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Fertility Genetics

261 RMA-NY Gets Smart About Genetic Counseling Crunch. Teresa Cacchione

 
 

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With a very limited number of genetic counselors nationwide, it’s impossible for every fertility patient to see one. Clinics like RMA New York are getting strategic.

In this week’s episode of Inside Reproductive Health, genetic counselor Teresa Cacchione explains why genetic counseling in IVF is becoming increasingly critical and complex.

Teresa discusses:

  • Why and how RMA-NY relies on a partner called GeneScreen

  • Why even low-risk carrier results can confuse patients (and what to do about it)

  • The growing demand for informed consent around PGT

  • The risks of relying solely on lab panels

  • How RMA decides which patients need in-house counseling

  • The legal and ethical implications of not providing sufficient counseling before treatment


Even the Best Clinical Teams Need Expert Genetic Support
57% of Fertility Patients Had Missed Risks. 42% Changed Clinical Care.

Modern fertility care demands systems that keep pace with genetic complexity - without losing the human connection. 

  • 57% of patients had missed genetic risks in routine screenings. 

  • 42% of those had significant findings that changed clinical care

  • Inconsistent counseling = legal exposure, care gaps, and lost trust. 

GeneScreen delivers concierge-level, comprehensive genetic counseling that integrates with your team - scalable, accurate, and patient-centered.

  • Teresa Cacchione (00:03)

    a lot of practices are seeing more and more the benefits that genetic counselors can bring to their practice. is it possible for every patient to meet with a genetic counselor at this point? Probably not, no, there aren't enough genetic counselors in the country for that to happen. We're kind of still a niche profession. There are only a couple thousand of us in the whole country for all different specialties,


    Griffin Jones (00:33)

    With a very limited number of genetic counselors nationwide, it's impossible for every fertility patient to be able to see one. So clinics like RMA New York are getting strategic. In this episode, genetic counselor, Teresa Cacchione explains why genetic counseling in IVF is becoming critical and increasingly complex. She shares RMA New York's strategy of using in-house counselors for certain high-risk complex cases and then outsourcing other cases to a firm called GeneScreen. Teresa praises GeneScreen for their depth reliability and ability to handle nuanced discussions, freeing up doctors and nurses while reducing liability. She also emphasizes that even low risk carrier results can be confusing and patients need support understanding what those findings mean for themselves and their future children.


    She highlights the growing demand for informed consent of all of what's happened in the last year or so around PGT, the risks of relying solely on lab panels on the carrier screening side because it's getting more complex on the PGT side and the carrier screening side and why some labs might have this on their panel and some labs might have that on their panel and why more comprehensive genetic counseling. is often necessary beyond just the results of that lab's particular panel, and how you integrate these genetic counselors whether they're in-house, in-house, or feel in-house like GeneScreen into clinical teams so they're not just patient-facing educators, but they are key collaborators in patient care alongside the REIs. Enjoy.


    Griffin Jones (02:35)

    Miss Cacchione, Teresa, welcome to the Inside Reproductive Health podcast.


    Teresa Cacchione (02:40)

    Thank you for having me.


    Griffin Jones (02:42)

    Are there enough genetic counselors for the demand that we see in IVF in America?


    Teresa Cacchione (02:46)

    That's a great question. I think it depends on your practice model. There's a lot of different ways of approaching this. I think that a lot of practices are seeing more and more the benefits that genetic counselors can bring to their practice. If you're asking, is it possible for every patient to meet with a genetic counselor at this point? Probably not, no, there aren't enough genetic counselors in the country for that to happen. We're kind of still a niche profession. There are only a couple thousand of us in the whole country for all different specialties, right? I do think that we are getting more more creative right now in terms of different models to help make sure that patients have access to genetic counseling services in some form that sort of.


    strategizing and stratifying different ⁓ consult indications and different needs to, you some people might meet with a genetic counselor, you know, like myself and have a very kind of classic formal genetic counseling consult that is a full hour long and we're going over family history and we're talking about decision making, whereas some people might have a 15 minute call with a counselor on the phone and just briefly review their results so they have a better understanding. And as things move forward, especially who knows what's going to happen, I think in the world of AI, we may have situations in the future where people are using AI bots to kind of explain very straightforward results, right? So I think that, and all of these different things, I think take different investment from, you know, fertility networks and fertility clinics. So short answer, probably not. Long answer is depends on which type of genetic indication we're talking about and how your practice wants to approach it.


    Griffin Jones (04:24)

    So there's definitely not enough genetic counselors if every patient was going to meet with one, there wouldn't be enough to meet that demand. Is there enough to meet those that should be seeing a genetic counselor? And tell me what your view on that is. What percentage of patients in your view should be seeing a genetic counselor? Where do you think that might be underserved in the field writ large? And are there enough in-house genetic counselors to meet that demand.


    Teresa Cacchione (04:58)

    Yeah, increasingly, yes. I think eight years ago, 10 years ago when I first came back into the field as a genetic counselor, it was not very common to have in-house genetic counselors. A lot of clinics were still referring patients out to either third-party genetic counseling services, which still exist and are, think, as we can talk about if you like, think are very complimentary with in-house genetic counselors in a lot of ways.


    or we're referring out to sort of major hospital genetic counseling practice, prenatal genetic counseling and sort of things of that nature. As we've started to come more, it's become more and more common for genetic counselors to be in-house, we're kind of seeing a lot of practices start to break it down in a particular way. And I'm seeing this model kind of be, which is the way I created it at our practice. And I've kind of seeing this be replicated in a lot of ways where


    the in-house genetic counselors will often see the people that come back on their genetic testing as high risk with complex results, who have very clear risks for the next generation, who have very concerning family histories. So the patients will a lot of the time sort of have screening questions with the physician and their nurses originally, initially they'll undergo some basic screening. They may even test their embryos and have very confusing results and then get referred to the in-house genetic counselor.


    if they meet sort of a sort of guideline of high risk indications. And then patients who are lower risk, but maybe still might want to sort of have some additional discussion about what their results mean, you know, will be less likely to speak to the in-house genetic counselor, just because there is often a much higher volume of those patients, and may be more likely to either talk to a nurse or their doctor who frequently will honestly come to the in-house genetic counselor if there's something they're not certain about or


    I know that me and my colleague in our practice will train all our nurses how to interpret carrier screening and genetic results so they can be having those low risk discussions with the patients. Or, you know, and this is where I think in-house genetic counselors are very, I think, can work hand-in-hand with third party services is that a lot of clinics will use third party genetic counseling service to handle all the low risk calls, right? So people who do want to have more of a discussion but maybe don't necessarily need


    the coordination of care and kind of in-house expertise that a genetic counselor working within the clinic can provide.


    Griffin Jones (07:22)

    So tell me about that. How do you work with those third parties? Who do you use and how do you use them?


    Teresa Cacchione (07:28)

    Yeah, so we work with GeneScreen for all so what they'll typically do is they are partnered directly with the carrier screening company that we use so that when results are released, you know, we've have set up ahead of time a kind of algorithm of high risk versus low risk results or what falls into each category. GeneScreen will automatically reach out to our patients who are low risk to review their results with them.


    And then anyone who is high risk, the physician will get an alert and refer them to me and my colleague for a formal, more in-depth genetic counseling discussion. So that's what we do for carrier screening for genetic testing results, so embryo testing results, pre-implantation genetic testing. The laboratories that we use for the testing have in-house genetic counselors that can do kind of very general overall results reviews with patients.


    And patients have a lot of questions that their nurse or their doctor kind of is going beyond the amount of time they have or are asking questions that maybe they don't feel as comfortable with. If it's not a scenario or indication where it might be helpful to have internal knowledge of our clinic's policies or procedures or the patient's particular background, we'll have the genetic counselors at the laboratory sort of do a general results review in those scenarios. So we kind of partner in two different ways.


    Griffin Jones (08:47)

    So when you use gene screen for low risk patients, for example, how would it normally be for low risk patients? Would they normally be seeing a nurse or a doctor not be seeing a genetic counselor?


    Teresa Cacchione (09:00)

    In, I think in clinics or cases where they maybe aren't partnered with a service or they don't have someone in-house, it might often be the nurse or the doctor. Or there are some carrier screening companies that do have in-house genetic counselors. So that's a little bit less common now than it used to be. So it is a lot of the time now third-party services kind of jumping in to fill that gap where nurses and doctors, they're


    coordinating so many other aspects of care that they may not have time to have a 20 minute sort of discussion about these results alone, especially if they're low risk, whereas genetic counselors are able to do that.


    Griffin Jones (09:37)

    So why did all feel that it was necessary to have GeneScreen do that as opposed to just having nurses or doctors? What is it about, I mean, they're low risk by your label. Why not just say, for the low risk folks, they can be handled by a nurse?


    Teresa Cacchione (09:57)

    I think that some practices do that and it certainly works. think that from a liability perspective, I think it is nice to know that someone with an expertise in that particular area is reviewing those results with the patient. Even low-risk results can sometimes be a little bit complex. Even when it's a low-risk scenario, patients often might carry multiple different genetic disorders and need to have each one explained. Often there's a lot of confusion about being a carrier versus having the disorder and ⁓


    taking the time to talk the patient through the different types of genetic inheritance. And there are some scenarios that are a little bit more gray area where even though it's a low risk in terms of reproductive risk for the next generation, there could still be some things to talk about in terms of the patient's own health, right? And I think all of this just takes a lot of time that our nurses and doctors may not always have given the number of other areas of care that they're coordinating simultaneously.


    Griffin Jones (10:52)

    How did you choose them as opposed to another third party genetic counseling partner?


    Teresa Cacchione (10:56)

    So, yeah.


    So, I mean, we being in the New York, New Jersey area, we've known them for a long time and have worked with them on multiple occasions in the past prior to, think, using them more routinely for our carrier screening calls. And then the carrier screening lab that we work with is partnered with them. So that sort of was a big factor in that decision. I think that different


    carrier screening laboratories may have different sort of third party counseling service partnerships, right? That often plays a big role in that, in the way that is initially set up.


    Griffin Jones (11:29)

    I've heard from people that maybe doctors think that the genetic counseling is being done by the carrier screening lab, but that their counseling to that panel and it might be different from a different carrier screening company's panel. Can you tell me more about that?


    Teresa Cacchione (11:49)

    I mean, there can be variations between carrier screening panels at this point in terms of which more rare conditions are included. There are guidelines right now in terms of the more common severe genetic disorders, right? What should be on every carrier screening panel? What is sort of default that we should always be testing for? But once you're talking about more severe, more rare genetic disorders, as well as


    milder conditions that may not necessarily impact reproductive risk immediately. There's a lot of variation between different laboratories on what they will report and what they will test for. So it is possible for patients to get slightly different results depending on which laboratory they've gone to or that clinic works with. And there's a lot of internal discussion. Each clinic kind of gets to decide what they feel is the most relevant panel to be offering their patient. In addition, the labs will only counsel about


    that panel and those results, right? They're not gonna be talking to patients about their family history, the rest of their IVF workup, any genetics, fertility-related genetics testing they had that was kind of separate to the carrier screening. And that's where the internal GCs can kind of come in because we have access to their full chart. We're able to connect directly with our doctor and say, based on the initial workup, do you think IVF is an option for this patient? And if not, you're not gonna spend a half an hour talking about embryo testing.


    So I think that that's where the internal GCs can kind of jump in and play an important role.


    Griffin Jones (13:16)

    Is there a risk if you don't have that? is there a risk if you're just going off the panel of the carrier screening labs and you're just seeing what's in that panel as opposed to going through the full genetic counseling history?


    Teresa Cacchione (13:31)

    I think that that is the yes, because the carrier screening is really only looking for recessive and X-link genetic disorders, which are a category of disorders where the patient or the partner, the intended parents, may not necessarily be showing any symptoms if they're a carrier. What you're doing there is you're assessing for risk that wouldn't be known just by learning about their personal or family medical history. Most IVF clinics, including our own, have


    a pretty hefty ⁓ family history section on their intake forms where patients are asked a lot of different questions about their family history that the doctor then talks through in the initial consult. And that is where there often are sort of red flags that come up where they might be referred to a genetic counselor, not because of any testing they've done with us, but because of their family history. And depending on that, we might recommend additional testing beyond what was done, what is available on sort of the


    general carrier screening that's done for everyone, and in some cases might even refer out to specialty areas of genetics if it's something that's a little bit beyond what a reproductive endocrinology practice, you know, should be ordering.


    Griffin Jones (14:41)

    Would the docs always know what those red flags are or are there times where that would have been caught if it weren't for a genetic counselor? Can you think of any examples if that is the case?


    Teresa Cacchione (14:54)

    I mean, I've certainly had cases where, you know, there are very, we've designed the questions and worked with our physicians over years to sort of make sure everyone's aware of what their red flags are. But I've definitely had cases where doctors have reached out to me and my colleague and we honestly block time every day for questions from our physicians and nurses because that's one of the reasons we're there, where they're not just to support the patient, but also the practice and the staff as well.


    ⁓ We definitely have cases where they reach out and say, the patient reported a history of XYZ. Do you think that's suspicious? Should we do any follow-up on this or do you think that's okay? This just came up the other day. We had a patient come in saying they had a family history of a certain disorder and the physician said, that disease is on our carrier screening panel. Let me check in with our genetic counselor to see if that's sufficient, if that would pick up that risk. I knew just because


    of sort of the inner workings of this test that the baseline test that we offer actually wouldn't pick up that disease automatically because of some limitations to the technology that exists and recommended that because of her history, this patient adds some additional testing onto the panel, right? So we can, I think, add additional color because of our expertise in this particular area to a lot of the tests that are being offered.


    Griffin Jones (16:09)

    Would the carrier screening lab have known that?


    Teresa Cacchione (16:12)

    Probably later on after they talk to the patient. Yeah, so and that's the thing is I think the having the outside services are so helpful and are what a lot of clinics need to rely on because you know, I think especially smaller clinics may not always financially be able to have a genetic counselor in-house, but a lot of the times you'll get there. It just might take longer with more back and forth. I think often having someone in-house streamlines a lot of this in many ways.


    Griffin Jones (16:38)

    Tell me more about the types of cases that you're seeing when it's high risk and how that escalates to you.


    Teresa Cacchione (16:47)

    Yeah. So, you know, if a couple or patient or partner does carrier screening and they're carriers for the same disorder, right, or the female carries an X-link disorder, which are ⁓ disorders that only individuals with two X chromosomes carry, that's when they would be flagged. For us, they'd also be flagged to see us if they come in and there's an immediate concerning family history or if there's some additional fertility testing that's genetics related that might get flagged. So those patients would come to us, we would talk about


    ⁓ their family history first, which kind of puts all the results in context, helps us make sure there's nothing else we need to be thinking about from a genetic perspective. We would then talk about the findings from their results in depth, explain what it means, not just talk about the disorder generally, but also the particular specifics of the genetic changes they carry and how that might impact the way that disorder presents in any of their children who are going to have it.


    We'll talk about what the risk numbers are. And then, and this is where I think where the counseling piece really comes more into play is then we talk through options, right? So we'll talk through, okay, now that you have this information, what can we do? You know, if you're conceiving unassisted, what are the options? If you decide to do IVF, what are the options, right? And we can really personalize that discussion. I think especially the in-house genetic counselors.


    can personalize that a lot because having direct access to the results of their fertility testing, their doctor's notes, being able to just send a quick email to their doctor being saying, hey, I saw the ovarian reserve was low. Do you think IVF's even an option in this case? Can really help inform that discussion and help make sure the patient's making decisions that are right for them in their particular scenario.


    Griffin Jones (18:25)

    How many doctors do you all have at Army of New York? A 20?


    Teresa Cacchione (18:28)

    25


    I think we're up to now.


    Griffin Jones (18:31)

    How many GCs do you have for those 25? Two. Is that enough?


    Teresa Cacchione (18:34)

    Two, yep.


    it.


    Griffin Jones (18:41)

    Do you work with the US,


    do you work with other GCs throughout US fertility as well, or are you mostly, it's, you're. ⁓


    Teresa Cacchione (18:48)

    We don't share patients, no,


    because we are separate practices. So we don't share patients. But of course, we do often all talk about policies and strategy and sort of different if someone sees something, you know, unusual, hey, have you seen this before, you know, we're a resource for each other. Yes, but we don't share patients directly, right, since they are even though we're part of the same network, we are separate practices. So yes, there are two of us. ⁓ I think we have set up a workflow that makes it work, but it would always be great to have more. Yeah.


    Griffin Jones (19:15)

    So then hence the hence using somebody like GeneScreen and then I so I didn't know about GeneScreen until Sean Vincent, a mutual friend and then I met Jill and then and then I realized like, I think this is like an underrated little outfit here because so many people it's like all of these different doctors use them and and and really like them and and I was like, this is like one of those


    ⁓ folks that might be underrated and because there's so many different doctors and it's especially the doctors that are really into genetics are the ones using those folks. but I still don't know a lot about how they work. Is there like a whole team of genetic counselors and sometimes you've got this one and sometimes you've got that one or is it like


    Teresa Cacchione (19:53)

    Mm-hmm.


    Griffin Jones (20:07)

    There's three of theirs that you use all the time. How does it work?


    Teresa Cacchione (20:11)

    Yeah, I mean, you'd have to ask them some of the more specifics on that front. There is a whole team there. They have, I think, upwards of 30 genetic counselors, from what I remember. They do see multiple different specialties. So there are cancer genetic counselors and reproductive and prenatal. And I think they're even doing some neuro ⁓ neurology stuff now as well.


    So yeah, there are different areas of specialty. They do have genetic counselors with different backgrounds, which is helpful. And I do think that they assign certain genetic counselors to certain accounts. I do often see the same names over and over again, but that also could just be because what their specialty is, right? But yeah, it has been definitely incredibly helpful because I think there are some small practices out there that I've heard of where


    they're set up so that every patient sees the genetic counselor, but that would have to be a relatively small number of physicians to a very large number of genetic counselors, and that ratio is difficult to achieve. I do think it's more, I'm more and more frequently seeing the model that we're seeing now where there's kind of a high risk, risk approach.


    Griffin Jones (21:12)

    So are you, as the genetic counselor, dealing with high-risk patients? Are you also dealing with the genetic counselor company, like GeneScreen, for the low-risk patients? And are you sort of case managing them, or you're not interfacing with them? You're dealing with the high-risk patients, and then those patients that you've labeled low-risk, their doctors, or their nurses, or their care team is dealing with those genetic counselors.


    Teresa Cacchione (21:40)

    It mostly


    would be the doctors and the nurses directly. ⁓ But I, you know, in my particular role being director of our sort of genetics program, I do from an operation standpoint, right? I'm in charge of the overall workflows and communications with them, making sure our relationship with them, you know, sort of over time, everything is set up the way we want it to be and is flowing properly for all the doctors and the teams. But the direct sort of case management discussion is usually between the doctor and the nurse and


    Jane screen directly and they'll loop in, you myself and my colleague if it went and if needed if sometimes they do accidentally identify that, you know, someone is more high risk and maybe should talk to one of us.


    Griffin Jones (22:19)

    I just did an episode that was pretty popular with Matt Marucca. He's the chief legal officer of inception. And he said that lawsuits against fertility providers is on the rise. And a lot of it is plaintiffs' attorneys copying the playbook of personal injury attorneys. And here's how we go after different companies. And here's how we


    Teresa Cacchione (22:26)

    Mm.


    Mm.


    Mm-hmm.


    Griffin Jones (22:44)

    your terror, if they don't have a B or C, then we're going to be able to make a case for this and and get these kind of claims and these kind of damages. How much do you follow the legal landscape around genetics? And and even if you're not following it from like a ⁓ courtroom standpoint, what sort of keeps you up a little bit? What's what? Where do you feel like there's some vulnerabilities where if not for genetic counselors?


    there could be an issue.


    Teresa Cacchione (23:14)

    think the biggest issue right now is probably understanding pre-implantation genetic testing results. wanting to make sure, know, that science is amazing. And I've seen, I've literally watched the science on PGT happen in real time over the last 14 years. And, you know, the more, and this is kind of echoed in genetics at large in that the more we learn, the more complex it becomes, right? Nothing is black and white in genetics.


    it's very infrequently things are just normal and abnormal, there's a lot of gray area. I think having for those more gray area results that we're increasingly seeing on pre-implantation genetic testing, think it's going to be really important to make sure patients understand the implications of those results and understand whether or not they're attempting to transfer them or discarding those embryos or keeping them for the future or cycling again.


    having a very clear, which is it's an, it could be an hour long discussion, right? You though it's very, it can get very nuanced. But I think that, and it's one of the reasons why I think we're seeing the increased demand for genetic counselors in this area, aside from the fact that carrier screening has similarly gotten very complex for similar reasons. I think the more immediate, I think risks are surrounding making sure that there's a very clear understanding of PGT results and facilitating the downstream informed decision making related to that.


    Griffin Jones (24:38)

    So is that mostly for the purposes of informed consent or is there any other application?


    Teresa Cacchione (24:46)

    I think mostly informed consent. Yes, I think, aside from just understanding the results, I think there's often a misconception that pre-implantation genetic testing is a guarantee of a healthy baby, which of course is never the case. There is no test that could be done at any stage that can guarantee a healthy baby 100%. We just can help us exponentially increase the risks that we can never guarantee that.


    I'm sorry, decrease the exponentially decrease the risk. So we can never guarantee that, you know, a healthy baby entirely. I think having documented counseling of that and documented counseling of the potential outcomes or impacts of transferring different types of embryos or helping patients decide whether or not to keep certain types of embryos, I think is where a lot of that risk lies.


    Griffin Jones (25:32)

    said something similar is happening with carrier screening. What's what's been happening there?


    Teresa Cacchione (25:37)

    So with carrier screening, it has continued to increase in size kind of exponentially over time as our technology has gotten better, we've been able to include more and more conditions and screening for more and more genes at once as part of the same test. At this point, it is cheaper and faster to screen for several hundred conditions than it used to be to test for one condition about 10 years ago, right? So, but.


    you know, our understanding of all of the different genetic information we're getting is not always 100 % clear. You know, we can get gray area results sometimes. And I think there's also a lot of, as I mentioned earlier, a lot of differences between different companies about what they deem as relevant for inclusion, right? So, you know, patients can often get confusing results if they did screening at two different laboratories. So I think that there has been an increased demand for genetic counselors to help.


    explain a lot of those discordant results and run through the different pros and cons. Related to that also, that kind of runs into donor dammage, donor eggs and sperm. Someone who was screened five years ago, it may be a carrier for something that is not on the current panel. So it's hard for a patient to get tested for that, right? Even though they know their donor is a carrier. So


    we end up kind of jumping into in a lot of cases to help discuss and walk patients and doctors and nurses through a lot of these more complex scenarios. And I think that's where a lot of the increased demand is coming from at this point.


    Griffin Jones (27:05)

    You mentioned your workflow. How do you work that all into your workflow so that it's not slowing everything down or, you know, derailing patients? A lot of these networks and clinics, they're focused on conversion. We get patients in the door. We got to get them through treatment. Whether they're seeing a genetic counselor in-house or through a third party like GeneScreen, how do you work that into the workflow so that


    Teresa Cacchione (27:19)

    Mm-hmm, yeah. Yep.


    Griffin Jones (27:32)

    the train doesn't get derailed.


    Teresa Cacchione (27:34)

    Yeah, I mean, we in very close partnership with the nurses and the doctors and the coordinators. I think that for so we, for example, at our clinic, we do a training every month for all of the new nurses and coordinators in the practice. So they know what of all of our policies are what the workflow is, how to interpret carrier screening results and PGT report so that all of the lower risk, more basic, you know, sort of concerns that they could answer a lot of the sort of easier questions. Right. I think


    we work to sort of with the different indications in our workflow to try to make sure that patients are waiting more than two weeks to see myself and my colleagues. So that as you said, the train isn't getting derailed and we're not seeing a significant slowing of conversion. And if, you know, that time does start to increase, right, that's when we've had conversations that about, this particular consult indication, is that something we want GeneScreen to see now instead, right? Because it could move faster.


    So it's a constant sort of, we're constantly watching it and tweaking it and working on it to make sure it is still giving, making sure the patients are sort of getting the information and informed consent we want them to have, but also making sure it's not overly burdensome on the doctors and nurses. And as you said, we're not slowing conversion time. So it is something that needs to be constantly maintained.


    Griffin Jones (28:49)

    When you have any company, I bet you if you take someone from a department and put them in another department's meeting with the customer, for example, you take the customer service team, you put them in the sales team's meeting with a customer or vice versa, some of them are gonna leave that meeting saying, I wish they didn't say this. I wish they said it that way instead. What do you find that


    REIs might be framing a certain way that you think genetic counselors might frame a different way.


    Teresa Cacchione (29:21)

    I mean, think genetic counselors in general are a little bit, what's the right word for this? A little bit more non-directive, right? So, you know, we, I think, are largely stemming from concerns about risk management, right? I think a lot of the times we will hear that patients were told they had to do carrier screening or they had to do PGT or they sort of...


    And I think a lot of genetic counselors, while we will definitely want to protect the practice and talk about the benefits of those things, we are a little bit generally trained more so to be non-directive in our counseling and to make sure patients are aware of the options, but that ultimately they have the choice as to what they want to do in terms of their genetic testing and that genetic testing is always a choice. I think that is a frequent distinction I see.


    ⁓ between genetic counselors and other providers, definitely.


    Griffin Jones (30:13)

    You mentioned AI a little bit earlier. Are you using AI now? Is there any sort of genetic counseling AI software that you're using and or any that you're investigating and what applications do you see for AI in the near future?


    Teresa Cacchione (30:16)

    Mm.


    Yeah, we're not currently using it to my knowledge, ⁓ at least not directly with our genetic counseling. There are some companies I'm aware of that are developing a lot of tools involving AI for this. I think it will always be very tricky to do post-test counseling with AI, and I would always be very hesitant to do counseling about results with AI unless...


    even the low risk results, it's not only so complex, but needs to be so tailored to the patient's particular educational background, a lot of their preferences in terms of finances, any religious considerations, right? Everything needs to be so tailored to the patients specifically, and the sort of the information needs to support them, that I would be always nervous with that. What I'm seeing be developed and where I think it might have a lot of application is in a lot of the pre-tests.


    counseling, right? So counseling patients about what the tests are, what the benefits are, what the limitations are, running through sort of different algorithms depending on what they do or do not choose. That's where I think that might be helpful. That right now, this is a sort of a known problem in the field is that, you know, we would love to be doing more pre-test counseling for patients, but there just are not enough genetic counselors. And I think that


    Griffin Jones (31:45)

    Is that


    patient education or is it something more than just patient education?


    Teresa Cacchione (31:49)

    It's


    education and also in many cases decision making, right? So, you know, could they be maybe choosing between different levels of panel that they might have different panel sizes they might be interested in or, you know, I know for colleagues, you know, in other areas of genetic counseling, I'm thinking like cancer genetics and things like that, right? Based on the family history, what panel would be most relevant? You know, I think that there will be a lot of application for AI in that area in the future.


    Griffin Jones (32:15)

    How else should genetic counselors be partnering with doctors as, I mean, maybe it's making protocols or how do you work on protocols together? How do you see this relationship in the field between genetic counselors and REIs going in the next couple years?


    Teresa Cacchione (32:38)

    I mean, think what we're already seeing, starting to see now is really wonderful. And I hope we continue to see more of it is, REIs partnering with genetic counselors in the same way they have partnered with nurses and embryologists, right? So sort of genetic counselors being part of one of the main pillars, especially when it now that pre-implantation genetic testing has become so much more frequently utilized, right? And as I mentioned where


    seeing that those results are becoming increasingly complicated and having increasing amounts of gray area. I think that having genetic counselors be sort of, and I'm very lucky that in our practice, I have always been treated that way, right? Have always been sort of part of the conversation with our doctors and our embryologists, but I know that's not the case for genetic counselors everywhere. They're not, I think, always viewed as peers to the rest of the team or viewed as more so ⁓ there for the patient experience and less so to be a resource for


    the rest of the sort of leadership and clinical practice team. So I think that I am starting to see that in a lot of, for example, the genetic counseling professional group in in ASRM is now sort of having a lot more being asked to be involved a lot more frequently in writing different policies and opinions, right? We're starting to see that happen more and I'm hoping it will increase from here, especially when it comes to pre-implantation genetic testing.


    Griffin Jones (33:59)

    How does that work with third party people though? Does GeneScreen use your protocol? When a practice like yours has protocol, how does that work with third party counselors?


    Teresa Cacchione (34:14)

    They don't usually know or can't really speak to our internal policies and procedures. That's where having an internal genetic counselor tends to help and is why the consult indications that we tend to see are patients that would most benefit from us directly coordinating their care. And that's why we set that up that way. I think in practices where we're not present, a lot of those skills or a lot of those tasks would often fall to


    you know, the individuals who are managing the case, like the nurse or the coordinator to read the genetic counseling codes, then talk to the doctor and the patient and say, hey, let's make a plan based on the notes from this outside discussion you had, right? Whereas when that's in-house, we can kind of coordinate that directly.


    Griffin Jones (34:58)

    Is there like a platform you use? they plug into your EMR? How does that work?


    Teresa Cacchione (35:04)

    ⁓ So the, the GeneScreen will send us notes, right? There is a platform where that, those can be transmitted through. And then internally, you know, myself and my colleague will create genetic counseling notes directly in the patient's chart so that the doctors can read. And we also send those out to the doctors and the nurses as well.


    Griffin Jones (35:21)

    I'm thinking of Jamie Metzl and perhaps others.


    ⁓ that think that most human reproduction will be done through assisted reproduction and therefore genetics will be much more involved. How do you see genomics being applied in ways that it might not be today?


    Teresa Cacchione (35:38)

    I mean, right now we're really using genetics in two ways in IVF, right? We're using it to screen for inherited recessive disorders, so what are called Mendelian disorders, which only make up about 10 % of human disease. And then we're screening embryos for chromosome abnormalities, which are not usually inherited, just usually arise sporadically, right? During the formation of eggs and sperm. And those are kind of the two different areas right now.


    there is a humongous sort of missing piece there, which is what's called multifactorial human disease, right? So diseases that aren't based on one single gene going awry, but caused by complex interplays between hundreds or even thousands of genes and environmental factors that we don't understand very well yet. So I think that


    in as our understanding of the development of those conditions and the many, different contributing genetic factors and how they interplay with one another and how they interplay with the environment. As our understanding of those gets better, it's certainly possible that we could have a greater ability to sort of predict risk for those conditions through embryo testing. And there are some companies offering that now, but it is generally fairly understood that that's


    very preliminary our understanding of those diseases and it's not something that's really being really offered across the board and does start to come into some ethical territory in terms of we would only be ever assessing potential risk for the disease and not presence or absence of the disease itself, which starts to go into a moral gray area. I think that's the next phase of this is, we're screening for chromosome abnormalities and this small subset of


    genetic disorders that are inherited, but what about everything else? I do have to say, I have heard that prediction stated very frequently from various different sources, that eventually the majority of human reproduction might be through assisted sources. As someone who's been in the trenches for many years of this, I am a little skeptical of that. It is not common that we meet a patient who's happy to have to be undergoing IVF.


    Griffin Jones (37:47)

    Well,


    eventually is a very long time, Teresa.


    Teresa Cacchione (37:50)

    Yes, that's true. That is true. Yes, yes. So that might be a little short sighted. That always feels a


    little bit difficult for me to believe. ⁓ It is certainly possible that it will become more common though. Yeah.


    Griffin Jones (38:01)

    I mean, do we think that 400 years from now, human beings are going to just be having sex at random to procreate if there is so much more available through genomics and ART?


    Teresa Cacchione (38:14)

    Yeah, think a lot of changes would have to happen within IVF for that to be possible first, right? And that's usually, I mean, I think right now for a lot of patients, we're struggling to find embryos that are even viable from a chromosome perspective, right? Nevermind, then we start saying, okay, this one has a slightly higher chance of heart disease, or this one has a slightly higher chance of diabetes, right? I think that we would have to sort of be at a very different space in IVF where we were through...


    Griffin Jones (38:20)

    Like what?


    Teresa Cacchione (38:41)

    various, whatever methods, maybe we are become developed in the future, know, stem cells, whatever, you know, we would have to have a lot more eggs and embryos to work with. And I think that there's some major, I think developments that still need to happen on that front before that's feasible. We would have to overcome age-related infertility first, essentially.


    Griffin Jones (38:56)

    What are the-


    And there are people working on that.


    Teresa Cacchione (39:01)

    I know, yes, there are, there are. So that's why it's not impossible. But I


    always think that with that stave, as I was reporting the cart before the horse.


    Griffin Jones (39:09)

    I'm not sure how much insight you have into what payers like the employer benefits management companies cover and don't, but are there things that you often see not covered that you think if this were covered, it would have ⁓ a net benefit?


    Teresa Cacchione (39:14)

    Hmm.


    I mean, I do think that we are increasingly seeing payers cover it, but it is unfortunately still very common for a lot of major insurance companies. Less so specific fertility benefits, but major insurance companies, a lot of them will not cover carrier screening still. A lot of patients are paying out of pocket for that. It luckily has become a lot more affordable than it used to be, but we're still seeing a lot of, and even though it is now, you know,


    recommended that anyone who's trying to conceive have at least 100 recessive and X-link disorders tested. Most payers are still not covering that. And a lot of payers will not cover chromosome screening, pre-implantation, genetic testing for aneuploidy. A lot of times that is not covered either. And while there's been debate over, I think, the benefits of PGTA for patients under age 35,


    We know that it increases the live birth rate and significantly decreases the chance of pregnancy loss for patients over age 35. And I think that if more payers covered that we would be making it much more accessible for patients to sort of reach their goal.


    Griffin Jones (40:34)

    If you could make one broad change, you could wave a magic wand and there's some sort of either policy decision or protocol change or maybe something that hasn't been studied that you want to see more literature, more data on. If you could make any positive change that is within the realm of possibilities in the next year or two, what would it be?


    Teresa Cacchione (40:56)

    Yeah, I mean, there are still so many people in this country who don't have access to it at all. I mean, we just it was not within the last five years that it was even in our state, right in our in New York state where I work where, you know, it was a required benefit, you know, for employers above a certain size to cover IVF. So I think that, you know, we're a lot of what we're talking about is currently still inaccessible for an incredible number of people. And a lot of people don't have access to these benefits at all.


    never mind the potential future applications of them, right? So I think that if I could change one thing, would, and I've seen a lot of improvement in the last, my last 14 years in this field, but I think we're still sort of a long way off from the level of access that everyone should have.


    Griffin Jones (41:44)

    There's increasing demand. There's only going to be more so. So I'll be looking forward to following up on what's happening with genomics and following up how you're dealing with it at RMA of New York and the rest of your colleagues. Cacchione, thank you so much for coming on the Inside Reproductive Health Podcast.

    Teresa Cacchione (42:04)

    Thank you.

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Teresa Cacchione
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228 The Inevitable Consolidation of Genetics and IVF with Dr. Mili Thakur and Amber Kaplun

Today’s Advertiser helped make the production and delivery of this episode possible, for free, to you! But the themes expressed by the guests do not necessarily reflect the views of Inside Reproductive Health, nor of the Advertiser. The Advertiser does not have editorial control over the content of this episode, and the guest’s appearance is not an endorsement of the Advertiser.


Is the consolidation of fertility clinics leading to a shortage of genetic counselors required to support these expanding networks?

Returning guests Dr. Mili Thakur, Founder of Genome Ally, and Amber Kaplun, Lead Genetic Counselor at RMA America, provide their perspective.

In this episode we discuss:

  • Current procedures for genetics in IVF (and where they’re falling short)

  • What the ideal workflow should look like (for both patients and staff)

  • Why adding an in-house genetic counselor saves money (maybe even your clinic from legal trouble)

  • The 3 main ways clinics use genetic counseling (and which is best for long term growth)

Also check out these episodes that feature this episode’s guests:

Amber Kaplun
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Dr. Mili Thakur, Genome Ally
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Transcript

[00:00:00] Dr. Mili Thakur: Once there is consolidation has happened and then these networks are now going to start to look into the internal processes, like once acquisition happens and they are settled down in terms of what they are doing, I think I see two ways of how this is going to happen. Every practice that has to take care of their patients for the next five to ten years has to take care of their genetics.

Otherwise, they're not going to be able to be functioning. I'm 100 percent sure of that. 

[00:00:25] Sponsor: This episode was brought to you by Asian Egg Bank. Asian Egg Bank is pleased to bring you Dr. Mili Thakur , founder of Genome Ally, and Amber Kaplun, lead genetic counselor at RMA America, as they discuss if the consolidation of fertility clinics is leading to a shortage of genetic counselors.

To learn more about Asian Egg Bank, head to asianeggbank.com/for-professionals

Announcer: Today's advertiser helped make the production and delivery of this episode possible for free to you. But the themes expressed by the guests do not necessarily reflect the views of Inside Reproductive Health, nor of the advertiser.

The advertiser does not have editorial control over the content of this episode, and the guest's appearance is not an endorsement of the advertiser.

[00:01:20] Griffin Jones: Consolidation, consolidation, consolidation. 80 to 90 percent of the fertility clinics in the U. S. and Canada seem to be on their way to being owned by what will be three or four companies, and we've talked a lot about the vertical integration that is a result of that and will be a result of that. Same companies owning fertility clinics is owning genetics companies is owning egg and sperm banks, et cetera, et cetera.

But while this is happening, we might be losing the genetic counselors that we need to service the business model that works for what the field is turning into. My guests are Dr. Mili Thakur. She's been on the program before. Many of you know her background as a trained geneticist and a board certified REI.

She's a practicing REI in Grand Rapids, Michigan. She's also the founder of a company called GenomeAlly and consults with genetics companies and fertility centers. If you haven't listened to her last episode, it's about three revenue models for IVF centers as they relate to genetics. She's joined by Amber Kaplun in her last episode, which we'll also link to in the show notes.

It's about the rise of in house genetic counselors and the risks to fertility clinic networks when they don't have in house genetic counselors. The picture they paint in this discussion is one in which assisted reproductive technology and genetics. Think about the rise of both areas. Think about the untapped need for patients who are going to be using ART and why they're going to be using ART as part of why we expect this field to expand to multiples of what it is now.

With regard to number of patients seen and treated, in that world, do you still see genetics as being totally divorced from fertility treatment? I find their argument to be persuasive. So you, as someone that wants to scale and sell a fertility network, how are you going to incorporate that into your business model?

Dr. Thakur talks about the gaps in the process. Amber Kaplun talks about what the ideal workflow should look like. And in my view, this paints a more vivid picture of the infrastructure needed To support the business models, it will be able to take advantage of this explosive growth. And those that don't might lose a lot of money.

When I hear each of them talk, they're indirectly pointing to a solution or solutions that are needed in the way of workflow and technology. Think workflow software, EMR improvements, alternatives to EMRs. You hear and see a lot of those companies advertise on Inside Reproductive Health. I can't tell you which one's the best.

I'm not in your shoes. But when you listen to a conversation like today, does it not make you want to check out all of them? All of these new solutions that you hear about on Inside Reproductive Health or elsewhere, do their demos. Fill out those little forms that we run with their sponsorships. Some of them won't be up to your standards.

But we will not be able to provide patient care, manage our workforce, or be sufficient for market demands if we don't have the right tools for this integrated world that Dr. Thakur and Amber Kaplun are describing. Take this idea for a spin and let me know your thoughts. Enjoy the conversation. Dr. Thakur, Mili, Ms. Kaplun, Amber, welcome both of you back to the Inside Reproductive Health Podcast. 

[00:04:27] Amber Kaplun: Thank you, Griffin. Glad to be here. Thank you, Griffin. 

[00:04:29] Griffin Jones: You've both been on before, and it was after a prolonged period of time where I hadn't made much progress. Content about genetics and people were like, where's the genetics content?

And then I had each of you on and people yeah, I got multiple emails from people saying yes more of that So I feel like we grew a lot in in the genetic segment of the audience after each of your episodes I look forward to serving them some more growing that some more and I want to get an idea of what's happening with vertical integration And some other things, particularly with regard to genetics.

I had Lou Villalba, and we talked about vertical integration across the fertility field. We're recording this episode, I'm not sure when it will air, but we're recording it in the wake of Invitae announcing their Chapter 11 bankruptcy. They sold 10 couldn't get enough debt off their books, apparently had about a billion dollars in debt.

Filed for Chapter 11. So what's happening in the, as it regards to vertical integration with genetics right now? 

[00:05:41] Dr. Mili Thakur: The best care to a patient right now is one of the biggest thing and our patients are changing too. That is like the influx of social media. They have access to all the information they need at their fingertips.

[00:05:53] Griffin Jones: You've got changing patient demographics, you've got changing workforce demographics, and as you say, we're moving away from single center IVF centers to multi centers integrated into networks. How does that consolidation that's happening on the clinic side What effect does that have on what's happening in genetics?

[00:06:18] Dr. Mili Thakur: I can speak from the physician point of view and then Amber can speak for the genetics workforce in totality. From a physician standpoint, physicians are stretched to their bandwidth with what they can do. Do to take all these patients through they are providing excellent care as best as possible Inside of an influx of patients and a constricted workforce so they need support for all of these new genetic tests that are out there and going to be available and Amber will tell you about how the genetics field is organized right now how small it is and how we are leveraging that workforce.

[00:07:01] Amber Kaplun: At this point, there is a lot of opportunity for genetics. I think it really depends on how the private equity in these networks really choose to support or not support their genetics programs. The benefit of having clinics consolidate into a network is that if that network has committed to having genetic services, you're going to have more clinics having more access to genetic counselors.

But if networks have decided that they would prefer to outsource their genetic counseling services. Then you may be running into some similar challenges that we've been seeing historically with single centers and, and people really using these third party services versus the benefit of having an in house genetic counselor.

So I think where we move forward from here really depends on the attitudes that these networks and the support that these networks are going to commit for genetic services. 

[00:07:49] Griffin Jones: Yeah, I want to talk about that support or perhaps lack thereof. And when Dr. Decker talks about leveraging the workforce, is it because we're not leveraging technology as much?

So what I see happening on the IVF lab side is I see a few key developments that have developed in the last couple of years. Two to four years. I'm not a scientist, I'm not a clinician, so I can't say unequivocally that these particular solutions are the direction that they should go, but after talking to enough people, it really seems like the people running the labs would really benefit from having a few of these solutions, and yet, I don't see them implemented at the network level very often, or Not happening very quickly, and I suspect it's because these solutions sometimes have big price tags that I can see the value, and I could see how you could see the value on the PNL within three or four years, but, and really have a much more sustainable operation, expand your lab throughput, but three or four years, Timeline for a private equity backed entity doesn't really work.

It's too much of an expense on the, the, the P& L up front. It doesn't, you can't make it depreciate fast enough to make your EBITDA worth it when you're trying to sell it at a, at a bigger multiple. Uh, and so I see solutions that I think would be implemented if there were more. People that were growing their business for the longterm and holding the equity in their business that we would see these solutions be implemented more commonly.

That's what I perceive on the lab side. To what degree is that happening on the genetic side? 

[00:09:47] Amber Kaplun: I think that when you're talking about making the commitment for genetic services, there are challenges to it, most notably being that genetic counselors are still in the process of advocating for CMS recognition as providers.

You can bill for genetic counseling services, and you can get reimbursement at this point. But in terms of the level of reimbursement, if the bills that are currently in the House, in the Senate, were to pass, and genetic counselors would be recognized as providers, that reimbursement would increase significantly.

With all of that being said, though, Having a genetic counselor and a genetics team on your staff is already going to be a financial benefit for you because you're protecting yourself against lawsuits that could potentially cost your practice millions of dollars. We're talking about like settlements of multiple millions of dollars, and so that settlement Could cover the salary of multiple genetic counselors for many years.

So even though it may not be something that you see right up front, there are those long term savings, and there is also going to be growth that I anticipate in terms of the amount for reimbursement that we can be getting. 

[00:10:54] Griffin Jones: Having an in house genetic counselor might be something that if they're not looking in that long term view, they see it as Too great of an expenditure for their shorter term horizon.

What else besides genetic counselors? Is there certain technologies or therapies or other solutions that you're seeing not being implemented as quickly as they ought to be because People are looking at it too much as an expense in the short term. 

[00:11:23] Dr. Mili Thakur: Griffin, let's break down the whole IVF setup from a patient perspective into three categories.

So three groups come together to give patient care. So one is your clinical group, which is your doctor and the nursing staff and all of the front office and the clinical team. The second is the IVF team. where the embryology lab is working and creating embryos, biopsying embryos, sending out samples. And the third part of that complex situation is your genetic testing lab, which is outside of the embryology and the clinical practice.

From what I've seen, Amber was mentioning genetic counselors are part of your clinical team. Most of the time, physicians were traditionally the ones that were giving all the direction to the patient and genetic counselors in teams that have integration already, they would be part of that clinical team.

But advancements in all three of those. These have to be integrated to get patient the best care. The important thing in taking care of a patient who has genetic needs, you have to integrate all three. Because the PGT lab is sending the sample as directed by the physician directs and says, okay, this is what we are doing.

This is where the test's going. Lab takes those samples and sends, ships it off to the genetic testing company, which is outside of the physician and the lab's perspective. And then the lab sends out the test results, which comes back to the clinical team. However, the clinical team has to retrieve that information and call the patient back.

And then the IVF team might be the one that is thawing the embryos. And if it is an IVF situation, transferring the embryos along with the physician. So there is a lot of back and forth communication. And that's the, when we talk about vertical integration of genetics, That genetic team, which is embedded in all three of those quarters, is the one that's going to be able to coordinate the best care.

So, what I mean by that is, A genetic counselor who is part of a lab, like the genetic testing lab, which is the outside business, only sees their internal data and are able to give counseling to the patient based on the test. But they don't know what's happening in the embryology lab, they are not part of what the doctor's preferences are.

So I think advancements that will integrate all of these systems to be able to communicate better would be really important. What would make the genetic counselors the best suited for that job? 

[00:14:01] Griffin Jones: What are the barriers or what is the reluctance to integrating those verticals? 

[00:14:07] Dr. Mili Thakur: I think one of the key things is this is new.

We haven't had to deal with integration of, uh, genetics for, uh, Less than a few years, so I think all the practices, while they are taking care of their day to day patient care and also transitioning through this change between the seasoned professionals retiring and acquisitions and mergers and consolidation, on top of that, they also have to now think ahead, integrate those practices.

Systems, because right now they're in a mode of sustainability. They just want to take care of their patients. And there's a lot of patients that have to go through, and there's a lot of complex decision making that's happening. 

[00:14:54] Griffin Jones: Tell me how would the process work though? If so, and maybe Amber, you can speak to this.

If you want to have what you want to bring these teams together more, the genetics testing lab, the IVF lab. lab and the clinical team, so if you want to bring them together at the, at a company that has, by company, a clinic network that has multiple labs, multiple clinics, how do you do that? 

[00:15:24] Amber Kaplun: You're really going to have to figure out what workflow works best for your network, but it's really about being able to establish a workflow that will involve all of those people.

For example, something that I consider to be more optimal from a workflow perspective is that you have a patient or a couple come in, They meet with their physician. If there's an established need, perhaps for PGTM, that patient is then going to be handed off to a genetic counselor for genetic counseling.

That genetic counselor would then liaise with the PGT lab throughout the test development process. The IVF lab obviously comes in at the time that the embryos are created. The PGT lab does the testing, the results come back to the clinic and to the lab, and then most crucially is that discussion that happens around which embryos are we transferring, which embryos are we not transferring.

We're seeing increased requests. For transfer of PGTM positive embryos, and that's just really because our indications for pg TM are expanding. So for example, we may do testing for genes like B, rca, A one or B RCA A two, where they confer disease risk, but not necessarily a hundred percent certainty that a child would develop a condition.

So we are seeing in some cases requests to transfer those types of embryos, but there's obviously going to want to be very careful checks and balances in place if you are going to be doing that to establish, yes, this embryo is eligible for transfer at our clinic. Yes, we are transferring the correct embryo and making sure that everything goes off without a hitch.

[00:16:57] Griffin Jones: Break this down stepwise for me because I probably only followed you halfway through. And so couple comes in, that's you got your new patient visit, it's determined that they need. PGT, or some other type of genetic testing. 

[00:17:10] Amber Kaplun: PGTM, I think, is the best use case for this type of integration. PGTA, I think there can be such a high volume of patients that are going through it.

Some clinics that have in house resources will require pre test counseling, others won't. But when you have an in house genetic counselor, almost invariably people that are having PGTM are going to have a connection with that in house genetic counselor. through that process to help improve their experience.

[00:17:37] Griffin Jones: So the clinician determines that they need PGT M, that they hand the patient off to the genetic counselor, genetic counselor liaises with the PGT lab, and then what, and then liaising back with the clinician, or is there some interaction with the patient first, or tell me what happens after the PGT lab.

[00:17:57] Amber Kaplun: There's going to be communication going on at multiple levels, right? The genetic counselor is going to be, um, communicating with the patient. Genetic counselor is going to be keeping the care team and the physician updated on progress. The PGT lab will come back to the clinic and quite often that can be both the physician and the genetic counselor if applicable.

Um, so there's multiple lines of communication that stay open throughout the process, um, really to make sure that everyone is staying on the same page, that. Expectations are appropriately managed in terms of what does a couple want eligible for transfer, what doesn't a couple want for transfer. 

[00:18:33] Dr. Mili Thakur: And I think, uh, Griffin from, from that same workflow, I think we can Talk about the gaps that there are.

So one of the gaps that starts when the patient shows up for a request, patient is there, many times patients have multiple things going on. They're not able to conceive, but by the way, they also had somebody affected with a genetic condition. And they also are like emotionally in a very vulnerable situation.

So they may not. up front say that there is a genetic need. So there has to be a process when the intake of the patient is being taken, where you would pick up an extra need for the patient. An example for that is a case study that I did. I saw a patient where she came in, was seen as an infertility patient.

Actually, she was a patient who was doing donor sperm, did IVF, and then embryos were tested for PGT A. And then come to find out when they were going to do the transfer, the patient said, Oh, I also wanted to mention, I hope that the embryos were tested for this autosomal dominant disease that I have. In that intake process, there was this gap of not picking up the disorder that needed to be tested.

You can't just assume that the patients understand. The second thing is, when the requisition is being sent, which lab are we going to choose? There is so many different labs right now. Each one, they're different technology. Which lab is the one that the patient will be best served from? And what is the pre test counseling associated with whatever test you are going to be doing?

So the pre test counseling right now for PGT A is very minimal. The doctor just says, we're going to look for the chromosomes in the embryo, which patients don't understand quite as they might. Once the requisition's gone and then the patient is doing IVF, then there is a big thing that happens in the lab.

So the lab has to see the requisition from the physician. This is the IVF lab I'm talking about. They have to pull out the right kit. So if you work with five or six different labs, you have to understand that same day, there could be a case that's going out to the different lab and another one going to another lab.

So you have to pick the right kit. You have to sample the embryo. All embryos are sampled, no matter which lab they go in the same way, but then you have to put them in the right buffer. You have to handle the embryos with the right buffer. You have to store them at the right place, label them appropriately, and then ship them to the correct company.

When it's received by the company, there's processes that should be in place for quality control, right? All companies that provide this kind of testing have to have those processes because then they're going to amplify the DNA, results will come back, and then Again, the gap happens when, I kid you not, there is like each person who takes care of genetics in the practice has to keep five or six, seven, sometimes, portals.

So the results come back into that genetic company, which is an outside business portal, and the staff has to go in and retrieve that result in a timely fashion. And then the patient has to be called back by the clinical team. And then you have to have the doctor in the IVF lab. Integrate again. So, when I talk about gaps, they can happen in any of those spots.

If, say, the results were there for a week and the staff just did not go into that portal, they will not know that the results are back. If the staff retrieved the results but are waiting for the doctor to call the patient because the results are abnormal, then there will be another gap that happens. If the doctor doesn't feel comfortable with the management of those test results, You know, in that situation, if genetics was already integrated, they would be able to give those test results.

And it doesn't finish there. You have to transfer the right embryo, which is, I think, the biggest. Biggest piece of that whole workflow that happens for months at a time. 

[00:22:34] Griffin Jones: When you say patient portal, Mili, are you talking, or when you say portal, are you talking about the patient portal through the EMR, or do the PGT labs have their own portal, or is there some other portal?

[00:22:45] Dr. Mili Thakur: So each PGT lab Because they're an outside business, outside of the clinical infrastructure, they have their own portals. And you have to have a username and password for networks. There could be an integrated username and password that the clinical team goes in and retrieves information every day. And each lab has their own way of submission of samples of requests.

So some labs will have a portal where you submit it. Others would use some sort of encrypted email. To receive those and then the same thing with the back workflow. 

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[00:25:13] Griffin Jones: So I want to come back to these gaps, but you've pointed me to something of reasons why.

This ideal process, the optimal workflow that you describe, Amber, where the couple comes in, the clinician decides they need PGT M, they're handed off to a genetic counselor who liaises with the PGT lab and the patient and the clinical team. What, if this is the ideal scenario, in your view, How, what percentage of clinics do you think are doing something close to what you're envisioning as the ideal scenario right now?

And then that's the first question. And the second question is for that percent that isn't, why aren't they? 

[00:25:51] Amber Kaplun: So I would say the clinics that have in house genetic counselors, I would assume it's very close to a hundred percent, if not a hundred percent that are using that optimal workflow. I think That the clinics that are likely not doing that, they may have a contract genetic counselor that they work with that sort of mimics that workflow.

Um, some places may have third party services that they work with, but there is always going to be a bit of a gap there because that is not someone that is directly employed by the fertility clinic and directly working within the fertility clinic. So how that may come up is just having knowledge about the, the clinics or the networks, policies, and procedures about.

Embryos that are eligible for transfer, not eligible for transfer, and being able to help set expectations through that workflow. 

[00:26:37] Griffin Jones: In your last episode, I think we talked about, we guessed what percentage of clinics had an in house genetic counselor. Remind me, was that like 20%? Was it less than that? 

[00:26:48] Amber Kaplun: Yeah, it was less than that.

I would say 10 percent or less of all of clinics that report to SART in the U. S. 

[00:26:56] Griffin Jones: And we, when, I don't even remember when we did that episode, was that a year ago or so? Maybe six, six months to a year, maybe? 

[00:27:02] Amber Kaplun: I think it was about a year ago, yeah. 

[00:27:04] Griffin Jones: How much has changed in that last year? Are we at 12 percent now or 15 percent or 20 percent or is it pretty much Pretty close to what it was this time last year.

[00:27:13] Amber Kaplun: It's probably pretty close to what it was. Yeah. I mean, with some of the consolidation and some of the network growing that we've seen, that has meant that some clinics have access to in house genetic counseling services where they didn't a couple of years ago, but it may not be a very large number of clinics that have actively decided to bring genetic counseling services in house since that time.

[00:27:32] Griffin Jones: Is it just the. The role of having the in house genetic counselor in house that allows this optimal workflow to be implemented, or is there also some kind of technical solution that's necessary? Because I'm just hearing, okay, genetics counselor, Liaising lab, liaising with IVF lab, liaising with patients, liaising with clinical team.

It just, that seems like a bunch of communication that could be really disruptive to workflow, that could easily get out of the channels because some communication's happening here and then, or also people might be waiting on things. So I could see Obstacles happening from that. Is there, is, is the current EMR ecosystem sufficient to support that communication?

[00:28:24] Dr. Mili Thakur: I don't think that is sufficient. Like in an ideal world, a solution would be that if there was like one integrated virtual system where you could, as a clinic, own that system, like you have bought that system and then you are able to have your staff, which is trained in genetics, hopefully a genetic counselor or a geneticist, go into that system.

Select the best test that is needed, and then go to the right lab, and then click the next thing, and everything comes back into that same portal, but instead of having different company portals that you have to open, it would be a portal that the clinic has, and then the clinic just goes in, and it goes back to their EMR, talks to the same EMR, and this is an ideal world situation where there is no restrictions on creating such a software, but With increasing number of cases, if you have to take a lot of IVF cases through and a lot of genetic testing has to happen for different tests, there's about six different tests.

that we do in our field. And so it's like trying to navigate through four or five different labs for each. I'm talking about 12 to 15 labs that are genetics. In an ideal situation, that's the solution. And from a genetic counseling standpoint, I think we have to talk a little bit, and Amber can like elaborate on this.

There are these roles. The scope of practice of each genetic counselor. So there's three different types of genetic counselors in our field right now, or genetic professionals to say. One is in house genetic counselors that are cross trained in the EMR that practice uses it and loads the doctor preferences.

Second type is the one that are telehealth genetic companies that are standalone practices, but they integrate In various different forms with the clinics. And the third one is the company genetic counselors, the genetic counselors from the genetic company. And lots of physicians are relying on genetic services or genetic counseling services from these genetic testing companies, which is invaluable at this time that that provides patients what they need.

However, that, the scope of practice of that genetic counselor is totally different. They are counseling the post test. counseling for the test. They will provide all options to the patient, they will give all the outcomes to the patient, but they don't know the exact situation of the patient. So they don't have clinical data with them when they're talking to the patient.

They have some clinical data, but they're not directive. And they're trained to be not directive because they're representing the testing company and the test results. And I think Amber can speak to it, how it's different for an in house genetic counselor and decision making and for a genetic counselor from a company.

[00:31:19] Amber Kaplun: Yeah, when you're a genetic counselor working in house, you have a good idea about your institution's values and how you approach certain types of results. So if I'm counseling a patient on PGT A results, I can say to them, these embryos are going to be top of the list for transfer. These ones we'll put to the bottom of the list.

These embryos are not eligible for transfer at our institution versus if you have a genetic counselor that is counseling on those results from a lab, they're just going to say these are the different findings that were observed within the embryo biopsies. You're going to need to go back and talk to your doctor to figure out which ones you can transfer, which ones you can't, and in what order.

[00:31:54] Griffin Jones: The last time we're on, when in our conversation, Amber, it was about the benefits of having an in house genetic counselor and Mili, your episode was about three different revenue streams that fertility clinics can leverage with genetics. Is there a way that you see this becoming the standard in the world?

A few years time, apparently it hasn't budged since a year ago when Amber and I first spoke, but is this going to be the standard as consolidation happens more and then we're left with maybe four or five companies that own 80 plus percent of the fertility centers in the continent? Is this going, are we going to see that more than 50 percent of clinics have In house genetic counselors.

How much of that battle is left to fight? 

[00:32:49] Amber Kaplun: I think we will, and primarily that's just because when you look at The rate of requests for PGT M compared to requests for prenatal diagnosis, for example, there are certain areas in the world where requests for PGT M are far outpacing requests for prenatal diagnosis.

And you also have greater availability of genetic testing in medicine generally. I do think that we are going to be seeing more and more families, more and more couples coming to us. Specifically for IVF and PGTM, but then as Mili mentioned, we're getting more and more patients who come to us for reasons other than genetic testing and something comes up along the process of the workup and setting that patient up.

I would say if you are a physician or a nurse, and there has been more than a couple times where you've looked at a PGT A report or a genetic testing report and you find yourself scratching your head, That's telling you that you need more support in this genetics realm, and there's going to be some point at which that means that needing that support is going to be hiring someone and creating a team that can take on those responsibilities for you.

I am anticipating that these bills that are in progress are going to get passed in the near future, which I think will really eradicate a lot of barriers that clinics do tell us exist. And I think also if you're Hiring a genetic counselor, you don't necessarily need to hire someone that comes into your clinic every single day.

I can tell you from the number of requests that I get, genetic counselors have a lot of interest in this area of practice. If you expand your search to potentially the whole state that you practice in, potentially out of that state, you're definitely going to be able find someone that wants to work that job.

Some of the Things that I hear about there not being enough genetic counselors, I can tell you I've heard people in my area with open positions have been having 50, 100 applicants for their job. So there are a lot of people out there right now, particularly because some of the labs are laying off genetic counselors.

There's a lot of people out there. It's a good time for hiring. 

[00:34:48] Griffin Jones: I know a really good genetics counselor out there who wants to get back into the fertility field. So if anyone is listening that, that needs really good talent, I do know an A player that is in that situation that you described, Amber. 

[00:35:01] Dr. Mili Thakur: Yeah.

And Griffin, just to add to what Amber said, is I, the way I envision it, Once there is consolidation has happened, and then these networks are now going to start to look into the internal processes, like once acquisition happens and they are settled down in terms of what they are doing, I think I see two ways of how this is going to happen.

Every practice that has to take care of their patients for the next five to ten years has to take care of their genetics. Otherwise, they're not going to be able to be functioning. I'm 100 percent sure of that. There are so many 

[00:35:35] Griffin Jones: Tell me what that, tell me what that means, that they won't be able to be functioning if they're not also involved in the genetics.

Tell me, unpack that for me. 

[00:35:42] Dr. Mili Thakur: With increasing number of cycles happening, so if a network is going to do upwards of a thousand cycles, right, and they are, there are networks that are doing five to ten thousand cycles a year. Imagine the number of data that's coming into their system. And once you do that much of high volume, a lot of complex cases are entering the system.

The more you're going to serve, the more complexity there is going to be. Each practice that wants to excel in their business cannot look the other way and say, okay, genetics, we'll just take care of it through third party genetic companies or through the genetic counseling testing companies, because soon you will have a case.

That is going to be a hurdle. It's going to be coming back to the doctors. As soon as the doctors see it, it's a business case for them. They're going to integrate genetics in there. But what we are trying to say to our audience right now is instead of going to that point where that thing happens and then you look back and you say, oh, we should now get a genetic counselor or a genetics team on our setup.

The two ways I see it is one, All networks should look into their internal process of how they handle their genetic workflow. And professionals like us are happy to consult with them and say, okay, let's look at your processes and where everything lies. But the second way is Centers of Excellence for Genetics in Reproductive Medicine.

That's another way of doing it. Preimplantation genetic testing As an 

[00:37:10] Griffin Jones: insurance designation? Is that what you mean?

[00:37:12] Dr. Mili Thakur: No, as a center. So inside of the network, which networks can own more than 10, 15 centers, one of their center is actually a center of excellence where for pre implantation genetic testing and the more important portion of that is for PGTM.

As Amber said, these are complex cases. They don't take that one hour consult, like on an average when I work up a patient like that, it's five to ten hours of my time. Your regular IVF team should be doing the infertility management of the patients, taking them through and Making sure, but these patients that need extra time and extra workup have to be in a different environment that has to, that kind of team, the one that I envision will have a geneticist on staff, would have an REI on staff, would have a team of genetic counselors on staff, and will then liaison with all of the different labs and coordinate that complicated care.

And once you've developed that model, you can take that model and implement it in any site of that network, right? So basically these are complex cases. And because of my virtue of practice right now, I'm seeing patients from 17 different states. I work with all PGT labs and I'm getting second opinion referrals from most of the REIs from around the country.

And those cases, even for me, who's like, Board certified in genetics take extra hours of work. I have to look up things and I have to talk to these companies and say, which kind of tests can we do for it? Is this test even possible or feasible? And then on the back end, I have to counsel the patient to say, okay, your family is unique.

This is something that is very complex. It's going to take us a month or two to even get you to be able to do this. That kind of workflow to be fully integrated into a busy REI practice is. It's difficult, so challenging to say the least. So as we see, and this is like a projection that's available online, we are going to see increased number of requests for PGTM and SR.

And for these first two months of 2024, every practice has seen that increase already. And this is going to increase even more. So we have to address it. I don't think we can look the other way and say, we're going to just do things how we have done it traditionally. 

[00:39:36] Griffin Jones: How do APPs fit into all this? Because as you're talking about developing the workflows, the workforce, you're talking about having centers of excellence, and then you're talking about the clinician being the first person to decide what test is necessary and that, or then, or decide if something's necessary to hand it off to the Gen X counselor.

But what happens as APPs are starting to do more of the new patient visits. They're the ones doing the workups and, uh, and then the REI is at a more global level where they're overseeing multiple cases and, uh, so how do nurse practitioners, physician assistants play into all this? 

[00:40:16] Amber Kaplun: Yeah, I can speak to that because we have a great team of APPs, you know, across the network where I am, and they're acting very similarly to the role that Mili is mentioning, identifying these cases and then in consultation with the overseeing physician, really sending the cases our way.

So the workflow looks very similar. It's just that, as you mentioned, that first point of contact, maybe with the APP, Versus an MD or DO, but it doesn't really change much from a workflow perspective, at least in our experience. 

[00:40:46] Dr. Mili Thakur: Yeah. The only thing is that the, at the ASRM APP summit, which we had last year, most APP felt comfortable with being.

That first person of contact with the physicians to like triage patients and like different levels of complexity and getting them to where they needed to be. A question arises when test results have to be given, when genetic test results, especially pre implantation genetic testing of embryo test results have to be given, if they are the usual type of results.

Most APPVs will feel comfortable, but as soon as the results are abnormal, say a couple went through IVF and all embryos are abnormal, and now with different genetic testing companies, there's different level of abnormal. So there's a clear aneuploid, there is low level mosaic, and high level mosaic. So those kinds of test results and then answering questions in great detail is something that would not be part of their scope of practice.

That would be part of a, either a physician, uh, trained in REI and knowing the complexity or a genetics professional, a geneticist and a genetic counselor, even nurses. And I don't think even anybody who's not well versed in genetics would be able to handle that kind of results. 

[00:42:05] Griffin Jones: I'd like to give each of you the opportunity to close the conversation with your thoughts.

And I'm thinking in the direction of how we develop this workforce as. Clinics are consolidating, we see that, and other segments of the field are also integrating. And so, we need, we need the infrastructure for genetics to mirror that, but we need the workforce to be able to fulfill that. Um, so, um. Uh, you can conclude how, however you'd like on, on this topic of how we build this infrastructure, but, uh, how do we develop this workforce?

What needs to happen for this infrastructure to come into your place? And if you can, what would, for those executives listening that are at the MSO executive level, What first step can they take? 

[00:43:00] Amber Kaplun: So I can speak at least from a genetic counseling perspective. First off, I would say that there has been tremendous growth in the number of genetic counseling training programs over the last five to ten years.

So there are more and more genetic counselors that are graduating every single year. And I think we are also dealing economically right now with a bit of contraction of genetic testing labs. So as I alluded to earlier, that means that there is a ripe workforce out there ready and eager to really dig in.

And as I mentioned, ARTIVF is a particular area of interest for many people. So I think really the first step for those executives and those MSOs is to be able to commit. to creating a genetics program. And after that commitment, I think consultation with people that are more experienced in this area to be able to carve out that business plan and the projections and things like that.

It's going to be really helpful for taking that first step and The Genetic Counseling Professional Group is always happy to assist in supporting people that are looking at starting a genetics program. We are obviously very committed to increasing the visibility and the presence of genetics programs within reproductive medicine to help ensure that we are meeting those levels of ideal patient care.

[00:44:10] Dr. Mili Thakur: I think from my standpoint, one of the key things that the, uh, Professionals in the field have to do is to acknowledge that genetics is here, it's growing, that these tests have to be taken care of and be mindful of the patient experience. Like it has to be completed, that workflow has to be completed to the point where we can get the patients to take the baby home, right?

The important thing is to have that vision that how to create genetics. As a workflow and develop it. The second thing is a commitment for the processes that are involved. Like Amber said, there's a lot of genetic counselors and genetic professionals who would love to be part of that team, but instead of cutting corners and making short decisions of, okay, right now, I just want these test results to be given for this next year, developing that process and putting those ground rules for your team as the, as the team grows.

[00:45:09] Griffin Jones: What are a couple of those ground? There are a couple of ground rules that you think of, if you will. Like what are those ground rules that, that should be established specifically to avoid cutting those corners? 

[00:45:20] Dr. Mili Thakur: So I think first is. Every patient coming into the fertility field, if they're coming with inability to conceive, should, there should be a process to take their history that is above and beyond what the doctor is able to do in a 45 minute or an hour long visit.

There should be a questionnaire. That questionnaire has to be made in collaboration with a genetics professional. So the right questions are asked and then they are somehow triaged. That is a gap that is very big in most clinics. So you can pick up the So who need that extra service. Then the second thing, that ground rule, should be that when we are taking care of a patient who needs a genetic test, ordering the appropriate test with the informed consent has to happen.

And then that informed consent is like a big legal important point is that informed consent is not just waving off and signing on a sheet of paper. It should be something that has embedded content inside the content. Like a video that the patient has to watch and be then truly be informed. So when they sign the paper, they know the pros and cons, which needs the pre test counseling.

Then in the lab, in the IVF lab, there has to be very straight ground rules of the processes of how we label embryos, how we store embryos, how the right kit is picked up. There should be, and most labs would have that process already, but it has to be even more. going with the higher volume and the complexity of the testing.

Then at the genetic testing lab, because these are all testing kits that are made by the lab, there has to be regulations there to make sure that quality control is well and reporting is done. Right now, each lab, by the way, reports their results in all different ways, so there is no single way of regulation of how reports come back.

There's different, uh, uses that they use. And then last but not the least, when the right embryo is getting picked up, like when there has to be a genetic professional inside of that decision making or the physician takes all of the responsibility of when the embryo is being thawed, because the lab that is going to be thawing is only given a number for the embryo to be thawed.

So I think it's very important to have all of those boxes checked off. And integrating the team of genetic professionals who understand this is easy for them would make it better for the practices. 

[00:47:53] Griffin Jones: You've persuaded me that integrating with genetics in this way with the clinical and the lab teams is necessary.

I think you persuaded me that it's inevitable and that the networks have to figure out a way to do it. I think from a, that they're going to need some, Some of the technology, some of the technology solutions that are emerging, the workflow softwares, the EMRs, the EMR alternatives that are emerging. And a lot of you hear those advertisers on this show.

I can't tell you which ones are better than the others, but you need to check them out. I would check out all of them. Every time you hear a new one on this show, do their demo. Click out that little form of whatever comes out, because I think what you're talking about for All of the different segments, lab side, genetic side, clinic side, being integrated absolutely has to happen as the networks continue to get bigger and people are going to need it.

Uh, the right tools to be able to, to actually implement that. And then I also want to plug the background for this conversation. Listen to Amber Kaplun’s episode about how to, how and why to use in house genetic counselors. Listen to Dr. Thakur’s episode about how to leverage three different revenue streams.

for genetics in your IVF practice. We're gonna link to both of those episodes in the show notes. Go back and listen to those, and I look forward to having you both back on, because I'm increasingly getting this feedback of this growth, Uh, in the genetics vertical, and we're, there's going to be more and more to cover.

And I'd like to get some updates on many of the tips that you gave today and how they're being implemented. Dr. Mili Thakur, Ms. Amber Kaplun, thank you both so much for coming back on the Inside Reproductive Health Podcast. I look forward to having you each on a third time. Thanks, Griffin. Thank you. 

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Announcer: Thank you for listening to Inside Reproductive Health.