Join Our Team: Account Manager
Fertility Bridge is currently hiring for the person that is most accountable to our clients at Fertility Bridge and advises fertility executives and practice owners on their marketing efforts: the Account Manager. If you’ve read about our core values and like the culture of our team, the below description will tell you if this particular position is right for you.
Account Manager Job Description
Position Type: Independent Contractor
Location: Remote
Rate: $35 / hour
Estimated weekly hours: 10-20
“Wow! [Your Name Here] is the best Account Manager we’ve ever seen!”
Click here to view a short video about this role: Account Manager
How do you know if this is your dream work and if Fertility Bridge is your dream client? If you think you can achieve these outcomes, this just might be the place for you:
Advertiser fully onboarded, up to 10 per month,
including obtaining Advertiser intake, scheduling interviews when relevant, liaising with Advertiser Strategist, Content Strategist, and Production Project Managers. You proactively address issues on strategy, due dates and deliverables with Advertiser. The Advertiser goes to you for all questions and issues on strategy, due dates and deliverables.
All sponsor requirements are received, approved and delivered within deadline,
including payments, agreements, the advertiser’s creative assets such as landing pages and lead magnets, and calls to action. You proactively contact the advertiser regarding sponsor requirements and their deadlines. You lead monthly meetings with the advertiser.
Annual customer retention rate of >75%.
>75% of clients continue through and renew or upgrade their investments after 12 months. Avg. Customer satisfaction score of 9/10 or 4.5 of 5. Responded to within 3 business hours (9a - 5p EST, Monday - Friday).
What we think we have for you to achieve outcomes:
Project management software--Asana
Advertiser Journey Management - template for tracking advertiser onboarding, strategy, payments, results, and retention
Client Portal
Microsoft Share Point
Training materials on the way we conduct meetings, make tasks, and projects
Training materials on the way we delegate to outcome, using the outcome Hub
Advertiser has agreed to be timely according to their Terms of Service Agreement
Sales person to close new close new business, you don’t close get new business
Sales Assistant, to help move order from sales to deliver
Production Project Manager who helps with deliverables like podcast episodes and news articles
Background on fertility field
History of and vision of Inside Reproductive Health
Deals are already sold, you do not have to sell
Founder to help close upsells and renewals. Your job is to open the window
IRH Content Playbook to direct many advertiser strategy questions
Standard Operating Procedures (SOPs) and work instructions for our different offerings and sponsorship process, including Loom videos where helpful.
A communication policy SOP for interacting with Advertisers
Account Dossier for you to include client information
Brand Guide, Media Kit, and an overview of the deliverables for our offerings
A Library of current and prior podcasts and digests, our IVF Heroes Universe Directory, and our Industry Reports, to expand your knowledge of our offerings and the field
An account project coordinator who is responsible for much of the manual set up such as Asana projects and client portals
What you may need to achieve the outcomes, that we do not have
Process for efficiently obtaining approvals from clients in phases may be insufficient, speak up
Our traffic system is simple right now; you may have to help as it gets more complicated
Reporting on data and its processes are incomplete and we are slowly building our data capabilities
Everyone who works with or for Fertility Bridge does business in these ways
Must Get, Want, and have the Capacity to achieve the outcomes aligned with the role
Must be a plus or a plus/minus on each of the five core values of Fertility Bridge
Leader specifies and judges the result of the outcome.
Must be on brand with Fertility Bridge and Inside Reproductive Health brand guidelines
Employee or contractor must specify exactly what is required to achieve outcome
Must be accountable in Asana
Must create Fertility Bridge assets in Fertility Bridge drives using Fertility Bridge account
Sound interesting? Great!
We’re looking for someone who can not only meet the Outcomes above but also someone who has a background in client management]. A background in digital marketing or the fertility industry is a plus as well, but not required
YOUR MISSION
Should you choose to accept it, is to retain and grow Fertility Bridge’s client accounts. You own the relationship and strategic direction between Fertility Bridge’s clients and team of experts.
You don’t hunt for new business.
You are present in sales meetings, but you're not the one prospecting, selling, or closing brand new clients. You meet the client after they engage us for a business problem, but before any deliverables are promised.
You own the distribution of the relationship.
Clients often have multiple stakeholders, and Fertility Bridge has multiple strategists in creative, operational marketing, and digital. Most of the contact goes through you, and you keep the relationships strong.
You don’t own project management.
You have a different team member to back you up in making sure the work gets done.
You pay close attention to clients’ goals.
Clients have a lot of places they could spend their money. We have an obligation to help them get a return on their investment.
You communicate value.
They need to see that return on their investment. Continuously.
You anticipate clients’ true needs.
You’re not an order taker. You don’t let Fertility Bridge become relegated to vendor status by carrying out requests that don’t really impact the client’s practice or business. You anticipate their true needs and use Fertility Bridge’s resources to offer solutions.
You lead the strategy, but you don’t have to execute it.
You’re not prescribing every strategy for every client all of the time and you don’t need to know every last detail of their execution. But you have to know down pat how the strategies work and be able to confidently prescribe the right one to the right client at the right time.
New Egg Freezing Patients
New IVF Patients
IVF Conversion
Patient satisfaction
Physician expansion
Regional expansion
Third Party
Within those strategies, your teammates execute
Local Listings
Website User Experience
Video & Web Content
Brand
Organic Social Media
Info Sessions
Search Engine Optimization (SEO)
Welcome Sequence
Post Consult Follow Up
Physician Referral Outreach
Design
Reputation Management
Paid Media
THE DEETS
You’re going to have a lot of decision-making authority at Fertility Bridge. Because you have so much autonomy, we really want to get to know you, and we really want you to get to know us. Here's a video from the owner, Griffin Jones, explaining the position in more detail!
How to Apply
If you feel you can contribute to a dynamic, growing company, please begin your application process by applying through Hireology. After you submit your application on Hireology, you’ll be sent a pre-screen survey via email. If you don’t see the email in your inbox, please check your spam folder - sometimes Hireology emails end up there.
You will receive instructions on next steps after your application materials have been reviewed. As a remote company, we rely on remote working technologies to serve our clients. In evaluating new employees, we put a premium on a candidate’s ability to shine through these same technologies: video, email correspondence, and web-based conferencing.
Hiring Process
Screening Interview: 20-30 minutes
Fit Interview: 30-60 minutes
Paid Assignment
Almost There Interview: 90-120 minutes
References
Offer
Thank you for your interest in serving the infertility community through a creative, business-centered approach!