75% of patients screen clinics online, and 84% won’t consider providers with less than 4 stars
Digital Front Doors Are Wide Open—and Unsecured
Online reviews are now a primary driver of patient decision-making in fertility care. According to aggregated data, 75% of patients consult reviews before selecting a provider, and 84% won’t consider clinics rated below four stars. In a field where individual patient lifetime value (PLV) can exceed $10,000, each lost prospect carries significant financial weight. A single negative review can translate into $50,000–$100,000 in lost revenue—and potentially more when factoring in frozen embryo transfers, follow-on cycles, and missed referrals.
Your IVF Clinic Is Bleeding Revenue— Why Ivy Fertility and RMA-NY are NOT
In This Demo, You’ll See How To Unlock Hidden Profit by Mapping Every Patient Touchpoint in Real Time
If you're only surveying patients post-cycle, you're missing the real reasons they drop out, leave bad reviews, or never refer.
Discover how top networks like Ivy and CARS track patient sentiment at every IVF stage to boost loyalty, conversions, and NPS.
✅ Catch dissatisfaction before it damages referrals
✅ Reduce cancellations and no-shows
✅ Automate service recovery in real time
✅ Turn feedback into revenue-driving insight
Book Your Free Demo with Quality Reviews and See Exactly Where You’re Losing Patients
A 1-Star Drop Can Cost $660K Annually
The business impact is not theoretical. A Harvard Business School analysis found that a one-star drop on Yelp correlates to a 9% revenue loss. Fertility practices earning $2 million annually could see $660,000 evaporate as a result. Clinics in the 1–2 star range may underperform their better-rated peers by as much as 33% in revenue. And one negative review alone can deter up to 30 patients.
Generic Tools Miss the Mark—And the Moment
Many clinics have adopted review platforms like Yext or Birdeye, but these systems often fail to align with the patient journey in fertility care. Because they don’t trigger review requests at meaningful clinical milestones—such as retrievals, embryo transfers, or graduation visits—positive patient experiences often go unrecorded. Even when feedback is collected, it may not appear on platforms like Google, where patients start their search and where visibility is most critical.
Ivy Fertility Case: 15% Google Score Increase in 6 Months
Ivy Fertility’s experience illustrates the potential upside of a more targeted approach. After implementing Quality Reviews’ platform to manage and amplify its online presence, Ivy saw a 15% increase in its Google review scores over just six months. The case study points to improvements in both review volume and sentiment, driven by real-time feedback loops that are tied to actual patient interactions—not generic post-visit surveys.
ROI Potential: Up to $960K Per Year
Review-driven growth isn’t limited to patient trust—it has direct financial implications. In practices that implemented active reputation strategies, monthly revenue increased from $100,000 to $180,000. The estimated annual ROI from a $5,000/month investment in review infrastructure approached 19x. One group cited in the data achieved a 381% quarterly ROI after improving how and when they collected feedback.
Millennials and Gen Z Expect Digital Transparency
The next generation of patients has different expectations. Digitally native and review-conscious, younger patients expect transparency around pricing, physician experience, and patient satisfaction. They’re less influenced by provider credentials alone and more by the shared experiences of others. Fertility care, with its high emotional and financial stakes, is especially susceptible to this shift in behavior.
Reputation Is Revenue—and a Strategic KPI
Online reputation now affects every aspect of the business—from new patient flow and referral volume to payer relationships and practice valuation. Executives who once saw reviews as a marketing metric are increasingly treating them as indicators of operational health. Data from reviews, when collected systematically, can reveal issues with communication, billing, or workflow long before they show up in revenue reports.
Your IVF Clinic Is Bleeding Revenue— Why Ivy Fertility and RMA-NY are NOT
In This Demo, You’ll See How To Unlock Hidden Profit by Mapping Every Patient Touchpoint in Real Time
If you're only surveying patients post-cycle, you're missing the real reasons they drop out, leave bad reviews, or never refer.
Discover how top networks like Ivy and CARS track patient sentiment at every IVF stage to boost loyalty, conversions, and NPS.
✅ Catch dissatisfaction before it damages referrals
✅ Reduce cancellations and no-shows
✅ Automate service recovery in real time
✅ Turn feedback into revenue-driving insight
Book Your Free Demo with Quality Reviews and See Exactly Where You’re Losing Patients