the whole concept of, know, suddenly I'm gonna be working with other people. I'm gonna have to be more mindful of colleagues. I'm not gonna be calling all the shots. And if you've been doing that all your life, it takes time to...

    get that mindset ready. you know, even in a situation where we've got the physicians have a reasonably long runway, the buyers want five-year contracts, you know.

    And if the contract is any less, like it's three years, the valuation goes down.

    So are there others?

    Griffin Jones (27:41)

    How do

    people react to this idea when you talk to them about it? You've worked with a lot of different fertility doctors in big markets and maybe they're a single-doc group, but there's a couple other single-doc groups in that market. When you talk to them about the idea of, maybe we should also try to find someone else for you to go to market with.

    Are they familiar with this idea typically? Have they thought about it in depth typically by the time you've talked to them? Or are you dropping a bomb on them that they've hardly considered?

    Brijinder S Minhas (28:12)

    It works both ways, but I think it's, we've all three of us have been having conversations and in fact, Scott as well, conversations in the field. And slowly, I think it's really, it's catching on. It's not that much of a bombshell. I think folks are coming to the realization that this is probably one of the best ways.

    that they are gonna achieve their goal.

    Robert Goodman (28:39)

    Yeah, we've been for the last few years doing email blasts pre-ASRM, even pre-MRSI and especially in the ones pre-ASRM. We try and talk about different topics and we always talk about one of them, the single doc practices and the things to look for and the things to think about. And so we've been trying to plant that

    seed, others too, not certainly up to us. And so I think to Brijinder's point, we try and get that out there. And even in the podcast, Griffin, that you did with Brijinder and I last year, we had some discussion about this as well. So we really try and point this stuff out as early as possible that they should consider these combinations as well as

    other physician recruitment for themselves as early as possible. It's daunting to consider a single doc practice hiring another REI. It's very expensive and they don't typically have the resources to do it. And so that's, we try to soften the blow by at least having, hopefully having these people read about it and think about it.

    Richard Groberg (29:45)

    The closer they are to retirement, Griffin, or the closer they are to thinking about retirement, the more receptive they become to this idea. And I've seen this in other areas of healthcare, because if you're 10 years from retirement, the thought of partnering with your competitor isn't attractive. But if you're thinking about it and it's getting closer to reality, and you see that you've got no alternative, other than perhaps bringing in a

    a junior partner who's going to cost you money upfront and wants their equity for next to nothing, they become more more receptive to the concept because there are fewer alternative scenarios.

    Robert Goodman (30:20)

    Right,

    because the alternative, if they don't do any of those things, is close up shop and, you know, sell somebody your chart or something like that. And, you you'll get $14 and that's about it.

    Griffin Jones (30:34)

    Yeah, that was going to be my question, Bob. Do you meet with people sometimes and you're just like, I'm sorry, it's too late. I can't help you. Does that ever happen?

    Robert Goodman (30:44)

    It's happened to me even prior to coming to MidCap. I spent some time working in the dental roll-up space and I definitely found it there where there were single dentist practices out of their homes, that sort of thing. We've all seen those and maybe we've even gone to those kinds of docs. And they're 65, 68 years old and it's like,

    Okay, I'm ready to go. Now what do I do? The ship has sailed.

    Griffin Jones (31:16)

    Yeah. Donate your equipment

    to a medical brigade going down to South America. That's pretty much what you can do at this point. How far apart can clinics be and still do this strategy? Like, do they have to be within 50 miles of each other? Can a clinic in Cleveland do this with a clinic in Detroit or do they have to be much closer typically?

    Robert Goodman (31:21)

    Yeah.

    Richard Groberg (31:38)

    geography is different if you live in New York City or LA or Chicago. Ten miles is a lifetime. But in other areas where, again, I've seen situations like Brijinder mentioned before, where they're far enough away that the labs make sense to stay open. But if one practice has three physicians and it's an hour, an hour and a half drive,

    Brijinder S Minhas (31:49)

    Yeah

    Richard Groberg (32:07)

    then you suddenly have physician support so that a one doctor practice, he or she can take a vacation. If they've got a big batch, they've got help with it. And there are some economies of scale. So every situation is unique. And sometimes it makes sense to merge them. And sometimes there are enough economies to scale without merging and closing facilities that it still works.

    Griffin Jones (32:33)

    You guys, MidCap has a reputation for being very helpful. From my experience, you all are very patient. Sometimes I feel like too patient. I want to come in and tell them like, wrap this up, move stuff along. But you all have this reputation for coming in and helping people even if they're not quite sure if they're going to sell. they're thinking, well, maybe we'll think about it in a year or two. You all have this sort of MO about earning the business and just

    building relationships. And so I've seen it where you all have come in and helped people with different things, even though they might not be engaged with you or they might not be selling their practice right now. Why do you do that?

    Robert Goodman (33:16)

    Well, I've been at MidCap the longest, so maybe I can answer that a little bit. It's a little bit of the philosophy within MidCap to do that. The healthcare vertical within MidCap is just one of the verticals. And MidCap's been around a lot longer than the healthcare vertical. And so I think some of it comes out of the philosophy of the original founders.

    And some of it, I think, comes out of our other managing director who's been there longer than I have, Scott Yoder. Obviously, know you know him and hopefully the audience that is listening to this knows Scott as well. So it comes out of him as well. And I think it's done him well during his years as a banker. I think

    I think it's the right way to go because selling your practice is like selling your child. And so it's a very emotional sort of thing. I mean, there a lot of people that are definitely dollars and cents focused and that's it. But people in the fertility space are way more emotional about things, I'd say, than some others, some other areas.

    Brijinder S Minhas (34:09)

    Very emotional.

    Robert Goodman (34:25)

    So it just takes time for people to get to really get comfortable with the idea of doing this. now that being said, do we try and push hard at different times? Of course we do. Because it's sooner or later, you know, we want to get a transaction done and we want to be compensated because the approach that we take is that we only get paid when a deal closes. And so

    We try to make sure that the folks that we connect with are of the right mindset. They have the business quality as well as the financial quality that will ultimately yield a good result for us. But we've got to push them along sometimes. But it does take time. And I think people do appreciate that.

    Richard Groberg (35:08)

    There's another reason why it's important to build a relationship. Selling a healthcare practice is not like you sell your home and the day it closes, you move out. Okay. In this case, when you sell a healthcare practice, in most cases, the next morning, you wake up and go back to work. But now you're not the landlord who owns your practice. You have a partner that paid a lot of money to buy your practice. There are some things that are going to change.

    and you have to coexist. So it's not just the dollars and cents of the deal. It's also finding the right partner and the working relationship and subtleties in the terms. And I've talked about this in some of my past podcasts with you and the fact that we've got people with significant healthcare experience and Bridginder and I have been in the industry, having those relationships formed over time helps.

    work the sellers through this very complicated once in a lifetime process that's not just I'm selling my house and I'm moving out tomorrow and I never have to deal with this again.

    Griffin Jones (36:12)

    What do you do when you come in and your incentives, your interests are very aligned with the practice owner because you're not taking some sort of retainer engagement upfront, you're being paid when they get paid. So it's in your interest to make sure that they have a healthy business. What are you doing in those times before they're ready to sell to get them prepared for whatever option they might choose in the future?

    Brijinder S Minhas (36:40)

    It really depends on the individual situation, know, the needs of the of the practice. I mean, we we look at it with multiple eyes and we look at every aspect of the practice. We get a lot of data, a lot of data, financial data, clinical data, and then come up with a a so-called composite picture, a composite evaluation.

    And sometimes, and we've experienced this, the time is not right, you know. All three of us have seen it where we say, well, I think you need to wait six months or wait a year, or this needs to be fixed, or this needs to be fixed, this needs to be fixed to be in a much better situation.

    Robert Goodman (37:28)

    And sometimes those same people, Brijinder's referring to, they have, they've already set some plans in motion for growth. And so we encourage them to continue those activities and let's see how that growth plays out. Cause if it does play out in the way that they think it plays out, that just puts them in a better position, puts us in a better position to help them as well.

    Richard Groberg (37:50)

    Yeah, and Griffin, if you go back to my selling a house analogy, before practice actually goes to market, that significant work we do is like, again, when you're selling a house, you don't just put it on the market. Someone comes in and sees where there are nicks or cracks or things that need to be cleaned up or touched up or improved or or, you know, something we need to wait six months until the market's better in order to do something. But.

    Unlike some of the other groups in the industry that represent sellers, we actually have experience in the industry. You can roll up our sleeves and work with those practices to position them at the right time and with the right, again, cleanup and modifications and posturing.

    Robert Goodman (38:34)

    Yeah, and I've been talking at various conferences over the years on behalf of MidCap and always talking about getting your house in order. And typically we are using it, selling your house as an example. In some cases, it's, you know, changing out furniture or bringing the landscaper in to make some changes outside, you know, or whatever it might be. But some of it's cosmetic and a lot of it's not. Richard talked about things that are not cosmetic.

    although maybe a little bit, but some of it's not cosmic. Some of it's like, you should get that radon test done maybe beforehand or something like that to see if you've got a problem.

    Griffin Jones (39:11)

    What specific advice would each of you give to practice owners?

    Richard Groberg (39:17)

    Every situation is unique. It's just like a fertility doctor can't prescribe the treatment for a patient without blood tests and lab tests and consultation and a diagnosis. And that's part of what we do is we've got to diagnose the practice. then those specific recommendations are custom designed and tailored.

    by analyzing each practice discussion with the owners and our understanding of the markets and who potential buyers are and what they're looking for.

    Robert Goodman (39:46)

    Right.

    If you've seen one practice, you've seen one practice. They're not all the same. There's obviously a lot of similarity. so and we all draw from our experiences and whether they're from the fertility space or working with dentists and ophthalmologists and others where I've dealt with from time to time in the past or surgery centers, whatever it might be. There are so many things that you can draw from and try to work with these folks on.

    And we have the credibility, we have the experience. I've been involved with four businesses and have successfully sold at least two of them. And I mean, personally. So, we've been there, we've been C-suite guys and in large healthcare businesses and other places. So, we think we have credibility and yeah, gray hair goes along with it.

    Brijinder S Minhas (40:37)

    One, two.

    Just a couple of points, know, Griffin, you ask a very important question. In our field, in the fertility world, outcomes, clinical outcomes are extremely important. You know, no network, no buyer wants to take on a practice that has substandard outcomes. And so we look at that very carefully. We look at

    Personnel costs, know, personnel costs are one of the biggest costs in a practice. We look at that. Marketing costs, you know, is the marketing effective? Is it, are you getting a payback on your marketing? Are you doing enough marketing? Are you doing too much? So all of these things feed into the equation and that's, you know,

    Richard Groberg (41:18)

    Or are you doing enough? They may not be doing enough.

    Robert Goodman (41:23)

    Yeah.

    Brijinder S Minhas (41:27)

    that all feeds into our assessment. And we do all of that prior to being engaged by the client.

    Robert Goodman (41:35)

    Yeah, and

    you know, we've had a lot of experience with a lot of practices. And now with Richard on board, I know we're going to be able to home this even more. And although we don't try to always talk about this, you know, we have a body of data that says this is what we typically see as the percentage of revenues that you're spending on marketing. And we see some people spend way above that. We see some people.

    spend way below that. I'm just using that as one example. And so, you know, we try to understand what they're trying to accomplish with whatever it is they're doing and say to them, how is it working and how are you judging whether it's working or not? In some cases, we find that, oh, yeah, we do all this stuff and blah, blah. But so, and how do you track it? Oh, I don't think we do track it. So there's a lot of things that we try to help them with.

    Griffin Jones (42:30)

    I hope that people take advantage of this and get in touch with you. I hope they do so before it's too late. I hope they do so as they're starting to think about things and not further down the line when you could have helped them even more. We'll be putting your different ways of being able to contact you in different places and people can always ask me for an introduction. But I consider myself to be someone that's pretty middle of the road.

    pleasantly persistent when it comes to sales. You all are so much more laid back than I am. And so you're all easy to talk to. Anybody that I've introduced you to has been happy that they've had a chance to talk to you. And it's just an easy, very, very low risk. I hope that some people take advantage of you. A lot of people already have.

    And I look forward to having all three of you back on the inside reproductive health podcast. Thanks for coming on gentlemen

MidCap Advisors
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Robert Goodman
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Richerd Groberg
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239 4 Must-Haves for Onboarding Fertility Doctors in 2025. Dr. Christine Mansfield and Dr. Renee Rivas

 
 

Today’s episode is paid content from our feature sponsor, who helps Inside Reproductive Health to deliver information for free, to you! Here, the Advertiser has editorial control. Feature sponsorship is not an endorsement, and does not necessarily reflect the views of Inside Reproductive Health.


There’s a lot for new fertility doctors to cover when they start at a new practice.

In this week’s episode of Inside Reproductive Health, Dr. Christine Mansfield and Dr. Renee Rivas discuss onboarding strategies for new REIs and share actionable advice from both the mentor and mentee perspectives.

Tune into this week’s episode to learn:

  • The 4 must-haves for onboarding new fertility doctors (and what makes it effective).

  • Systems for streamlining insurance authorization and patient hand-offs.

  • Tips for new REIs on templates and clear patient communication.

  • How physician liaisons can help connect new REIs to their community.

  • What veteran REIs and practice administrators should consider for future-ready onboarding.

Whether you’re a new fellow or a seasoned practice leader, this episode offers key insights for onboarding success.


P.S. If you liked Dr. Mansfield’s perspective, email her here.

  • [00:00:00] Christine Mansfield, MD: it should be super efficient so that you can chart, send your plan to the clinical and financial team, they take it and run with it, and then you're done, and everything's already well in the works, and the patient feels better taken care of too, that's my biggest advice, is just to maximize efficiency, like, figure out your consults, get down to, okay, here's the key things I know I have to say in this amount of time to make the patient know what I'm recommending for them or what testing I'm recommending, but also to keep your charting and all those things, just figure out automated systems for everything so that you know, you can be efficient and take care of as many patients as possible, but then, get home on time and not be home on your computer like, filling things out later 

    [00:00:45] Griffin Jones: Here's the phone book, kid. That was my onboarding for my first corporate job sales. hope have it a little bit better than that, but do they? Who does your credentialing with all the regulatory bodies and insurance companies? Who writes your policies and handbooks? Who introduces you to strategic partners egg banks and cryostorage?

    Who can you shadow? Who markets you as a brand new fertility physician? I have Dr. Christine Mansfield and Dr. Renee Rivas to answer these questions. They're colleagues at Aspire Fertility, a Prelude practice in the DFW area. I asked both of them to join because they're each at different stages in career.

    Dr. Mansfield is the on boarder and Dr. Rivas just got out of fellowship. going through all of this right now. Dr. Mansfield shares her system for insurance authorization to cue the patient from the financial team to the clinical team, to the lab team, and how Prelude then adopted that as best practice across other centers. She shares her advice for new doctors on templates, systems, having a few clear, effective things that need to be communicated patients repeatedly.

    Dr. Rivas talks about what her physician liaison does her and how Prelude's marketing system connects her to referring docs in her area. She also shares legwork that she doesn't have to do because of Prelude's onboarding system.

    If you're a veteran or a practice admin, this episode will help you map the onboarding REIs demand in a 2025 2026 world. If you're a resident or fellow or an REI looking to start at a new practice, this episode will help you prepare. You can tell that Dr. Mansfield is a mentor at heart, I suspect. Dr. Rivas may soon be too. be too shy about reaching out to them and them what you liked about their point of view. Email them, them on LinkedIn. you're more comfortable with me making the introduction, will of course oblige. send me an email a DM. Enjoy this conversation about REI physician onboarding doctors. Christine Manfield and Renee Rivas. 

    [00:02:47] Announcer: Today's episode is paid content from our feature sponsor, who helps Inside Reproductive Health to deliver information for free to you. Here, the advertiser has editorial control. Feature sponsorship is not an endorsement and does not necessarily reflect the views of Inside Reproductive Health.

    [00:03:05] Griffin Jones: Dr. Mansfield, Christine, Dr. Rivas, Renee, welcome to the Inside Reproductive Health podcast. 

    [00:03:11] Christine Mansfield, MD: Thank you for having us.

    [00:03:12] Griffin Jones: I want to talk to you about new physician onboarding because I think the days of just throwing new docs to the lions. It might be over, or at least it's probably a good idea if they are. you are not so new to the field, but also the old timers would still probably consider you pretty new. So I'm wondering how much has changed in the last five, ten years. Maybe we start off with a baseline of what what's changed. Onboarding typically is for docs. You've done it a couple of times at different practices, at fellowship. What does it usually involve? 

    [00:03:52] Christine Mansfield, MD: Well, it's kind of a process of steps from all the physical aspects of getting set up to be, you know, practicing, credentialed, have the right equipment, have the right logins, to, knowing how the practice flow is, how the systems that operate in the practice, how you fit in and what your role is, and, also, your own practices that you integrate into your daily clinical practice.

    So it's a pretty broad from the nuts and bolts of, having insurance contracts and all of those things to what's your system when you see patients and how does the clinic system work. You know, effect around you. So, It's changed a lot over the years and practices have changed a lot in general. you know, It used to be more, mom and pop, private practices. And now there's large clinic networks that all work together. So there's been some big shifts over, my career, even in just in our field. and it's still changing.

    [00:04:41] Griffin Jones: Those systems, is that just getting trained on the EMR or tell me more about that? 

    [00:04:47] Christine Mansfield, MD: I would say of a whole, you know, set of things that, you know, just to get up to speed with being able to practice, knowing the EMR, knowing how to chart the EMR, like with note templates you know, resources are there that you could use and what you have to build of your own setting up the scheduling template, how does your Physical schedule look like when you do procedures, when you do consults, building out with your office manager, your admin team, what all of those pieces of your day to day look like all have to be done kind of at the beginning. There's quite a bit of work that goes into setting up your clinical flow right from the start.

    [00:05:18] Griffin Jones: long does that take?

    [00:05:19] Christine Mansfield, MD: easily it takes a good three months. We kind of operate in a 30, 60, 90 day goal set now that, the quicker that we know a new doc is joining us, the faster we can start to have them ready to hit the ground running. And, you know, even in Texas, just to get a license can take 8 to 12 months. And, you know, to get hospital credentials, you have to have your license and to get on insurance, to be on their network list, you have to have your license. So, know, The quicker we can start some of those, processes ahead of time with a new physician, the better off you know, and that it doesn't always work out that way So, sometimes we have to adjust our timeline based on where they're at from a licensing, moving, you know, all those. Types of standpoint, but easily it can take, you know, two to three months to have a, a new doc fully up and running.

    [00:06:05] Griffin Jones: Renee's smiling throughout these answers. Renee, are you still going through all of this? You're, so you're part of the 2024 class of fellows. I think this episode will air in January of 25. We're recording it in November of 24. Are you still doing this? Have you just finished?

    [00:06:22] Renee Rivas: Yeah, so I've been here for almost two months now, and there's still bits of this stuff that's still coming through. So she mentioned about credentialing and so on at hospitals, so there's this long application, and then you go back and forth, and then they have their committee meeting date where they go over everything, and then you get their approval, and then you have to go in and, do the badging, they want you to watch these educational videos on ramping, and then you got to go and do whatever their EHR training is as well, and so there's like all these things that at every step they come up. 

    [00:06:48] Griffin Jones: What were you expecting for onboarding, Renee?

    [00:06:53] Renee Rivas: I thought it would be somewhat like that it's a little different I've trained in all sorts of different places and there's a general kind of theme that happens with it. Actually one day I should probably get together all the different badges I've had from everywhere I've been and put them together in something. But there is, there's a bit of a theme to it the EHR, like the electronic health record is. It's very different in most places, even if they have the same system. And I've been spending a lot of time trying to get used to that. If you're even just trying to look up the basics of somebody's like cycle records and so on, there's like multiple ways to get to the same location and then click and then what's the best way if you wanted to show them what is the graphical interface that would make the most sense in somebody who doesn't know as much about it, or, there's like all these little tips and tricks and things that you don't know. You don't realize going into it, and so there's all these, I'm still like, finding all sorts of things just in the computer system. 

    [00:07:39] Griffin Jones: Who helps you with all that? Is it Christine over your shoulders? No, double click on that. No, no, no, right click and then double click.

    [00:07:47] Renee Rivas: I'll be like, this seems like this is the place where this is. And she's oh yeah, but yeah, but then you gotta click this other, there's all sorts of like weird little things, or like you gotta get it then upload it on your phone because if you want to push through meds, have to have the pin to get set up there's like all this stuff. and I'm like, I've used all these things before, but it's just a different, System for all of it and it's new numbers and new whatever, but then we actually have really nice staff here too. And so there's some people are literally, I'll be like, okay, what are, what do I do with this part? Or where do I find this?

    Or when you're looking for this, how do you get there? And then they'll just show me like, what's their different way of getting in. I'll be like, oh, I haven't gone that route yet.

    [00:08:20] Griffin Jones: Is there an orientation with a syllabus and all of the supported materials organized in one place? 

    [00:08:27] Christine Mansfield, MD: we've kind of Developed, because when I would say I've been with our network almost the beginning, like since Veer Prelude and then onto Inception and, pretty much it seemed like every time you had someone new, you were kind of rewriting. The wheel, you know, with just what to do, and there wasn't ever a system, but we've actually gotten to a pretty good place point where we have sort of a.

    so much for joining us today, and we hope to see you in the next session. Bye. Bye. And then we have like HR who has to, you know, get you in and show you, you know, they kind of go through a whole corporate culture and what do we mean and what are all the pieces of our company that function together, like, from, you know, our egg bank to our, cryo storage and, you know, just doing all those things, but then, getting you on site and knowing, typically what we did, like with Renee, the first couple of weeks, out a schedule of like, okay, before We're going to have you work with every section of the practice so you know what they do and how you'll interact with them and what their jobs are. So, like, She hung out with the admin staff and how they scheduled new patients. She, you know, got to see financial counseling and, like, what types of things they're talking about and what that side looks like. Obviously, not her specialty, but you have to know those things. And back in the lab with Dr. Stout, our, lab directors, so she can see, okay, what's their flow in paperwork and scheduling. And then we, you know, obviously have new doctors shadow our physicians, because we all have different practice styles and consult styles, way we, you know, For the most part, we all practice similarly, but just little, you know, tidbits to learn in terms of how to interact with patients and, you know, how we slightly might chart differently or, you know, what are strengths and, you know, pieces that you can pick up to match what you want to have as your own style later.

    And, then there's the whole marketing a new physician. So that's, um, It's a whole piece of, you know, getting Renee out there in the community to, you know, meet our referring doctors to raise awareness, about her background and, you know, what makes her special as a provider. And we have a whole schedule, just almost a blitz of going to different practices, meeting physicians, , potential patients out on social media, you know, so the marketing side of getting a new doctor busy is also quite important, you know, to have collateral for their business cards, their bios, their social media, their headshots, like all of that piece, you want to have those things ready as quick as you can when they hit the door.

     Yeah, that's how you make those connections that, you know, many times will bring in your first patients to, you know, directly refer to you.

    [00:11:07] Griffin Jones: Am I correct in understanding that some of the phases of this onboarding falls with the network and some falls with the practice? So like the credentialing, the HR, is that all happening at the network 

    [00:11:18] Christine Mansfield, MD: Yes, network level marketing, um, we have our onsite liaison, but it's also a whole team that actually works on onboarding new physicians to help with the, the network helps with that. Marketing collateral all goes through, pretty. , centralized process, for where to order collateral, where to upload, to where she's going and who she's meeting to just kind of maximize efficiency you know, a digital marking plan, that mainly is network based, although we do some of our own, on site social media posts and videos and those things So it is definitely a combination of on site and network based resources when we onboard.

    [00:11:53] Griffin Jones: Tell me a little bit about what happens with the credentialing team. What do they do?

    [00:11:57] Christine Mansfield, MD: We upload all of the documents, like licenses. Diplomas, certificates, and they will go through, we have to electronically designate them as our person to go through and do the actual credentialing. And then usually once the packet is done, ready to go to the medical board at the hospital, then we sign off on it electronically, usually with like a docu sign. You don't want your new doctors having to manually do this stuff. You want them to be, out learning the practice, out meeting providers. 

    [00:12:28] Griffin Jones: Did new doctors manually do this stuff? Before, prelude that had this team, like, docs were doing this on their own, they were going and filing and, and so all you have to do is give them your license and your information and designate them as your power of attorney or whatever, or just give 

    [00:12:48] Renee Rivas: they have a part on the website where you can designate them and then it gives them access and then they can log in under the same heading and adjust things for you. You have to send them your, your copies of everything in advance and so on, but then they can do that and then, particularly if you're doing credentialing at more than one place and that's super helpful. going everywhere.

    [00:13:05] Griffin Jones: what's HR onboarding been like? Renee, I am thinking of Toby in the office and, what's it been like for you? 

    [00:13:12] Renee Rivas: It's just like a normal job. But then you just have all this other documentation related to your training and, licensing and all that stuff.

    [00:13:17] Christine Mansfield, MD: They, have network contracts for those items so we don't again, not reinventing the wheel, you're just kind of sliding into what the research has already been done on how to do

    [00:13:26] Griffin Jones: how has this process evolved over years, Christine? Is Renee experiencing the same that you first experienced?

    [00:13:37] Christine Mansfield, MD: Even when I went to Tucson or came back to Dallas I had to spearhead a lot more of that than now, just as far as So, I just kind of showed up and they gave me a task and some information, but I didn't necessarily have a marketing plan. So, I sat down with the marketing, professional, and we just had to map that out ourselves. So you know, A lot of things I would say it's nice when you kind of go into a more operational practice and network because, a lot of the newer docs aren't having to do all that, which it's, it's a good learning experience for, knowing how to grow a practice. I've done it several times, but that being said, it's very time consuming and to, to go through the beginning.

    We've got a list of, every provider in Dallas. what the practices are, what, areas, you know, are going to be high yield for referrals to our particular practice. So, very strategic in getting her out to the right people. Most important places first, so that, you know, she has those relationships early on, rather than having to map out her own marketing plan, or, you know, her own social media posts, or those things, it's really nice to be automated. Because I will say, even in 2019, when I got here, we really didn't have any of that.

    [00:14:40] Griffin Jones: I want to ask about how that roadmaps evolved and I'll direct that to Renee in a second. But Christine, you were in Tucson, you moved back to Dallas. You could have went and worked for any number of practices. It's a big market. There's a lot of really good practices there. You decided to stay within the Prelude Network family. did you decide that?

    [00:15:04] Christine Mansfield, MD: We had some personal reasons, even though we we loved Arizona, the practice was doing amazingly well. It wasn't, you know, a practice issue. And in fact, it was hard to leave because it was doing so well, but, we needed to be in a bigger city for my husband's job for some needs with my children.

    And so I actually looked at several options. I looked inside the network. I looked outside the network. One of the things that I was, And the other thing that I was really you know, Dulles was one of the areas they had that it felt like would be a good match for me and it was high on our list. they also offered other leadership opportunities at some other practice locations that I did consider as well. Some physicians have a bad experience with corporate. Partnership, my particular experience has actually been good. And, the management teams I've worked with, a lot of them have actually been there now for quite a while. So, We had some background together and and I felt like that our interactions had been good and that I have been treated well during the process. So, 

    [00:15:56] Griffin Jones: What's made them Good?

    [00:15:57] Christine Mansfield, MD: I would say they may not always have things right, but they were also willing, if their systems were not good to make change and to take feedback. in my mind, a good corporate partner is not going to try to dictate your day to day, your clinical management, your protocols, and to a degree, how you run your clinic and staff, because so much has to be true leadership on site, but give you the right of things that you don't want to do as part of your practice. Billing, marketing, those things you have to be involved in. But, do I want to have to, do extensive coding on all my patients to make sure we're well paid? No, I really want to know that someone can handle that side of it for you so you can focus on growing your Practice and being a good physician because so much of medicine is still a business and nobody preps you for that when you come out of medical school you know how to be a good doctor, but nobody really knows how to run a business. you learn a lot when you've been in practice a while and you've been at several locations or built things more from the ground up, but you also know that's not what I enjoy.

    That's not where my talent is. And knowing that I have someone who can, Help with aspects of the practice to make it successful that I don't have to personally manage. I mean, that's huge, both for life quality and, for practice satisfaction and, if the relationships are structured correctly, then for income too.

    So it's a win win we both have the same goals, as long as everybody knows what their strengths and what they bring to the table as far as a partnership.

    [00:17:19] Griffin Jones: You said that there were some things that maybe they didn't get right in the beginning, but they were open to change. And I wonder if you can think of a couple examples that you'd be willing to share. And one of the things that impressed me about TJ when I've had him on the show, I probably have a favorable bias towards TJ because we've done business together and one thing that impressed me was I asked him a similar question. and he was really forthcoming. He said, look, we got this wrong. These were the consequences from it, and this is how I fixed it. it just impressed me that he would share that, and I wonder if there's examples that you can think of you know, like, you know what, this was not working before, and we changed it. 

    [00:17:55] Christine Mansfield, MD: Corporates always, in general, trying to create a system to help with things. So, whether it's, doing insurance verifications, doing financial clearances and consults and insurance offs for treatment cycles.

    And so, their goal has been to provide as much services to the clinic of those sort that are off site. So, we don't have to employ staff on site to do everything, like reinvent the wheel, just to have centralized services for a lot of those things. And when they originally started doing insurance authorizations, their system sucked, they didn't really have a tracking mechanism. And, I am a big systems person because I mean, if systems are in place, you can run efficiently. You're not rethinking everything. you know, If you're just sort of doing Head on fire kind of approach that the most urgent pressing MAG patient, because they've been waiting, is the next on the list.

    You're never getting ahead. And so there really wasn't a tracking mechanism for the staff. Okay, which offs do I need to run first? How, what's the timeline on this off for this patient to start on the date that she wants to? So one of the things that we developed here that I have always used in my practice was sort of a cue, like a, you know, a running list working document between the clinical team, the lab team, and the financial team To okay, who are the patients coming up?

    Whose insurance? Who's self pay? Have they been cleared? Clinically, is there anything we need to be prepped for? Are they, you know, Any special thing with the lab? Or do we have too many starts in one week where we might be worried about coverage or they didn't have a system for how to work the list. They just had a random list and tasks coming in and no prioritization system. So, RQ and tried to integrate it into the EMR, which has been partially successful, but it's still a work in progress. But trying to develop a tool where all three, , can interact is, You know, it's a good goal, because otherwise, most clinics just operate on a, I get a task, I get to it in a list of, but sometimes there's ones that are more high priority, a patient who needs to start in two weeks versus someone who's starting in three months.

    And if you don't work them in a priority system, it doesn't work as well. So, They've integrated that into the EMR. We've had to have some feedback on how they are tracking like where those things are at to communicate to the clinical team. So that's been a work in progress, but something they've definitely improved on.

    And so, I think having that kind of dialogue that you can take pieces of things from different practices that are well and make a tool that a lot of practices could benefit from, but you need that input and you need to be willing to take that input. So, I think that's 1 thing they're doing much better over time. 

    [00:20:20] Griffin Jones: did that Practice remain, meaning that system of operation, remain within Aspire, or was that implemented at other practices throughout the network? 

    [00:20:29] Christine Mansfield, MD: It went into EIVF for other practices. So it's actually a tool in Practice Edge, which is the, administrative tool that the financial kind of sits on top of EIVF, 

    [00:20:38] Renee Rivas: It was interesting. We get people from referrals from all over, right? And so then basically with our marketing team they have pattern and where they go and they visit people on a monthly basis. And so Diana who's our head positional liaison, she basically was like, okay, well let's go here.

    And then this one. And then like on subsequent weeks, she says she tries to keep it down to just, one day a week, and it's usually just for a few hours in like a morning or an early afternoon. We'll go around, stop in, see people try to get a few minutes with one of the physicians or a couple of them that are in the group, depending on who's there that day. It's really nice, actually, because particularly if you're in training, you're used to being able to interact with the people that, You see these referrals from and then you can reach out to them and say, oh, hey, I saw your patient, blah, blah, blah, and coordinate versus in this, it's a different kind of feel because you see that there's a referral on it and who that is, but then you're like, oh, wait, I don't have their contact info.

    And usually in like a university setting, there is a way of messaging them within Her job is to make sure that these patients are getting that same electronic medical system and that doesn't exist in this void. So it is nice to actually get to meet them so that when you see one of their patients and send them something, then you can talk about it if needed and discuss and kind of plan for things.

    Yeah, so she set up like different offices that are in the same area and generally you don't want to be driving back and forth and back and forth, as you mentioned, like To have a focused area so that you can hit a lot of different offices in that same region and then, for other places so there's like Plano, then there was like a Richardson area, and then there was like North Dallas, and we went to Louisville and Flower Mound last week, and we've been hopping around to get some of those areas in. then occasionally there's like maybe once a month or so we've been doing like a dinner so that we can meet, because like I said, I'm stopping in and if the, some of these offices have like satellites and so on, so it's not like everyone's there all the time or someone will be in the OR, so then you can actually meet everyone. 

    [00:22:28] Griffin Jones: Be honest, you can't lie it's the holiday season, so you gotta be forthcoming. Would you do that all if you didn't have a liaison , giving you that kind of structure?

    [00:22:37] Renee Rivas: I don't know, to be honest, I don't know if it would occur to me to have that level of structure. I'd like to think so. But it's just that she really knows the area, right? I wouldn't know that, I'd be like on like Google Maps or something and looking at these and being like, Oh, what about this group?

    And, asking people like, Oh, do ever see people from this area? Or, who do they refer to, or who do you even talk to, it would I don't think it would go near as smoothly.

    [00:22:59] Griffin Jones: Does that include having a relationship with some of the other docs and some of the there, so, you know, this person's office manager is really into the Yankees, and, like, do you get that kind of intel?

    [00:23:11] Renee Rivas: There's an element of we'll walk in and she'll often know the office manager that's there or She'd be like, Oh, hey, do you need this? Or, do you have this? What about this? And she'll know all the little details about a lot of the people that are there.

    [00:23:21] Griffin Jones: Do you feel like you're starting to make meaningful relationships with referring docs, or do you feel like you're just a baby step into a really long process?

    [00:23:29] Renee Rivas: I think it's probably more the second, to be honest, I'm getting to meet people, but it's still the first time usually, so it's not like I'm getting a whole lot of back and forth there and there's an element too that it's OBGYNs are kind of your people, that's often why a lot of us in medicine get into different areas, because you feel like these are your kind of people that you get along with, so that part is nice too, but I'd say it's still baby steps.

    [00:23:49] Griffin Jones: So I could see that would be useful having that kind of structure because especially if it's a longer term process, the likelihood of you sticking with it is if you have a personal trainer, right? If you have someone laying out the meal plan and the workout, it's a lot easier to stick to the protocol. I suspect that's where many docs have fallen off in the beginning is they go to an office and they say, Oh, well, I tried. And, that's not exactly how relationships are built. What advice, Christine, have you given to Dr. Rivas during this, whether it's about the marketing bootcamp or anything, what sage wisdom have you imparted on her? 

    [00:24:28] Christine Mansfield, MD: Number one, find your good work life balance. I think that, piece is super important. And, my kids are older now. Different structures, schedule, and Renee's kids are younger. So different phases of life, different, schedules work better and kind of make those things work for your long term happiness. then, as part of that, maximize your efficiency. That piece, I can't say enough, physical time doing things doesn't always mean you did it better, and you shouldn't be reinventing the wheel on a lot of things. I really most days try to take home very little charting or work. I mean, I might answer phone calls, messages, you know, but. When I leave, my notes are done. And, the way you do that is to have really good templates so you're not retyping a note every time you see a new patient. It should be most of the things we do are very protocol driven and so should our charting.

    So it should be super efficient so that you can chart, send your plan to the clinical and financial team, they take it and run with it, and then you're done, and everything's already well in the works, and the patient feels better taken care of too, that's my biggest advice, is just to maximize efficiency, like, figure out your consults, get down to, okay, here's the key things I know I have to say in this amount of time to make the patient know what I'm recommending for them or what testing I'm recommending, but also to keep your charting and all those things, just figure out automated systems for everything so that you know, you can be efficient and take care of as many patients as possible, but then, get home on time and not be home on your computer like, filling things out later.

    That's probably the biggest advice. Don't linger, just stressing over things. Just go ahead and find your systems and be efficient.

    [00:26:04] Griffin Jones: Notes is one thing, I imagine there's other things. What are some of those other systems that you have to automate?

    [00:26:09] Christine Mansfield, MD: I would say, having a system of what happens to your patient's journey, and the good thing is we kind of have that, that Renee came into that, but, sometimes that's not always there, we have sort of a clinical team that works together, some patient, some practices, you might show up and here's your MA and your team and you figure it out, most of my consults now are 30 minutes, whether it's a new patient or whether it's a follow up, you know, I always recommend that newer docs start with 45 or so, and then, see how they do, and then many of them can cut that down. If it's a brand new patient, no testing or anything, you walk through the diagnostics mention treatment steps, that plan goes to the clinical team to help, reach out and make sure they know how to get their testing scheduled, and to the financial team to check costs, same thing with a follow up, once we decide their treatment plan, IVF plan, IUI plan, it goes to the clinical team to start executing those steps, and the financial team to help the patient figure out those aspects of it A lot of those things are built, but not everyone walks into that. And I think, just having systems for those things patients know if things run well I tell them my insurance team is going to call them within a day, having those steps be really automated, you just have to make sure your team can deliver on what you're telling patients. and then also procedure wise, being efficient , back in the OR.

    And it's nice because we have our clinic and go back and forth, between the clinical side. Some practices have separate clinics and labs. So, making sure you're efficient. But, luckily we have a lot of things already here that, she can use and tailor to, schedule.

    [00:27:34] Griffin Jones: How does that level of protocols or being protocol driven in that way compare to maybe other practices or even how does it compare to years ago? it more protocol driven? How has that evolved?

    [00:27:50] Christine Mansfield, MD: Nobody dictates physicians, how they should practice, but we, try to as a group, one thing I really encourage is that we meet and talk about, okay, If we're doing an antagonist protocol, here's what our general structure is.

    You can change things, but you want the nurses to be able to know, this is how I order, this is how I take care of a patient when you give me this protocol. We really just want to try to all be in agreement about major things. Obviously you might tailor individual treatment decisions to a patient.

    That's always fine we all kind of have the same general, Types of systems so the staff can take it and run. I think having those conversations, because sometimes it changes as the science evolves. When they plan their treatment, you're not reinventing the wheel every time again.

    [00:28:30] Griffin Jones: Is it harder to as many templates or as many effective templates in the absence of having lots of partners at different practice?

    [00:28:42] Christine Mansfield, MD: We don't all have to chart the same, but just having a template you can take and tailor to your own, like we have an note. Most docs aren't going to need to change that. It's pretty basic. It's got all the right information. You can add anything and you need. Now, on a consult note, your consult language be slightly different than what I chart.

    Yeah, but you can still take my note and alter that. To tailor to what you're documenting but a lot of the procedure notes and things like that, once they're there, they're great resources. So that's what I told all the docs. The one good thing about EIVF, you can access Any clinical template in our network.

    You just have to talk to them. If you meet a doc and they're telling you about some templates that they have, which I always share my templates, they can upload them right in and you can take those notes and tailor them. So don't rewrite things. Just take the resources that are there and make them what you need.

    [00:29:30] Griffin Jones: Maximizing efficiency in these ways is partly in service to making it work with regard to your schedule. So what's that been like, Renee? What is making it work with regard to your schedule? 

    [00:29:42] Renee Rivas: There's an awful lot of different notes to go through and things that we have, and they're so useful, you have no idea, like you go do a procedure, you need to go do a documentation on it, a lot of them are really straightforward, you tend to do the same kind of things, maybe we'll put a note in there like an extra little note. Tidbit on something that you did about it that made it easier or something like that. But, for the most part they're very similar and so it's nice just to be able to go in and I'll be like, Oh, wait, did E& D, so where's that little note at? And I can just go through, click through, it makes it very straightforward in terms of having that set up. In terms of finding out like why it was done and things like that's also helpful too because sometimes when you go in they'll want to talk to you about it. In terms of getting like new notes set up, that's usually, there's a couple of ones. DR. And it maybe you spend a little more time where you want to make sure when I want to talk about it in this order and so like mentally this is my arrangement.

    So maybe I want to somewhat how this note is structured a bit, so that like when I'm going through it makes a bit more sense because that's just how I'm thinking through the discussion. So I've made like tweaks and stuff like that to some of the templates and I found that It's pretty helpful but, there are a lot of ones that are available, and so it's not like I have to completely reinvent it.

    I can often find bits of that in other people's, or if I look and see what different consults are about, or a patient who had this thing, and I look at their notes, and I'll say, oh wait, they have this sort of language or phrasing or whatever that's used, and you can borrow that and adjust it, and it just makes it a little bit easier, I think, to have much available already. 

    [00:31:01] Griffin Jones: How has the workload been with regard to using efficiency as a means of making the workload manageable and still having a life outside of work? So, You've been on a bit of a seesaw the last 15 years, undergrad, then med school is pretty intense, and maybe fourth year of med school is a little bit less intense, but then you're in residency, which is ultra intense, and then you're in fellowship, which is maybe a little bit less, especially third year.

    Now you're in the workforce. What has that been like, and, does it feel really intense, and how do you use the efficiency to make it work? 

    [00:31:39] Renee Rivas: Residency is definitely the worst part of it. But, once you get used to doing 24 and longer hour shifts and figure out how that goes I don't really do those anymore. I'm not on the OP floor.

    Honestly, all of it just seems so much better. I had my oldest daughter when I was a resident, and so, there were a lot of times where I'd be like, oh, look, there she is, she's going to bed now, and I still have to finish charting and so on, and then in fellowship I had my second child, and so it was.

    I got to spend more time with her when she was younger and it just feels I have a third one now. But I feel like I get a lot more time as it's gone on because a lot of the demands outside are not so terrible and then honestly OBGYN, whole thing is just all about efficiency. Like I can't tell you how many people are like, oh you got to have like your note system set up right or what's your template or people will talk about their different like Epic is a common one that you use when you're in training and stuff and Residency and Fellowship was like a EMR. It's just one of those things that you have to use in order to have all that efficiency down. So it's, it's a huge part of everything. And honestly, for me, I feel like I probably have been stressing about that aspect more because I spent so much time trying to make sure that I had that down to make it easier. The other end of it, too, is that even though I know what I'm writing in, I'm used to doing a lot more of the legwork myself to make sure these things happen when I'm putting this here, I'm like, oh, follow this and make sure they have the schedule. I'm used to opening up their schedule and making them that appointment slot and putting it in and here, that's a lot more. Or I can ask somebody else to do it, or I can just put it in my note and then send that to someone and there's a way of like making tasks and things like that. And so a lot of that gets offloaded and so realizing the amount of things that I can shift around like that and get help from the other staff in terms of doing this is like so amazing. So it's just learning all those different things and delegating and learning how to use that system. Another part of it too is just like in learning all this so I'm thinking when I'm putting in my note to do these steps next and I'm sending it to someone, one of the nice things about when I was onboarding initially and seeing people in all the different departments was I was like, okay, so you see this, what does this mean to you? Like how do you interpret what this is used? So that I know what they're getting out of it. So that I'm not asking them to do something, but they don't realize that's exactly what I mean. So having that time in the beginning just to make sure that those messages are clear, and so I can see, Dr. Mansfield does her consult and puts that in, that she's actually asking them to do this part or not to do this part, or, you get all the subtleties of that little bit of communication as well. 

    [00:33:59] Griffin Jones: and so all of these you might take for granted, this legwork that you don't have to do now, but they're the results of systems, right? Like you can't just delegate it to somebody else without a system, right? You need some sort of operational infrastructure to train that tell them what to do. We've we've talked a lot about it, but can you tell me more about that?

    [00:34:19] Renee Rivas: Sometimes we'll do some of our diagnostic testing on someone, and they haven't been, They've been referred to us to do like an HSG, so like a tube check. And this is often a test that's hard to schedule. It's not set up for your OBGYN generalist to have in their office to do it themselves. If you try to have it done at a radiology department, it's not offered in a lot of places. It's one of those things that we're really good at doing. That it's hard to get in a lot of other places, but sometimes, another provider will be seeing this patient and have an infertility concern and they'll want to make sure their tubes are open but maybe they're not quite ready to do like a full referral and have you take over their care in that regard.

    They'll just want an HSG. and so they will refer for that and then you can meet them, meet the patient do their HSG, but then that record has to get back to them. And so you're like, oh, that makes sense, right? But the thing is, again, the different medical systems. And so I see the patient, I talk to the patient, I introduce myself.

    If they didn't, they wanted to come in for treatment, then I've already had that. I can tell the provider, oh, I saw your patient, thanks for, referring them, whatever. So there's that kind of back and forth. But then there's the other part of like, how does that. Information then get back to the provider, so that's referral, right?

    So then I have to know which office staff to reach out to, to send them my note, to send them the documentation, to send them images so that it gets back to them, and then how's that all process work? Each of those is like a learning point of how to it's like the nitty gritty stuff, but it's how to make all that happen. 

    [00:35:34] Griffin Jones: You've alluded to some of the lessons that Dr. Mansfield has shared with you along the way, but does any advice really stick out in your mind, or is there something that you watched her do you thought, that's an example that I want to emulate?

    [00:35:49] Renee Rivas: So many things. Just that like what I just mentioned to you, she's been so thoughtful when I first started I was like, where is this at? Who are these people? Everything is so new, right? once you get more comfortable being in the office. And it's been so nice because it's like, it doesn't feel like it's all coming at me at once.

    It doesn't feel overwhelming. It's like she seems to sense like right when I'm, Getting the stage figured out, then you're like, add another little level to it. I don't know. It's been so great.

    [00:36:12] Griffin Jones: What further things do you think will come into onboarding, like if you could wave a magic wand and either get rid of some steps or have more structure around certain steps across the field, what do you think? need more support with, with regard to onboarding.

    [00:36:28] Renee Rivas: There's a lot of like components that go into that, to be honest. It's really amazing to have that kind of admin. I can't tell you how nice it is to have that admin support. Especially with the credentialing, that's the stuff that takes so long. As much as it gets offloaded for me in this process, there's still a lot, because I have all the documents, right?

    They don't just have those, so I have to send it to them. But that is such a huge part of it, and then I mentioned credentialing, and I was talking about hospital, but it's also, like, all the insurance carriers. You have to get credentials for each and every single one of those I mean, That's what it means that somebody's in network, out of network, takes that insurance. such a huge thing. It would be so nice if we had a way of on ramping that, or just in general, I mean, if you're talking about massive systems the credentialing process for each hospital, they all want the same information, but you have to fill out a separate application for each and every one that you Like, Wouldn't it be nice if you had an actual unified system? There's a common application for medical licensing, but it still has state specific requirements, I filled out the universal one before, but it still wasn't enough, because I had to do all this extra stuff that was specific to Texas there's a jurisprudence exam that you have to take that nobody else does. We're talking about systems here, but if this existed on a larger scale, so that they could just look at your other records. at hospitals before, other hospitals wouldn't it be nice if they could just see that, you've done X number of cystoscopies, and you don't have to go back and find the number of records of those that you actually did, and it's just there?

    Wouldn't that be so amazing? know, that's a bigger issue. 

    [00:37:49] Griffin Jones: There's an AI opportunity for someone listening. Christine, it seems like I've gleaned from this conversation that you enjoy this mentorship role. If I'm not inferring too much, why is that?

    [00:38:01] Christine Mansfield, MD: When you go through training, you end up just working with different providers who just have, like, such an impact even when you choose a specialty, like, Renee was saying, you meet your people and you just, find those special people who kind of help.

    And I don't know if that's what kind of drew me, but I do enjoy working with new physicians. When I first came out, we, operated with the residents, set my first practice, and I kind of missed that interaction so, one of the things I have really enjoyed is getting to work with a lot of new physicians and to kind of, ramp them up.

    I worked with our Austin physicians, and we actually are putting together peer groups, like the. Group of docs who started with the Inception Network. We had, kind of a whole like day down in Houston that we got to talk about everything and being a new doc and efficiencies and, then even look at my schedule and walk through things.

    And it was a mix of brand new doctors and some who were just changing And, you know, I just, really, You know, enjoy it because you get new ideas. You got new things from, I learned from them. And when we all are doing well, it's a good thing. Everyone's happy. I would say, I think it's, probably something I've just always enjoyed. I'm kind of a problem fixer and trying to put things into systems and get people in the right places. And so I think it appeals to, that side of me, trying to help each physician figure out their own path. It's helped me grow too. So I think Personally and professionally, it's been a great thing.

    [00:39:18] Griffin Jones: You gave an overview of ideas and best practices, but dig a little bit more into specifics, if you will, about that. What big takeaways Did you come away from that? 

    [00:39:28] Christine Mansfield, MD: The most valuable part was, the whole afternoon we spent with just that group. we walked through everything from how do you run your team? Each team might look a little different. I really encouraged each of them to kind of map out, okay, from when the patient was in your office. How do they get from point A to point B? Like, Do you know each step of that? And is that going to be smooth for the patient? Making sure those things, if they're not already there, are set up. And then we talked about, like, just general schedules in person versus online consults. That's a whole other area. Like, I told Renee, I was like, have as many people as you can listen to your consults. Just from different levels of understanding about, process and the more feedback you can take, the better. You're only going to get better when Asked for the feedback. Just walking through every aspect that could come up and being able to answer questions and show them real time. We pulled up my schedule. We looked at things. We looked at notes. How do you make a template? How do you get in touch with the IT people to help you look at the templates? But then once you get there, all sorts of things come up. So, Mentoring, I think, is something that in training, it happens naturally. You're in a training environment, but when you get out into practice, you can get really isolated and not keep learning and not keep learning best ways to do things as practices and science and all of it changes. So For me, just having those conversations in our network has been super valuable. And new docs coming in, bring new ideas and new ways of doing things too. So, you know, You can just keep getting better at what you're doing. And so I think just having that dialogue all afternoon walking through all sorts of different aspects about integrating into the practice you know, marketing and everything and what that looks like and what resources are there, what they can do. it was Really great actually, so 

    [00:41:01] Griffin Jones: I think that's sage wisdom, having as many people as possible listen to your consults and I think that I could ask you for 45 minutes to an hour just about that. So I wrote it down as a future podcast episode topic. I won't take us down that rabbit hole today, but I imagine that having worked with some younger docs now in this capacity, you've seen them be surprised by certain things.

    What do you find that they're either surprised by, or not prepared for, or their expectations were different? 

    [00:41:31] Christine Mansfield, MD: what you underestimate going into practice a little bit is just your day is going to be structured in some way with some procedures, doing ultrasounds, retrievals, you know, those things, and then you're doing a lot more face to face with patients than you ever thought, especially once your schedule gets busy.

    And when you're in the midst of talking to patients, I think the biggest learning curve that first two years is just learning. How do you take a patient with a middle school grade education or a PhD who came in with every science article on egg freezing that you can imagine and wants to freeze 50 eggs?

    How do you go from one patient to the other and get that? The right information to them to make their best decisions. And that piece, it's probably more mentally exhausting than anything else because, some patients you can do a consult and they're going to listen, take notes and do exactly what you've mapped out for them or recommend to them.

    Some patients you're going to really get drilled and the mental back to back of that it's more tiring than you expect. Emotionally tiring than you expect. You know, Nothing that we're doing is life or death, but to patients it feels that way. And it's as stressful as a cancer diagnosis.

    So they, sometimes they come in like knowing nothing and some of them come in with a lot of emotion and, preparation and, being able to handle that pressure from patients, I think is probably one of the harder parts. 

    [00:42:44] Griffin Jones: How do you prepare new docs for that? Do you just lay out the scenario for them? 

    [00:42:48] Christine Mansfield, MD: Finding a few ways to communicate ideas that are really effective and using that same language repeatedly, that's a good thing. You don't want to have a new conversation every time sometimes figuring out a way to tell the patient, how do you decide between IUI and IVF and you walk them through both sides, both success rates, but here's the pros of this versus that I want you to take it and decide in your heart, what's your next best step?

    And patients don't feel like they're being pressured. So you just really have to find good ways of communicating to patients. And we're not taught that real well. It's really just takes practice. Like even when I went to Tucson, I had been practicing five years and I still had two of the HFI came out and they gave me pointers.

    Okay. Try these things with your practice. Try these things. Try breaking your consult up into two instead of one big one. All of the coaching and mentoring, you just keep getting better if you just are open to kind of looking at other ways and constantly trying to get better. 

    [00:43:41] Griffin Jones: And after action review is really useful for some of that stuff, isn't it? Like taking the time to actually sit down and write it out. I was, I've been asked this three times and each time I felt like I was caught on the back foot or I stuttered, or I gave an inconsistent answer in each scenario. And I did that in my own consulting and sales practice of that every time that I run into that, my, okay, this is something that I need to sit down, 

    [00:44:05] Christine Mansfield, MD: right. 

    [00:44:06] Griffin Jones: and write about.

    [00:44:07] Christine Mansfield, MD: And just have a set answer that is a good answer. You're not reinventing the wheel. The patient feels, okay, I feel much better now hearing that. I am concerned about having extra embryos. You have a very set, here's the things we do. Here's options we can do to make sure that we complete your family, but don't have too many left over. Having those answers ready at your fingertip, not having to think about it, that, Take some time, and sometimes some real intention, sometimes writing out certain phrases and just learning them. Honestly, it's one of the most efficient things you can do, especially on a consult where you might meet that patient on a video call.

    And you have to make that connection with them in a way that you can't always make face to face, and you have to practice. Practice, because it doesn't always feel natural when you first start. And, I've mentored some docs who were struggling in their practice it's not just being knowledgeable, but you have to make the patient believe in.

    So, It's really about the information you're giving them that it's going to have a good chance to work or the expected chance to work, being able to communicate that. I mean, It really does go back to communication and a lot of levels because we all have the knowledge, but not everyone can relay that in the most effective ways. 

    [00:45:11] Griffin Jones: Docs listening might think I don't want to read from a script, but after a while, it won't Be a script. And you make the script as concise as possible, but the more you practice your lines, going to be able to, ad lib. You're going to be able to, to riv off of it goes back to what you were saying about templates. You want to have a replicable solution to a replicable challenge, and then you can. Custom tailor it accordingly. I think that's really good advice for young docs. And you better be thinking about what each of those are, Christine, when you come back, we're going to go over what those different set points are for effectively communicating to patients.

    renee, This is a little bit of the blind leading the blind. I mean, You've been at this place for 10 years. for two months, but you are in the thick of it, and so I think that there are probably things that you can think of that here's what people should be doing to be prepared, and we've got a lot of fellows, first year fellows, a lot of residents that listen to this show, what advice do you have for them?

    [00:46:11] Renee Rivas: I said, just say, take it in. People have so many different ways of communicating. All the time now, I will be thinking about how to describe something and I'll hear. Thank I hear somebody else's voice in my head, you know, particular words of advice or phrasing or things like that. I would say just Listen to the people around you listen to the words that they're saying, think about how they're saying it, thinking about how the patient might respond to it, and maybe what they're hearing isn't the same thing as what is being said, appreciating those sort of differences in terms of what their experience can be I think so much of that is, is so valid. I just so appreciate a lot of those subtleties that are there and listening to the ways that people have of making themselves heard and then the ways that sometimes maybe it's not happening the way you think it is at times. 

    [00:46:54] Griffin Jones: I hope that to the younger docs listening, take advantage of this and they're not too shy to reach out to each of you. If they did reach out, would you be opposed to that? 

    [00:47:04] Christine Mansfield, MD: I'm always happy to talk to and I think that's the 1 thing that, again, being in private practice, you don't want to get isolated. You want, that peer group just learning new things from each other. And So, no, I would definitely welcome it.

    [00:47:16] Griffin Jones: Well, if they are too shy, you can email me and I will connect you with Dr. Mansfield and Dr. Revis. Dr.

    Christine Mansfield, Dr. Renee Revis. Thank you both for coming on the Inside Reproductive Health Podcast. ​

    [00:47:28]Announcer: Today's episode is paid content from our feature sponsor, who helps Inside Reproductive Health to deliver information for free to you. Here, the advertiser has editorial control. Feature sponsorship is not an endorsement and does not necessarily reflect the views of Inside Reproductive Health.

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