Lindsay Catalano highlights how stronger pharmacy collaboration improves coordination, confidence, and outcomes
Lindsay Catalano, MBA, BSN, RN, is the Executive Director of Piedmont Reproductive Endocrinology Group (PREG). With a combined clinical and operational background, she leads strategy across a multi-location fertility practice with a focus on building aligned, patient-centered systems that support both strong outcomes and a consistent, high-quality experience.
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There is a defining point in nearly every fertility journey when the process begins to feel overwhelming—not because of the medicine itself, but because of everything surrounding it. Patients are balancing medication schedules, financial considerations, timelines, and expectations all at once, often without a fully connected support system.
One of the biggest areas that deserves more attention is how we support patients and meet them where they are. Patients are trying to understand their bodies, their finances, timelines, and clinical expectations all at once, and it can be overwhelming. Our role is to be clear, transparent, and to advocate for them through the process. That trust is everything.
This moment is not a breakdown in care—it is where better coordination can make the greatest impact. Too often, the value of the services that a pharmacy partner provides and how that affects outcomes is not considered.
Keeping Patients on Track with Cost and Clarity
Medication cost and uncertainty are two of the biggest reasons patients drop off. Mandell’s helps reduce both.
Through its Serono Preferred Pharmacy Partnership, Mandell’s Clinical Pharmacy supports the Fertility Instant Savings Program, helping significantly lower out-of-pocket medication costs so patients are more likely to stay in-cycle.
Mandell’s earns a 4.8-star Google rating and an NPS of 96 by making patient education a priority. Pharmacists are readily available to explain medications and standard fertility procedures, helping patients feel informed.
👉 See how Mandell’s supports patients before and during treatment
Where Alignment Changes the Experience
Fertility care is highly time-sensitive and detail-driven. When communication between clinic and pharmacy is not fully aligned, even small gaps can create uncertainty for patients at critical moments.
But when alignment is strong, the experience changes entirely.
When patients feel confident in their care and feel like everyone is aligned, their entire experience changes. They do not see separate pieces, they see one team.
That sense of a unified team is what transforms a complex process into a supported journey.
Why Pharmacy Partnership Matters More Than Ever
Pharmacy plays a central role in this coordination—yet it is often underestimated.
Pharmacy selection needs to be at the forefront because they are a critical part of the patient experience but are often treated like a transaction instead of a true partner in care.
In many traditional models, pharmacies operate as separate, process-driven entities. In fertility care, that disconnect can be especially challenging.
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With larger commercial pharmacies, it can feel very process driven and disconnected from what the patient is actually going through. In fertility, everything is time-dependent, and medications are directly tied to outcomes and timelines. That urgency has to be understood and felt by the pharmacy partner just as much as the clinic.
When pharmacy partners are fully aligned with clinical teams, they do more than dispense medications—they actively support timing, education, and adherence, all of which are essential to successful outcomes.
Supporting Patients—and Care Teams—at Every Step
A strong pharmacy partner also has a meaningful impact on clinic operations and staff.
From a clinical standpoint, our staff need to know medications are being handled correctly so they can focus on care. When we have that level of trust in a partner like Mandell’s, our team feels supported, patients feel confident, and it removes a lot of unnecessary stress on both sides.
This level of trust allows clinics to stay focused on what they do best—delivering high-quality clinical care—while knowing that medication management, education, and access are being handled with the same level of attention.
A More Connected, Confident Journey
When pharmacy and clinic operate in true partnership, fertility care becomes more coordinated, more efficient, and more supportive for everyone involved.
When pharmacy is aligned and equally committed to getting the patient through their cycle, it builds trust and creates a much more seamless experience for both the patient and the clinical team.
Fertility care does not have to feel fragmented or overwhelming. Partners like Mandell’s Clinical Pharmacy operate as part of the care team, not outside it. With the right systems—and the right partners—in place, it becomes a cohesive, patient-centered experience defined by clarity, trust, and progress.
And that is where the best outcomes begin.
Keeping Patients on Track with Cost and Clarity
Medication cost and uncertainty are two of the biggest reasons patients drop off. Mandell’s helps reduce both.
Through its Serono Preferred Pharmacy Partnership, Mandell’s Clinical Pharmacy supports the Fertility Instant Savings Program, helping significantly lower out-of-pocket medication costs so patients are more likely to stay in-cycle.
Mandell’s earns a 4.8-star Google rating and an NPS of 96 by making patient education a priority. Pharmacists are readily available to explain medications and standard fertility procedures, helping patients feel informed.
👉 See how Mandell’s supports patients before and during treatment